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1  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: February 21, 2013, 01:41:04 PM
Any idea when BTC-e reserves will be refilled?
2  Economy / Gambling / Re: Fund your 5dimes.com acct (a leading casino/sportsbook/poker site) using bitcoin on: February 21, 2013, 01:23:24 PM
Would you consider doing payouts? I hate walking into the WU location and waiting for the to dig up the cash.

Sorry for not replying earlier, I previously missed your post...  Yes, I would consider a payout but there would be a fairly large markup (fee) - around 7% if you deposited through me or 10% if not.

Let me know if interested,
Thaddeus
3  Bitcoin / Project Development / Re: [BETA]Bitfinex - Meta-Exchange and margin trading on: February 21, 2013, 01:12:32 PM
Hello everyone,

Please calm down Smiley

Customers is king, or so they say in France. So I agree with you that it's annoying to borrow for say 1 day and not being able to use these borrowing funds.

I'm going to change the way loans expire: they will now expire at the end of their last day (midnight UTC).

Allow us a few days to implement this. But don't fight over this, this is going to change.

If you have any more requests don't hesitate to ask
Best regards
Raphael and the Bitfinex team

Thank you. 
4  Bitcoin / Project Development / Re: [BETA]Bitfinex - Meta-Exchange and margin trading on: February 21, 2013, 01:26:39 AM
@ThaddeusB i am not rude i just go to the point, you should be aware that there are different cultures around the globe and concept of rude is relative and what is rude for you it may or may not be rude for me

Since my help is not appreciated in here I am out have a nice day and good luck.

Someone (not me) is soaked on interest and asks you to fix the root cause (admitting it was their own fault in part) and you respond that they are "too lazy" to reserve funds like they "should have."

The same question comes up over and over again and respond that you are "tired" of it.  Then proceed me accuse me purposely distorting the issue when I am only trying to help.

You complain that people only post when things go wrong.

You ignore posts/large parts of posts you don't like.

And all of this is just from the last week.

Telling people that everything is their fault and insisting you can't change anything because the system works perfectly and it is just the users who don't understand it is not being helpful by anyone's definition and is being rude by most people's.  I have previously defended you against criticism saying you "have no clue what you are doing and act like a child."  Unfortunately, I now understand where that criticism was coming from.  I still LOVE the system and I still think you and Raphael are very honest people, but I am starting to lose confidence in your abilities to actually run the business.
5  Bitcoin / Project Development / Re: [BETA]Bitfinex - Meta-Exchange and margin trading on: February 21, 2013, 12:49:58 AM
And incidentally, it is actually impossible for anyone to use my 1-day 10% loan.  If you try to open a 1-day position you will get the VIR even though it is close to 60%.  There is literally no way for anyone to use a 1-day fixed rate loan, and yet you insist this is not a problem.  Roll Eyes  Previously you complained that people were "too lazy" to go to the lending screen, but if they do they might not be able to get the loan length they want because they (basically) will lose a day off the loan length the second they accept it.  
i am getting tired of this to be honest, i dont know if this is intentional or not, here is what i have done

1) i reserved the loan at 10% apy, first part of the image
2) open a 0.1 long position, middle of the image
3) i used a part of the loan and there is another available


I don't know why you feel it necessary to be rude to your customers.  I personally don't even care about this issue, because it doesn't affect me.  However, I noticed many people making the same complaint and every time you just tell them they don't understand how the system works with varying degrees of rudeness.  If you don't like answering customer complaints you should either change the way the system works (several viable solutions have been offered by those who complained) or get out of business.  I was trying to help you out and you treat me like an annoying idiot and act like you can't be bothered to improve things? Geez.

@ThaddeusB

1) if a loans if set for maximum 7 days and you add a buffer for 8 hours that's breach of contract since BFX would change the loan conditions for lender
2) if someone borrows funds for 7 days and BFX adds a buffer for 8 hours that's another change on loan conditions since the contract was for 7 days not 7 days and x hours
3) and who should pay for the 8h buffer time BFX because it adds the buffer or the borrower ?
4) i am a borrower and i dont need the buffer why i should pay the interest for that time ?


is quite clear that this issues are easy avoided when borrower takes the loan for 8 9 or 10 days 

You say that a buffer would violate a "contact" (of which there is none to begin with), but clearly there must be a buffer of some sort or you couldn't have used the funds even one second later as 23:59:59 remaining on a loan is not sufficient for a 24:00:00 loan.  By your logic, you are already violating the "contract"...  Maybe the existing buffer is only 1 minute, who knows.  Whatever it is, it certainly doesn't seem to be long enough based on the frequent complaints. 

