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701  Bitcoin / Hardware / Re: ANTMINER S5: The New Standard, 0.51J/G, 1155GH, Jan 8th shipping [Sales Open] on: December 27, 2014, 05:56:42 PM

Just over a year ago, Bitmain released its ground-breaking Antminer S1 to the market. Miners no longer had to sacrifice space, noise levels and hashing power in order to mine. The S1 became the staple of the home miner, before being upgraded to the Antminer S3 7 months later.

Today, Bitmain is proud to announce its 3rd generation chip in conjunction with its 9th product: the Antminer S5. It is 450 USD 418 USD per unit (excluding shipping) and will ship starting on December 27th.


Coupons for S4's can they be converted to S5's?

Sorry if this was asked and answered already.

not yet, but who knows, maybe they will allow at least S3/C1 coupons in the last minute.

Yes maybe donate all your coupons and get a few S5 coupons? Or some such trade up?

Actually want to upgrade the S2s we got to S5s keep the same or a little more hash at half the power sorta plan.
702  Bitcoin / Hardware / Re: ANTMINER S5: The New Standard, 0.51J/G, 1155GH, Jan 8th shipping [Sales Open] on: December 27, 2014, 05:20:16 PM

Just over a year ago, Bitmain released its ground-breaking Antminer S1 to the market. Miners no longer had to sacrifice space, noise levels and hashing power in order to mine. The S1 became the staple of the home miner, before being upgraded to the Antminer S3 7 months later.

Today, Bitmain is proud to announce its 3rd generation chip in conjunction with its 9th product: the Antminer S5. It is 450 USD 418 USD per unit (excluding shipping) and will ship starting on December 27th.


Coupons for S4's can they be converted to S5's?

Sorry if this was asked and answered already.
703  Other / Meta / Guides / Support Threads on: December 27, 2014, 04:07:26 AM
If something is a support thread it belongs in Mining Support does it not?

There are a number of guides that morph into support and set up threads and they should be moved to Mining Support.

Also can we get the Mods to state clearly what is and isn't HARDWARE appropriate threads?

(This will get moved to Meta)
704  Bitcoin / Hardware / Re: Announcment: Brand-new miner EMIC PowerModule - 5.65 TH/s on: December 26, 2014, 04:57:22 PM
PLEASE GUYS!

Let this thread die.....  Grin

Is it not dead yet?
705  Bitcoin / Hardware / Re: [GUIDE] B's Moderated Biased & Opinionated Miner Sellers Trustworthiness Guide on: December 26, 2014, 12:21:37 PM
Paid Spokesman and spam on Hardware threads hurts Bitmain

As stated in this thread it seems yet again Dogie has gone out of his way to stir trouble and bring negative comments down on Bitmain. Although it is clear Bitmain is working very hard to rectify problems.

No I mean Pat, or workinginconcertwithPat. This entire string is off topic though so please take it elsewhere.

Thatís what I thought.

Seeing as you felt it appropriate & not off topic enough in the first place to try & demean my reputation by dragging my name into one of your arguments with another forum member again, on this very thread, I believe it is wholly appropriate to reply to your accusations on this thread.

I was recently contacted by both BitmainWarranty & Yoshi regarding your insulting & accusatory behaviour towards me & other forum members on this & other forum threads, both of whom have apologised on your behalf, not just for the negative & conspiracy based feedback you decided to leave on my trust rating - but also for your attitude in general. Both BitmainWarranty & Yoshi have been kind, helpful & understanding towards me throughout our various communications ever since I first became a customer of theirs - as one would expect from a Company of Bitmains stature. They also assured me that they would investigate your remarks & try to rectify the situation - it seems however that this has not yet happened, as you continue publicly to slur me & others at any & every opportunity you get.

I neither require, need or want any alias/shill/troll accounts as you so eloquently accuse me of having. Many manufacturers & forum members alike have all my personal details due to transactions done either directly with them or via my sales thread or my Amazon BTC service thread. Every transaction I have ever done on this forum has been without escrow - I deal entirely on trust, I also have a 100% trust rating on ebay. All these details are open & transparent for everyone to see on my threads - I have absolutely nothing to hide & have no wish to do so. Do you seriously think I would indulge in the activities you accuse me of & risk my reputation here?

