I don't control or own any wallets. Just direct the funds to the address bitpay gave me which in the past they transferred to USD.

Long story short.

On 2016-02-29 22:28:17 I received 0.1141 BTC to my bitpay bitcoin address 1KiSq2jWTe2hSyxMrHhdzkpHugC1NH3PY7 of which the transaction number is 8244ed172b42cfb5c3781e0ea782a243228407f1f58679e1b1f02caec874a097 (see https://blockchain.info/tx/8244ed172b42cfb5c3781e0ea782a243228407f1f58679e1b1f02caec874a097 for confirmation).

However no such transaction was shown in my bitpay account. Being concerned I emailed them and here's how that went:

_______________________________________________________________________________ _________________________

**1st message. [My form submitted to their website's customer service form which was confirmed by an email at Tue, Mar 1, 2016 at 09:01 AM with the request ##145815]

Had a recent transaction not show up.

""Here is the transaction-id: 8244ed172b42cfb5c3781e0ea782a243228407f1f58679e1b1f02caec874a097

https://blockchain.info/tx/8244ed172b42cfb5c3781e0ea782a243228407f1f58679e1b1f02caec874a097

I'm confused why it did not go through on bitpay's website and am very concerned.""
_______________________________________________________________________________ _________________________

**2nd message their reply.

""From:   
James from BitPay <james.walpole@bitpay-3.mail.intercom.io>
Date:   Tue, Mar 01, 2016 9:02 am
To:   ######.com

Hello ####,

Thank you for reaching out to us in regards to your credit card processing needs. BitPay solely operates as a bitcoin payment processor, so we are unable to process credit card payments. You will want to reach out directly to credit card companies and/or PayPal to add credit card payment options to your business website.

You are, however, able to sign up for a BitPay merchant account and accept Bitcoin seamlessly as an alternative form of payment side-by-side with other payment options. To accept bitcoin payments with BitPay, you will want to sign up for a BitPay merchant account on the following page:

https://bitpay.com/dashboard/signup

Please let us know if you have any additional questions regarding bitcoin payment processing or if there is anything else we can do to assist you further."""
_______________________________________________________________________________ _________________________

**3rd message.

""Date:   Tue, Mar 01, 2016 9:07 am

What the?

1. I have a bitpay account.
2. This WAS a bitcoin transaction. WHY the hell would I email a bitcoin merchant about a cc transaction while listing the blockchain transaction and bitcoin address?
3. Resolve this ASAP. ""

[I was blown away they didn't seem to bother to READ my email. At this point I'm having serious concerns about their service (I've had no issues whatsoever in the past).]
_______________________________________________________________________________ _________________________

**4th message.

""Tue, Mar 01, 2016 9:13 am

Hi #####,

Thank you for your patience as we have completed our review, and we apologize again for the mistaken first reply which was sent to your email address.

We have reviewed the transaction details provided and the receiving bitcoin address does not belong to BitPay (1MnKwgMUn5basGx1DJEpMwi6VxKFKztSMR).

Do you happen to have any of the following details?

BitPay Invoice URL
Another Blockchain Transaction ID
Date/Time/Amount/Order ID
Sending Bitcoin Address
Another Receiving Bitcoin Address

If you can provide any of the above details, we will research further.

James Walpole
BitPay, Inc.""

[So giving them the blockchain transaction number and my bitcoin address (they can easily confirm it in my account was not enough to confirm any of the information i gave them...interesting. Yes for the transaction there was a second payout of which they choose to list but I have nothing to do with that second bitcoin address]
_______________________________________________________________________________ _________________________

**5th message.

""Tue, Mar 01, 2016 9:20 am

I'm obviously not referring to that bitcoin address but the one on file with my bitpay account. Which is the 0.1141 transaction below. Not sure how you are not seeing that with the link I gave you.

8244ed172b42cfb5c3781e0ea782a243228407f1f58679e1b1f02caec874a097
1PFbFZQfJiyK7qZtS9pNmx8d7HnZBDnGFA to 1KiSq2jWTe2hSyxMrHhdzkpHugC1NH3PY7 0.1141 BTC""

[Maybe copy and paste works? I also at this pointed attached my screenshot of my bitpay account which clearly shows my bitcoin address as 1KiSq2jWTe2hSyxMrHhdzkpHugC1NH3PY7]
_______________________________________________________________________________ _________________________

**6th message

""Wed, Mar 02, 2016 9:19 am

Hi, #####,

Thank you for this clarification. We are investigating whether this payment originated from BitPay as a settlement payout for payments you have received. We will follow up with you directly.

Thank you for your patience!

James Walpole
BitPay, Inc.""

[I'm hoping at this point there is no more "confusion". My hopes were very misplaced.]
_______________________________________________________________________________ _________________________

**7th message

""Wed, Mar 02, 2016 9:19 am
Hi #####,

Thank you for your patience as we completed our review.

We reviewed your account settings and history and see that you are currently setup to be paid out 100% in USD to the bank account specified in your settlement preferences. The screenshot you provided of your settlement preferences can confirm your current settings.

We also were unable to find any bitcoin sales associated with your account for all of 2015 through today so we can confirm that we have not paid out to either the bitcoin address or the USD bank account specified in your settlement preferences.

Please reach back out to us if you have any further questions.

Thanks,

Elyse Jupiter
BitPay, Inc.""

[Incredulous!! So they basically dismissed the blockchain record of the transaction! Isn't that the point of the blockchain? Am I missing something because honesty I have no idea (I have many actually) what to do at this point. Can this incredible community help me determine if I somehow have missed something or is this pretty much all on bitpay?]

Thanks to anyone who can provide insight and suggestions on how this should be handled.