You either don't understand the issue, you don't understand how your own system works, or you are purposely making up non-issues to justify your stubbornness.  With or without a buffer, the borrower pays interest for the amount of time they use funds, just like always.  No one "pays" for the extra time unless it is used.  If a person reserves a 7 day loan and opens a 7 day position 5 minutes later, they pay (at maximum) 7 days and 5 minutes of interest.  If they close it after precisely 27 hours, they pay 27:05 of interest.  This is exactly the same as if the person reserves a 8 day loan and opens a 7 day position 5 minutes later.

All I am saying is that you could avoid the frequent misunderstandings by making a "7 day max" offer really "7 days and 3 hours".  I guarantee no lender would ever and I mean ever complain because their "7 day" offer was held for 7 days and 3 hours, while receiving 7 days and 3 hours worth of interest. 

Yes, it is quite clear that if someone understands how your system works they can avoid the issue by selecting 8 days instead of 7.  That assumes the lenders are offering 8 days instead of 7, which rarely is the case.  It is also quite clear that few borrowers and few lenders expect the system to work the way you have it set up.  That is why borrowers complain and non 1/7/14/30/60 day lending offers are rare.  You can either fix the system to do what people expect it to, or you can keep explaining the every new user who encounters it and complains (other might just get frustrated and never tell you about it.)  From your demeanor, you obviously do not enjoy responding to the same question over and over again.  Thus I suggest you change the way things work.
6  Bitcoin / Project Development / Re: [BETA]Bitfinex - Meta-Exchange and margin trading on: February 20, 2013, 09:56:47 PM
Ok, once I can deposit BTC, I'll put up an offer for lending them for 1 day - then you can reserve to borrow them and a few seconds/minutes later try to open a 1 day position with these...
the minimum amount of time for a position is 1 day and that loans are used by traders that dont reserve the funds but they go directly on the spot market when open the position, 1 day loan offers are used but not via the reserve system

For crying out loud, I think everyone understands *why* you can't reserve funds for 7 days and then use them on a 7-day position, etc.  The thing is people do not *expect* it to work that way and would be easy to fix.  I don't know why you insist the half dozen (or more) people who've complained about this are wrong to expect the system to work one way.  Wouldn't it be a lot easier just to fix the system to match what people expect rather than constantly having to explain to your customer why it doesn't do what they expect/want it to?

And incidentally, it is actually impossible for anyone to use my 1-day 10% loan.  If you try to open a 1-day position you will get the VIR even though it is close to 60%.  There is literally no way for anyone to use a 1-day fixed rate loan, and yet you insist this is not a problem.  Roll Eyes  Previously you complained that people were "too lazy" to go to the lending screen, but if they do they might not be able to get the loan length they want because they (basically) will lose a day off the loan length the second they accept it.  
7  Bitcoin / Project Development / Re: [BETA]Bitfinex - Meta-Exchange and margin trading on: February 20, 2013, 08:56:40 PM
But then an 1 day offer from 4 hours ago would still not be possible to take, while one 2.5 hours ago works - even worse user experience imho.!
I have no idea what you want to do or want to say
i did not get any problem to open a 1day position

The problem is that if you reserve a one day loan, it is impossible to use it.  If you reserve a 7 day loan, you can't use it on a 7 day position, and so on.  Intuitively, if you reserve a 7 day loan, you expect it to be usable for a 7 day position.  I realize by the time you go to open the position there are only 6 days, 23 hours, and 59 minutes left so you can't, but this is not what one would expect to happen.  Sukrim is asking you to make the software go by calendar days such that if I reserve some funds for 7 days at noon I can use them up until midnight to open a 7 day position.  I offered that it would be easier (i.e. less new programming) to make the software secretly add a few hours so that one has time to act on the loan.  Thus, if I reserve funds for 7 days, I am really reserving them for 7 days and X hours.  This way I could then use the reserved funds to open a position of same length as the loan, as one would intuitively expect.


To make things more clear, I have added a $10 10% 1 day loan offer to the market.  Go to the lending page and reserve it, then go to the trading page.  You will find you have no reserves to open a 1 day position.  This is the problem that Sukrim (and several other people recently) have complained about.
8  Bitcoin / Project Development / Re: [BETA]Bitfinex - Meta-Exchange and margin trading on: February 20, 2013, 08:17:25 PM
But then an 1 day offer from 4 hours ago would still not be possible to take, while one 2.5 hours ago works - even worse user experience imho.!