Now, with regards to your latest insult:

The problem here is Dogie claims to remain indifferent in how it claims to rate each company. No individual can remain completely unbiased when you are employed by one of them. If you go through many of his posts in other forums, they are usually one liners auto scripted, at times taken out of context. In bitmain forums, he rarely helps anyone to completion. Rather he hands off the problem to bitmain directly, wasting everyone's time.

The final straw, he has insulted way too many people here. No company with any logic would hire him with his lack of community.

Pat, we all know what you're doing - you need to make some more accounts if you want to keep flaming from secret.

Dogie, please confirm that the highlighted text is a typo, that you actually meant pak as in pak13 the author of the text, and that you were in no way referring to me. Again.

Just to be ensure there is no confusion.

No I mean Pat, or workinginconcertwithPat. This entire string is off topic though so please take it elsewhere.

I have never had any contact with forum member pak13, but I will PM him/her a copy of this post & request that he/she makes it clear to you that there is no collusion/connection whatsoever between us & never has been - however they choose to do that it up to them, & weather you choose to believe it is up to you.
I will also send a copy of this post to BitmainWarranty & Yoshi, for the record, and formally demand that you not only make a public apology for your public outbursts against me & others on this & other threads, but also that you remove the negative & derogatory comments you have made on both this forum as well as my & others trust rating.

You seem to have convinced yourself that anyone who complains/disagrees/corrects or comments about you anywhere is actually me in disguise, which is deluded & worrying. The simple truth is dogie, is that I am not the only person on this forum who happens to have a similar point of view about you, and that number seems to be growing every day judging by the amount of feedback there is about you lately. You need to learn to accept the fact that when you are wrong or make stupid/derogatory/insulting comments against either Bitmain customers or people in general, they will reply to those remarks - and it is not because they are all me or because the world is colluding against you - it is because they have every right to do so.

I will not enter into any private PM conversation with you, so donít bother. I want this to be open & transparent so that everyone can see what a complete idiot you have been, and continue to be. The sooner Bitmain do something about your disgusting & unsociable behaviour towards their customers, the sooner Bitmain can restore customers faith in their Support group. I can see they are trying to improve it already - but you seem intent on working against both them & their customer base, for whatever reason.

I'm not sure why Bitmain allow you to publicly insult their customers this way, but it really is time that they put a stop to it.

Others pile on Dogie.

OK, in the interest of keeping this civil, and because I too have had the pleasure of dogies confused accusations (see my banner) - I feel I should chip in with my 2 cents....mainly because I believe dogie has just gone too far this time. Read on.......

I was also contacted by both BitmainWarranty & Yoshi, prior I believe, to them contacting PatMan for the same reason - firmware issues & dogies attitude, which I discussed with them both. As PatMan has stated, both BitmainWarranty & Yoshi were very understanding, and yes, they both apologized to me also for dogies comments. I don't want to go into detail about what was agreed, I will leave that up to BitmainWarranty & Yoshi to do so if they feel obliged to. I also contacted PatMan after my discussion with them, urging him to divulge his grievances, which I understand he did & was happy with the outcome - as was I. Everything I said above can be confirmed by both BitmainWarranty & Yoshi if there are any doubters out there.

So now I log on & what do I see? Yet another baseless insult from dogie on the Bitmain thread. I feel that everything we discussed has just been abandoned, how can this possibly be of any help to Bitmain? What possible good can become of it? I actually feel sorry for Bitmain right now, they are trying their hardest to to restore customers faith - while dogie continues hurling insults & accusations on their very own thread(s).

If dogie thinks it's OK & "on topic" to insult people on Bitmain threads, but considers it "off topic" for his accused to counter his remarks & ask for an apology - then there is something definitely wrong here. Don't you think?

Thank you.

Bitmain responds:

Some demo units are underway, waiting on the tracking numbers to make sure it is on their way!

Thank you guys for the inputs...  May be I should start Bitmain Thread Security Force only if I had Mod Power   Grin Grin Grin  

We love building the Ant Castle with lots of Ants in them but we never built the Ant Jail... Wander what it would look like  Grin

(Sorry not so being politically correct here, but we are working hardest to improve our customer service, technical support and after-sales services such as RMA)

Can Anyone Make an TEXT ART with Antminer Logo?  0.1 BTC Reward (for the accepted arts)

Happy Holidays & May 2015 bring you lots of lots of Bitcoin and value goes UP to the Moon!


