Maybe you both should get information how advcash exchange is working.

i give you an example.

bitcoin average market rate ist 100 USD.

then advcash sets own rates for buying ans selling.
for example buying rate 90 USD and selling rate 110 USD

so of course you don´t get back the same amount btc even they have no fees beacause they have their own rates.
the fees are in the rates.
thats the business.

they could say: hey, the average rate is 100 USD, we take 10% fees by cash in or cash out
but they say: hey, we have our own rates, we buy with this rate and sell with this rate and you have no fees.

under the line both is the same.

iam really angry about advcash what they do actually. i have big problems because of their issues. it isnt a way to deal a money service.

but dont say they are fee-scammer. that is not true.  it is your fould if you dont know how the system work.
you only need to read this whole topic and you would know all this.
if you are too lazy to read, so dont say adv have hidden fees.

Sorry, maybe I used too strong words, but the signals are worrying.
It is always better to be careful in situations like these..

Watch out! It is typical play to escape!
At the beginning strange informations to gain time, and then "we have been hacked"
Do not be fooled!

u have to wait until they update their news section when most services are back to normal  .
as for now it's works randomly

How much you loaded? Have you tried using your card after loading with funds?

I don't know.. they are acting a bit weird :/   their customer service is really 0....

I hope they will make it right eventually...

We're here if you need more help

Advanced Cash Ltd
Customer Support Service Engineer

If you have been having issues with card verification: We apologise for this being so frustrating. We have had an emergency conversation about this with our card vendor's management. They assure us no such delays will occur again. The queue got too big and we have been actively working with our card vendor to complete all the pending verifications ASAP. Most have been processed by now, as we have just been told. If your card account has still not been verified yet, post an update in your ticket or create a ticket if you haven't done that earlier.