I'd rather either have a 24 hour buffer time added and on loan taker side having only the remaining days displayed (less than 24 hours = 0 days!) or something along these lines.

Edit:
I wanted to deposit a few coins:
"Bitcoin
Bitcoin watchonly daemon temporary down please come back later "

Also please graph + display the variable rate(s) again. Smiley

How is "works after 2.5h but not 4h" worse than "fails to work 1 minute after borrowing"?  A 24 hour buffer would also work, as would any other number.  The only thing that completely fails is a 0 second buffer, which is what we have now.
9  Bitcoin / Project Development / Re: [BETA]Bitfinex - Meta-Exchange and margin trading on: February 20, 2013, 03:33:14 PM
Maybe you can change the issue with short loans (1 day, 7 days) in such a way that if I lend for X days, I get my money back in max. X * 24 + 24 hours? This would mean I offer a loan for 1 day on Monday 00:00. The whole Monday someone can take of that loan and use it until Tuesday. Earliest Tuesday 00:00 and latest Wednesday 00:00 I get the money back and available in my account.

I think that reasoning makes some sense (in my head it does) - and it allows also 1 day loans. After all, I WANT to loan out that money, but I might need it back quickly (or to give out another loan). In the end you'd add a 24 hour buffer "in front" of the loan period to take up the loan.

I see a few different scenarios possible then:
The loan offer is taken within these 24 hours and ends X days later, then gets reposted or not.
The loan offer is not taken within these 24 hours. Then (if I didn't want to repost, because I might need the money after X days) I'd like an option to automatically reduce the offer by 1 day and be reposted (e.g. 7 days on Monday --> 6 days on Tuesday etc.).

This is a common complaint.  If a user requests a loan for 7 days (as an example) and then goes to use it 1 minute later, they can't select 7 days on the trading screen.  While technically correct, this defies common sense.  The simpliest solution would be just to covertly add a few hours to the loan length on loan offers such that a lender offer of 7 days is technically 7 days and 3 hours, a borrower request of 1 day is really 27 hours, and so on.  I think doing so would end most of these complaints with very minimal programming changes.
10  Bitcoin / Project Development / Re: [BETA]Bitfinex - Meta-Exchange and margin trading on: February 20, 2013, 04:30:14 AM
and now is on the list  Grin

 Huh What is on what list?


On a side note, it occurs to me that since VIR is no longer equal to the average rate of loan in use that it can no longer be (directly) looked up.  Is that correct?
11  Economy / Service Announcements / Re: [ANN BTCJam] - Loans hedged in other currencies (USD/EUR/RU) on: February 19, 2013, 10:04:05 PM

Sounds like nothing more than a calculation provided for the borrowers convince, but actually serves no real purpose.  You might look at actually providing a hedge to protect from a rising bitcoin value against fiat for an added fee by buying calls.

Please, read the OP again.

If you borrow 10 bitcoins today, to pay next month, you will theoretically pay aprox. USD $300.

Now suppose that in 10 days the bitcoin price jumps to USD$ 1000.00 per bitcoin, you still need to pay 10 bitcoins back, but now you will need USD$ 10,000.00 to buy 10 bitcoins!


But why value does it add?  I agree you used the wrong word calling it a hedge, but other than informational value, I am missing what it provides.

From the OP:

Quote
You borrow 30.0 BTC today, to pay next month, suppose BTC is at USD$30.00.

Next month you will make the payment, BTC price is now USD$ 60, instead of paying 30 BTC back, you will pay 15 BTC, the amount in MtGox USD remains constant.

Simply put, you are getting a loan based on the value of USD (or whatever currency) but paying in BTC.  If you borrow $300 of BTC at 10% you pay back in $330 of BTC.  Instead of the number of BTC at payback being determined, the value of the BTC is.  If BTC rises significantly durign the loan period, you may end up owing less BTC than you borrowed.  OTOH, if it falls a lot you may owe 2x or 3x as much BTC.  

Whatever one wants to call it, such a loan is exactly equivalent to a USD loan, but with the funds delivered and returned in BTC.
12  Economy / Service Announcements / Re: [ANN BTCJam] - Loans hedged in other currencies (USD/EUR/RU) on: February 19, 2013, 06:56:00 PM
I don't think this is actually hedging at all, but rather allowing loans denominated in other currencies but settled in BTC...

Who decides on the "hedge"? The borrower when creating the listing or the lender when funding?



The loan is still denominated in Bitcoin.