===================
Denver Based Support Team
James, Billy, Z, Alex, Fati


Problems with Antminer Products, please contact +1-844-248-6246 or PM this username.  Bitmaintech Original Order Confirmation Page showing the full payment is Required.  If you have purchased Antminer Products else where, please include the original purchase information with the request.


And more complaints re: dogie.

A little addition for you B:

I'm not going to discuss this any longer....

A discussion was not requested - an apology was.

....in this thread as its off topic.

What, so it's on topic when you post your accusation on this thread, but off topic for me to challenge you about it?:

Pat, we all know what you're doing - you need to make some more accounts if you want to keep flaming from secret.

If BitmainWarranty & Yoshi are decent enough to apologise for your behaviour on your behalf - the very least you can do is apologise for your own baseless accusations & insulting comments. Publicly. Then remove your offending feedback & derogatory posts about me & every other Bitmain customer/forum member you have insulted.

Then, maybe everyone will allow you to "let me please" - whatever the hell that means.  Roll Eyes

I have also posted the entire conversation here:

https://bitcointalk.org/index.php?topic=905210.0

Is there a distributor here in the states?  While the price with coupons is decent, the shipping makes it a no sale. YMMV, but the shipping doesn't work for me on the S3+, C1 or the S4. 

If Tech support is needed (not likely) they will actually help you...try getting support from bitmain -- they make it such a pain that you want to give up.

You mean like the 100s of Bitmain customers who get help every day? Ps, why was there so many blank lines after the end of your post?

They do both extremes.  I've had an S4 unit where one chip doesn't even show up.  After numerous emails, Yoshi went silent.  On the other hand, I've had bad S-1 controller that was bad and Bitmain shipped a replacement from CO as soon as I supplied a tracking number for the one I was sending back.

Dogie, your help has been less than stellar since taking on the job as mouthpiece for BM.  Some of your comments and suggestions have been out in left field.  I've enjoyed your guides and found them helpful. But I haven't found your BM job nearly as relevant.
706  Bitcoin / Hardware / Re: [GUIDE] B's Moderated Biased & Opinionated Miner Sellers Trustworthiness Guide on: December 26, 2014, 07:46:10 AM
Edit:
If you have (a lot...) of free time, you'll enjoy the following thread:
https://bitcointalk.org/index.php?topic=898999.msg9890185#msg9890185

I just couldn't resist posting in it....... Cheesy Cheesy

Yes that is the right spot to complain about Dogie's spam. It seems now he is replying to every Bitmain thread now with one liners.

Amazing bumpage.
707  Bitcoin / Hardware / Re: [GUIDE] B's Moderated Biased & Opinionated Miner Sellers Trustworthiness Guide on: December 26, 2014, 02:55:30 AM
Thank you for pointing out these.  We are working on getting things better  Wink

If there was any issues with Antminer Products, please contact +1-844-248-6246 Option 2.  

If the line is busy, or no answer, please leave a message and one of the techs will reach out to you.

If you spotted someone (newbies) who can't reach us for whatever the reasons, if you could refer them to BitmainWarranty, via PM or whatever the method it is, we will pick up from there!

Will do Bitmain... as I have for Spondoolies before I do enjoy getting both your customers help if in distress.
708  Bitcoin / Group buys / Re: [***Legendary GroupBuy***] SP20 - most efficient miner - ~0.5W/GH - 2 units min! on: December 25, 2014, 05:28:31 PM
I wonder how long this GB will last. Has SP-Tech mentioned this?

I am hoping they sell out soon. But I am hoping this since I have 10 and can't run more then that.

Also I don't want the sp20 to be like the gridseed blade started at 3000 usd  ended at 100 usd. 
One fear I have is sp20's drop to 300 usd and s-5's drop to 250 usd   fast really fast.
I prefer a slower pace for drops.

The rest of us don't.

Competition is good for the consumer unless the race leads to a death spiral for a company.