When the listing is activated the aquivalent amount of the loan is calculated using the other currency.

When the payments are made, the amount to be paid in bitcoin is calculated using the current exchange rate (accordingly to MtGox) with the target currency.

http://en.wikipedia.org/wiki/Hedge_(finance)#Categories_of_hedgeable_risk
http://en.wikipedia.org/wiki/Currency_risk


Right, which means the loan is actually a USD (or Euro or whatever) loan however you want to spin it.  The value of BTC never enters into it; is just payable in BTC.  This is not a hedge.  A hedge is a position that protects against the risk in another position.  A true hedge would be to lend 10 BTC and then go sell short 10 BTC at $X, or more likely to buy an option to sell 10 BTC at $X.  Posting a link to the Wikipedia article on hedge doesn't make what you are offering a hedge. (Incidentally, from the very first line of said article: "A hedge is an investment position intended to offset potential losses/gains that may be incurred by a companion investment."  There is no companion investment in what you are doing.)

But whether you are offering is properly called a hedge or not is not really important.  However, you failed to answer actual question in my post, so I went to the site and did it myself: it appears that the buyer decides payback calculation when they create a loan.

13  Economy / Service Announcements / Re: [ANN BTCJam] - Loans hedged in other currencies (USD/EUR/RU) on: February 19, 2013, 04:53:47 PM
I don't think this is actually hedging at all, but rather allowing loans denominated in other currencies but settled in BTC...

Who decides on the "hedge"? The borrower when creating the listing or the lender when funding?

14  Bitcoin / Project Development / Re: Warning -- Insane Lend Offers on: February 19, 2013, 04:31:47 PM
I'll still let the VIR get chosen first, if only because they will now probably be the most interests offers during price increase.

If you have any more suggestions don't hesitate to post

Best regards
Raphael and the Bitfinex team

If VIR is always chosen first (i.e. even when higher than the lowest fixed rate), over time nearly all lenders will switch to VIR.  In fact, this is what already has happened apparently, and is what caused the huge surge in interest charged when a few traders (accidentally or otherwise) accepted very high fixed rates.
15  Bitcoin / Project Development / Re: Warning -- Insane Lend Offers on: February 19, 2013, 06:21:38 AM
There has got to be some sort of problem with the way the variable rate is calculated (unless maybe 90% of all loans are variable) as the rate has now dropped to 712% on a <$2000USD loaned difference...  

If there is truly nothing wrong with the calculation, I strongly suggest traders stop using variable rate loans as you can really get screwed by small amount of USD lent at very high rates it seems.

I think the effect is really insidious.
I don't know if I'm missing out some feature here, but as far as I know, you can't control the loans you pick when opeining a trade. The only other possibility is to borrow beforehand, which works, but is tedious. Thus, basically if you just have some market or limit/stop order placed, you  get the "best" lending offer.

Now, yesterday a huge pile of VIR offers were on market, thus you allways got the VIR loans first. They were cheap, thus no problem. But now you're holding a position based on a VIR offer, and now the VIR rate shoots through the ceiling. Just because some traders accidentally take one of those exaggerated offers. These really poison the average. Especially when those lenders offering for fixed rate cancel their offers and place higher offers instead. This way, a tiny fraction of the offerings can influence the whole lending market.

Actually I witnessed this happen. When I came back, almost all of the fixed rate offers were gone. During some minutes, my swap literally counted up. First I didn't even realise what was going on and thought this was a technical problem, until I looked on the order history and lending page and realised that one of my limit orders had executed and I had gotten one of those poisoned offers.





Yes, I meant by manually borrowing.  It did not even occur to me automatic buy orders were occurring.  Automatic buy order+unknown interest rate is potential suicide, so a feature to pick maximum loan rate would seem essential.  (Or maybe system should block, or at least warn, about to use of "stop" orders to open positions... They really are intended for closing a position, hence the name stop as in "stop losses".)

But as it stands now, I see some weaknesses in the mechanics, which allow to game the engine and harm other traders.
  • for one, the VIR rates. I still think it is dangerous to prefer those automatically. We discussed that some weeks ago. I still keep my stance that there should be some damping factor and some cap built into the automatically determined variable rate. Earlier this day, during the rally, we had the situation that a large fraction of the overall offered money was in VIR loans. This allowed a smaller amount of fixed rates to drive up the overall rates. I know for sure, because I was burnt by it. I was one of them accidentally taking one of those insane offers, thereby promoting it into the effective average rate. The VIR rates shoot up to over 6000% during that rally
  • an important effect to consider are automatic orders. This is what happened to me. Since there was not only a huge wall, but a lot of additional Asks below 27.5, I actually didn't expect that rally to set in so soon. So I had some automatic offers right above the wall. I guess other people did the same. Before the rally, there were way enough "sane" offers in the pipeline. When I came back, all of them were taken (or more likely just retracted) and instead there was a whole pile of exaggerated offers. This way, lenders manage to "sneak" into getting accepted. No one would deliberately open a position when the loan rate is 300% per day! But the orders execute automatically.