I don't see either blinking yet.
709  Bitcoin / Hardware / Re: ANTMINER S5: The New Standard, 0.51J/G, Shipping on Jan 4th [Sales Open] on: December 25, 2014, 05:23:03 PM
[...]
You might want to just go over Dogie's head. Someone else who actually works there might be interested in responding to your ideas directly to get a better resolution for the Bitmaintech customers. Have you contacted anyone else?

I suppose you missed Dogie's announcement that he nowadays works for Bitmain... Huh


Paid to work in the forums vs. an employee on the payroll.

Dogie's "official" status would be lovely to know but let Bitmain clarify that relationship.

Given all the backlash towards his responses in Bitmain threads even if he is helpful I can't see how it is benefiting Bitmain at this time. Seem like many people have been needlessly antagonized by Dogie and many a thread seems to be riddled with Dogie defending himself rather than promoting solutions for Bitmain customers.

====

Here is hoping that those like pekatete look beyond Dogie and get in contact with an actual employee at Bitmain. Having met some of the Bitmain people they are more than willing to learn from errors and will do what is required to fix problems. Here is hoping that the community has not given up on Bitmain they are trying to make things better. Here is also hoping the S5 is a solid machine. I own a couple of S2 still running hard 24/7 on an altcoin.
710  Other / Meta / Dogie's Spam on: December 25, 2014, 04:58:48 PM
The moderation guidelines say:
Quote
Topic creation should not be annoying. There should not be too many topics about the same thing in a short time period, and individuals should not post too many topics. "Too many" depends on the quality of the topics.

If an entire page is taken up by Spondoolies reviews, then that's probably too many topics. How this should be handled is more tricky, since I don't want to suppress anyone's honest opinion. We'll see if ckolivas' locking solution is helpful.

Anyone annoyed yet with Dogie's 30 threads? He really seems to like bumping Antminer or Avalon or his own set up guides.

Just today I saw 7 Dogie posts in a row on a single Bitmain thread. Seriously? Does that not constitute spam. Make one post and reference 7 people you are responding to not 7 separate posts holy shit dude.

Even in this thread 3 posts in a row. Be economical.
711  Bitcoin / Hardware / Re: ANTMINER S5: The New Standard, 0.51J/G, Shipping on Jan 4th [Sales Open] on: December 25, 2014, 03:49:01 PM
I think the next logical step for bitmain is to work hand in had with the developers of cgminer so that we can be able to switch off individual chips (that may be malfunctioning) via the webUI. Seeing the chip count per board (which can be up to 256) has gone up to 30, just shy of the S1 count by 2, despite a reasonable leap in the tech, I think the time is ripe for this kind of developement. At the moment, cgminer (or more likely their obfuscated, closed source PIC fimware) decides when to stop sending work to a chip, but I do not think it is as efficient as can be.

Also, now that bitmain have the new chip and have implemented the string design, I call upon bitmain to:
1. Provide an S3 / S1 upgrade kit to the S5
2. Start offering for sale the components of the (soon to be EOL'd S3), i.e the hashing and controller boards.

Happy XMas everyone - bitmain included!

Turning individual chips off is not a software or firmware based function, it requires expensive on PCB hardware to enable that.

Honestly, I am aware you get paid to respond in these threads, but the value in that lies in accurate responses not waffle.
Now, I'll ask you a straight question: Are you sure it can not be done in software or is that just some more waffle from you? (I know I have done exactly that on my S1 boards using my very own VB.Net miner) EDIT: Just in case you missed the punchline, it is for that reason that I made the suggestion in the first place, having seen the benefits thereof.

I'm not going to start another waffle thread with you again. You can look pages back regarding discussion on an S3 to S5 upgrade kit. tldr S3s are still viable, so it would make no sense to upgrade them today.

I have NEVER had a waffle thread with you, and do not intend to have one; you must be confusing me with someone else ... and it does not take much to admit that your assertion is incorrect, but as always, the best way is to avoid making false statements.

The point at hand was switching individual chips off at software level and your waffle response was that it requires expensive PCB hardware to be able to do that. So you can redeem your self esteem by answering the specific question:
Are you SURE it can not be done on a software level?

On the viability of S3's, I did not say they were no longer viable, in any case, there's the argument for S1 to S5 kits in the same suggestion (but of-course you conveniently skimmed over that).

You might want to just go over Dogie's head. Someone else who actually works there might be interested in responding to your ideas directly to get a better resolution for the Bitmaintech customers. Have you contacted anyone else?
712  Bitcoin / Hardware / Re: Announcment: Brand-new miner EMIC PowerModule - 5.65 TH/s on: December 24, 2014, 07:41:46 PM

IE, they might not be lying, they might just be wrong/ignorant. You should probably apologize for being so mean to the poor scammers.

Would you buy from someone that doesn't know that a major competitor already has a 20nm?
Would you buy product that is not going to be ready until February 2015 without any evidence?

Doesn't matter what this company claims. No chip, no miner, no sale.

Another BFL wannabe.
LOL... I'm not sure why you'd think my joking claim that they might not be lying about being the first 20nm ASIC manufacturer because they're incompetent scammers who just have no idea that there's already a 20nm design out there would indicate that I would buy from them.

I was adding to the JOKE.

Guess I need to add sarcasm tags I guess.
713  Bitcoin / Hardware / Re: Antminer S3+ is junk and no support from BITMAIN on: December 24, 2014, 06:46:46 PM
@shoemakerbruce,

Something must went really wrong here and apology...

Would you please check your PM.  Sent you a contact info.  Lets resolve this.




These peeps made good!  I am 100% happy, my issues rectified and I have been "made whole" in EVERY way.  SALUTE!   Cool

Well that is certainly good news. I will add that to my thread. I hope this continues.
714  Bitcoin / Hardware / Re: Announcment: Brand-new miner EMIC PowerModule - 5.65 TH/s on: December 24, 2014, 06:33:52 PM

IE, they might not be lying, they might just be wrong/ignorant. You should probably apologize for being so mean to the poor scammers.

Would you buy from someone that doesn't know that a major competitor already has a 20nm?
Would you buy product that is not going to be ready until February 2015 without any evidence?

Doesn't matter what this company claims. No chip, no miner, no sale.

Another BFL wannabe.
715  Economy / Scam Accusations / Re: [GUIDE] B's Moderated Biased & Opinionated Miner Sellers Trustworthiness Guide on: December 24, 2014, 06:25:52 PM
Why this was snipped out of my thread I have no idea.

Scam?

Seriously.

I am guessing the first post should be made in his thread.
716  Bitcoin / Hardware / Re: [GUIDE] B's Moderated Biased & Opinionated Miner Sellers Trustworthiness Guide on: December 24, 2014, 06:23:15 PM
Absolutely excellent customer support. Compare this to other, well known hardware manufacturers "support" personnel who simply go about the forums neg-repping anyone who isn't happy or disagrees with them in some way - it's a no contest.

I've been reliably informed that the company I refer to will/should be rectifying this situation soon, but as the saying goes, the proof is in the pudding. As you rightly say, other manufacturers need to step up or get left behind.

I guess you are talking about Dogie. Seems like he has been using the moderator button to cull threads maybe the Mods would like to have a long look at thread bumping he is doing for all his clients. Before culling this thread for questionable content. Laughable. What is wrong Dogie don't like people commenting in my thread about your questionable behavior?

Oh man, I just read through some of dogies updated "trustworthiness" guide - it's hilarious.... Cheesy Cheesy

Seems pretty obvious what's going on there:

Dogie gets free mining gear from manufacturer - manufacturer gets a higher ranking.
Dogie gets paid/accepts bribe from manufacturer - manufacturer gets a higher ranking.

It ain't no guide, that's for sure, not by a long shot. Who ever pays the most gets a better advert. What ever credibility dogie had with his guides went down the drain the moment he started accepting "payments" & sucking up to manufacturers for freebies. It's a sickening sell out of a thread.

With regards to the Hashcoins fake stats & doctored screenshots (which they obviously are), they've publicly promised dogie some free hardware - so there's absolutely no way he's gonna risk losing that by telling the truth & down marking them accordingly, he'd rather try and argue with the likes of software devs, hardware devs, forum moderators & pretty much anyone else on the forum than do that - it's a joke.