I agree it is stupid that VIR loans get preference.  For example, I noticed that a 200%/year 60 day offer was just sitting there while a 1000+% VIR offer was being bought up at some point.  At minimum, the fixed rate should be preferred if it is lower than the VIR (which in turn would lower the VIR for later buyers.)  I am shocked that is not the case - I assumed it was a technical glitch, not a feature, when I saw it happen.

16  Bitcoin / Project Development / Re: Warning -- Insane Lend Offers on: February 19, 2013, 05:52:24 AM
Unbelievable....

Even now, after the dust has settled down a bit...




There has got to be some sort of problem with the way the variable rate is calculated (unless maybe 90% of all loans are variable) as the rate has now dropped to 712% on a <$2000USD loaned difference... 

If there is truly nothing wrong with the calculation, I strongly suggest traders stop using variable rate loans as you can really get screwed by small amount of USD lent at very high rates it seems.
17  Economy / Service Announcements / Re: [ANN] BTCJam - Peer to Peer Bitcoin Lending on: February 18, 2013, 02:33:12 PM
Guess it was just someone goofing up then.

If you are talking about Tulkas then I think this is a bit harsh.  I see the site constantly learning from mistakes and getting better.  Eliminating anon accounts is a huge step in the right direction.  Limiting the number of loans would also be a great advance.  I think Tulkas is doing a great job of taking feedback and constantly improving the site.  Over the last few months it has gotten better and safer with every update.

Having said that, the day you are able to recover funds from one of the many deadbeats is the day business on this site will explode!

I meant the scammer goofing up and revealing himself.
18  Economy / Service Announcements / Re: [ANN] BTCJam - Peer to Peer Bitcoin Lending on: February 18, 2013, 12:47:10 AM
I see that some multi-account scammers are being joined into one account now. It's a move in the right direction, but it sure would have been nice if BTCJam had caught these people BEFORE they ran away with investors money under 5 or 10 different accounts.  Obviously, you have evidence tying these accounts together, so its pretty disappointing that you haven't acted on it until now.

with more than 2.000 active users this happened only with one user.
This is what happened:

1- The user submitted documents the first time, accepted.
2 - Opened another account, documents not accepted, somehow managed to get funds with anonymous account
3 - repeat step 2 3x times
4 - Link paypal on last account, gets caught same day

Now that we do not let anonymous borrowers the above scheme will not work anymore. I'm sorry we didn't do that sooner.

Darn.  I was hoping this was the result of some new security feature(s).  Guess it was just someone goofing up then.  On a side note, I see that the multi-account scam I turned in a couple weeks ago hasn't had the accounts linked...
19  Economy / Service Announcements / Re: [ANN] BTCJam - Peer to Peer Bitcoin Lending on: February 17, 2013, 07:46:10 PM
I see that some multi-account scammers are being joined into one account now. It's a move in the right direction, but it sure would have been nice if BTCJam had caught these people BEFORE they ran away with investors money under 5 or 10 different accounts.  Obviously, you have evidence tying these accounts together, so its pretty disappointing that you haven't acted on it until now.
20  Economy / Service Announcements / Re: [ANN] BTCJam - Peer to Peer Bitcoin Lending on: February 15, 2013, 06:14:38 PM
With Identity and address needing to be verified now, I don't think a ponzi will be easy to create.  Sure it is still possible, but not as likely
ID does not matter to these guys.  pirateat40 AKA Trendon Shavers is one of the most well know and identified members of the entire Bitcoin community.

This guy ran one of the largest Ponzis on BTC Jam (stole 190 BTC):  https://btcjam.com/users/394

He provided ID, address and phone verification.  He could have just as easily provided Facebook, etc. also.  When he defaulted he had 19 x ten BTC active loans.

What would have made it harder for him would have been a limit the number of loans.

Although some people may not care, not everyone is willing to become a well know thief.


Except they won't really become "well known" if BTC Jam shields all their info from the public.  Just saying...
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