Similar story goes for Bitmain. Bitmain sat back for over 3 weeks while their customers downloaded broken/untested S3 firmware (again) that either bricked or slowed down their miners by a massive amount. During that time they didn't respond to a single complaint, ignored requests to remove it from their site & still haven't released an apology to the 100's of customers who's miners they f*cked up - and it's still on their website for anyone to download! What does dogie do? He increases their ranking. Absolutely freaking hilarious  Cheesy Cheesy  

Is it an honest review? - is it f*ck..
Does Bitmain pay him? - of course they do. Again, he's not going to risk that nice little pay-check by telling the truth - no way.

This is the only truly unbiased & independent news/review thread on the whole forum. You sing for no company & no man - you tell it how it is with quotes & links from forum members - huge respect to you & keep up the excellent work here.

Thanks for commenting on my thread. If you have complaints about Dogie take them to his thread. That be best. That way he can click the moderator button and cull that thread instead of this one.

Your comments about Bitmain are relevant and I have seen a lot of issues but Bitmain has been working on the issues it hasn't been a 100% ignore like Technobit or BFL. My understanding is Dogie is supposed to help Bitmain in these forums not sure how much he has helped them given the huge backlash but that is something they might want to fix along with all the other CRM issues. My take when I met Bitmaintech in HK was that they are very much a company trying to get a handle on CRM and will do what they can to compete with Spondoolies. Let us hope things get better because we need more competition in the marketplace not less.

 Here is an example just today of a win for the customer after Bitmain rectified it.

@shoemakerbruce,

Something must went really wrong here and apology...

Would you please check your PM.  Sent you a contact info.  Lets resolve this.


These peeps made good!  I am 100% happy, my issues rectified and I have been "made whole" in EVERY way.  SALUTE!   Cool

 Although problems persist.

I do really like bitmain, they are one of the better asic manufacturers out there. That being said, their return/rma process and procedure is awful and it's nearly impossible to get support. I had a unit that showed up with a capacitor that was broken off, when I went back to them for a replacement, they told me to press hard on the chips. I even had pictures showing the damaged component on the board with big red arrows pointing at it.  I finally gave up after a month of emailing back and forth. So, I would forget about trying to get anything fixed or returned to them. Junk it and buy another and chalk it up to the cost of mining.
717  Bitcoin / Hardware / Re: [ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs on: December 23, 2014, 01:26:48 PM
SP-Tech competitors seem to be having a party about it.
competition is always good for us consumers.
now SP20 competes against S4 & S5 and considering bitmain can cut S5's price in half what is SP going to offer us ?


How many would you buy to get half price Subw?

100? 200?

 Grin

Is shipping free?
718  Bitcoin / Hardware / Re: [GUIDE] B's Moderated Biased & Opinionated Miner Sellers Trustworthiness Guide on: December 23, 2014, 12:54:07 PM
Why is Spondoolies Tech leading the ASIC arms race? Best equipment?

No.

Although they probably have the best units out there it is their customer service that kicks ass. Professionalism doesn't take much effort does it? Fixing a customers problem even when they (the customer voids the warranty) are at fault is exemplary for a company. Why are others not competing with SPTech on this level?

Big difference right now is SPtech employees / executives have a real hands on approach and depth of the knowledge about their products that is unmatched by their competitors who have inadequate or poor spokes people that are not even employees. Might be time for the competition to copy SPTech or be left behind.

[imghttp://i.imgur.com/3NeiVUI.jpg[/img]
modules and controller is fine, will it still cover in warranty if I replace the sockets my self?

How did that happen?
everything is just fine for a week, but this morning smells like shit!

I know that smell  Grin

PSUs ok? What cable gauge? What PSU model? Cables came with the PSU?
PSU is ok, because both PSU and cables is not mine so im not sure the cable gauge but im sure they is not came with PSU
PSU:Super Flower Leadex Platinum 1200W
Our connectors are subtitle for up to 24A each and were tested in such condition at ambient of 40C.
Issue might be caused due to:
1. loose connectivity between the wire and the pin.
2. dis-connectivity of some of the wires causing over current on the connected wires.
3. over powering the PSU causing heat on wires to melt the connectors - can be for example due to wrong AWG or connectors that are not suitable for high power.
4. home made cables with long wires and unsuitable connector/wires.

Can you reply the following:
1. what was the power limit per each of the 4 inputs? (this is defined at the GUI)
2. did you use the ATX original cables?
3. what is the cable AWG?
4. what was the ambient temperature?

We'll check the PSU model you were using.
Please contact support for RMA, don't attempt to fix yourself. We kindly ask that you'll the PSU and cables for us for further testing.

Guy
1.all 288w but only use 230~270w report from ASIC stats
2.no (but cable that of the picture is)
3.I cant tell, maybe 10AWG or 9AWG
4.32C report from another working SP20

i don't wanna go RMA because i think the problem is on my plugs, if you give me a new one that is really not fair to you, i just want to keep this miner cover in warranty after i replaced the socket myself.
Indeed, it's most probably a problem with your cables.
Use of improper cables voids the warranty of course.
However, we want to investigate to be 100% sure.
Out of 1,000s of SP20 we sold, this is the first reported instance.
I'm offering you free RMA nevertheless, all we want is the PSU and cables.

Guy
but the PSU is my friend's, could you send it back to me after the testing?

Sure.

Further evidence... when asked about CRM this is what Wh00per said:

Bicknellski,

What I'm looking at when dealing with a support team (be that from Dell, SP-tech, IBM, SAP, HP, BITMAIN) is for a generic procedure which can be recorded and it's results evaluated. The saying "we're learning from our mistakes" is more to the point than ever. Unfortunately you can't have production in numbers and no failures. Especially when the units you build rely on the performance of numerous vendors you can't actually control.

That being said, a good support team is respectful with the customer buying their products, follows rigid rules in solving issues (scripted questionnaires, recording results, opinions and product failures case by case, escalation when necessary) so that they improve their response time, do not argue and or embarrass the customer and builds a body of knowledge in the process to support their products. It might seem funny, but the rules are implemented mostly due to the fact that someone is interested to measure and improve their performance and professionalism as well as to cut the overall support costs, as much as possible.

I won't go through my history in dealing with the support teams from F500 companies, however recently, I finalized an RMA process with SP-Tech. Let me tell you that those people are really interested in learning what went wrong with the units they sold and why that happened, they try to establish failure patterns and everything gets recorded in their systems. They're courteous and serviceable even outside the business hours, even late at night (due to the time difference Israel / North America). If you have their support contacts (Mike & Sonya) in your skype client .. you can see they're taking turns and are available most of the day time. When you talk with them you can feel that they're proud of being there and their success is SPT's success.

Missing emails at support@ is not an big issue, mostly because of the sheer number of messages going in and out. Eventually you get your turn. No one said it's next day support. But they try. When I have something important to deal with, I learnt to be persistent and/or contact them through every public channel available (skype, email, forum, enlarged team). In the end, someone answers and puts me on the right track. Even then, they seem happy they could help and do not let me drop until I'm satisfied with their answers. There's no difference between their support quality and Dell support, provided by Unisys .. in either case, I'm not feeling sorry for myself when I try to speak with them because of a miner/server issue.
719  Bitcoin / Hardware / Re: [Closed] Legendaries review party of Spondoolies-Tech's SP20 on: December 23, 2014, 12:23:20 PM
I understand but these should really have all been collated here as it ends up being advertising for spondoolies on the forum that costs spondoolies but did not actually pay the forum. Unfortunately there is no merge function in this forum software which would be the ideal solution. Out of respect for the legendaries I've forgone the locking for now, but can I urge the reviewers themselves to lock their threads and refer back to this one once they have completed whatever they have to say instead then?

Interesting. Does Dogie have to pay for his 30 or so threads where he posts ads inside his guides circumventing the paid ads here in the forums?

Or say the 10 or so Technobit threads?

Consistency?

Have they been urged to collate their threads into a single one?

What about Antminer threads?

720  Bitcoin / Hardware / Re: [GUIDE] B's Moderated Biased & Opinionated Miner Sellers Trustworthiness Guide on: December 23, 2014, 09:20:35 AM
The gold rush days of bitcoin mining are over, and not because of the price

Why are you still playing in the mining game?

At this point it makes little or no sense to continue mining on the small inefficient scales of even anything less than a few petahash and that number continues to grow even as the hash rate levels out.
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