Hi All!

Some of you might have noticed that we've been a little quiet over the last two weeks.

The main reason is that we've been very busy behind the scenes development wise but we also issued an information lock-down 2 weeks ago after the account of a player got compromised. The incident promoted us to immediately shut down the cashier system on a network level while ensuring that the compromised account was an isolated issue, which it was.

However, the incident promoted us to set a temporary withdraw limit on the cashier while developing additional security features which will prevent such incidents from happening in the future. The first enhancement has been already pushed live, players now receive a withdrawal confirmation email to authorise (or cancel) their withdrawal. Players have 24 hours to confirm or deny a withdrawal request before it's being processed.

Over the next week or two we'll be introducing additional security features before the limits currently in place will be removed again. Those updates include:

• Make providing an email address mandatory. Status: testing, bugfix
• Withdrawal delayed for 24 hours with email notification (...click here if it wasn't you). Status: testing, bugfix
• Implement Email and/or Google 2-FA to client / cashier. Status: test, bugfix
• Lockable withdrawal address in player profile / cashier. Status: in progress

Please note, to withdraw chips exceeding the current daily limit please contact us via the HelpDesk. Requests exceeding the current daily limit are processed manually, for any amount, within 24 hours from Monday - Friday. Manual requests submitted during the weekend are processed Mondays.

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More News:

• The Bankroll Builders freeroll now runs 2x per day, Thursday through Sunday.
• The Sunday 500 GTD will be re-scheduled to run on Saturday from July 17th.
• A new weekly tournament, the Sunday 1 BTC Blowout, will run from July 24th with Satellites running from the 18th.
• The Sit & Go schedule has been completely revamped based on player feedback.
• The welcome bonus has been updated. Players now have 180 days to claim their bonus instead of 720 days.
• The starting times of some tournaments have been updated to compliment the Summer.
• Updated several pages of our website to reflect most recent changes to promotions and terms accurately.

See you at the tables!

~Sandy

The new tournament schedule is live.
https://www.cyberdeckpoker.com/tournaments/

We've made changes to the 2 chip for testing purposes. The guaranteed has been reduced from 20 to 10 mBTC and in return the tournament only requires 4 players to run. The next Bankroll Builder freeroll will run at 02:00 UTC.

See you at the tables,
~Sandy

Main reason why some of those didn't run last week was the recent crack-down on accounts who thought they could multi-account on our site.


Thanks for your suggestion. We're already promoting OFC and NL games and we'll extend promotions for our raking players through June and July. Keep an eye on this thread and/or our social media accounts.

One of the main reasons why building the player base is slower than we've anticipated is the lack of "accurate" referral tracking.

If Cyberdeck was a standalone poker site we'd be able to resolve this rather quickly. However, we're a network and therefore depending on 3rd party implementation before we can take the affiliate program live. The members on our team have worked many years in the online poker industry which means that we have very good ties to a number of forums, radio shows, long-time poker affiliates and poker leagues. However, given the nature of the business those partners wont send their players without tracking in place.

Hopefully this will change in the next 1-2 weeks with the launch of the partner program.

~Sandy

I believe that we've already sent you an invite.

~Sandy

Hi all,

We've created a Slack chat for our players.

The chat is "invite only" for the duration of this week while we're working on some integrations. However, those of you who have been with us for the last couple of months are welcome to join early. Those of you interested please create a ticket via the HelpDesk with the topic "Slack invite" and we'll send you an invite. Come and meet the team, we're waiting for you.

https://cyberdeckpoker.freshdesk.com

Best Regards,
~Sandy

Hi BTCGambler,

Glad to hear that you like our software, thanks.

Cyberdeck has launched and is fully operational. We soft-launched our tournament schedule over the last weeks to see at which times we're attracting the most players and we're now preparing the hard-launch and new promotions to run through June and July. I'll share those here once they are live.

I think I saw you at the NL tables today. At those limits it may take some time for you to get some games at least frequently. Hopefully we'll see more mid stake players joining in the weeks to come so that you get some action at the tables. As a reminder, most players are usually online Thursday through Sunday between 21:00-05:00 UTC.

There is some NL and OFC games right now though those are in the micro stake levels.

Regards,
~Sandy

You'll currently find most action at the tables between 21:00 - 06:00 UTC and on the weekends. In general once a game starts it quickly fills up. In case you see more player "seated" than in the lobby, check the other game tabs. Some players like to play Stud or Open Face Chinese. It's also possible that one of the other operator on the network runs a private tournament on their skin which you wouldn't see in the Cyberdeck lobby.

As mentioned before our tournament schedule resets every Monday for recalculation and reconciliation. The new schedule should go up today / tomorrow which isn't sure yet due to the holiday. You can see the GTD schedule on this page when it's up. It's live data from the lobby: http://www.cyberdeckpoker.com/tournaments/

Looking forward to see you at the tables.

~Sandy

Hi all

We've observed a conversation yesterday at one of our hold'em cash game tables which we would like to address. In that conversation one player made a comment that he was under the impression that one of the other players "knows the (community) cards to be dealt next".

We would like to make it clear that this is not possible. It is impossible to predict the cards that are going to be dealt next, that's not how our random number generator (RNG) works. The difference to playing live and online is that online there is no "shuffled decks" like in live poker. The RNG runs a constant shuffle of all cards in the deck (or remaining cards in the deck) and the next card isn't decided until all players have completed their turn. Picture it like a carousel that is constantly spinning and only after all player have acted the RNG will deal the next card which is absolutely random and unpredictable.

Furthermore our RNG has been tested and certified by iTechLabs, one of the most reputable certification companies in the poker industry. Our players may therefore rest assured that nobody, not even us, can predict the cards that will be dealt or the outcome of a hand.

Wishing you all an awesome week.

Regards,
~Sandy

Hi Evildrum,

Thanks for the information. I've added it to our internal issue tracker.

Do you have Chrome? Apparently sound work with that browser.

~Sandy

We're taking the integrity of our games very serious and so does the network. There has been several changes on the server side over the last week which will aid in reducing the risk of collusion across the entire network and our team is actively monitoring the games and tournaments.


Which OS / browser are you currently using?

~Sandy

Hi yandpok

Kindly contact us via the HelpDesk so that we can discuss your data matching the info of other accounts blocked during our recent security audit and during the last freeroll at 02:00 UTC.

I'll be happy to assist you in this matter.

Sincerely,
Sandy

Hi Evildrum,

The new schedule is up and the next freeroll is starting in 30 minutes. You may also view the schedule at: http://www.cyberdeckpoker.com/tournaments/ (Please note that all times are displayed in UTC)

We'd like to apologies for this weeks delay. The security audit took priority since the integrity of the games is of utmost importance to us. You'll notice a change in June when we're officially coming out of our soft-launch at which point there wont be any interruption with the tournament schedule and the GTD will run all week.

We'll be also running a cash-back promotion for ALL players through June. Details will follow soon.

See you at the tables and happy Friday,

~Sandy

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Edit: The latest edition of our newsletter just went out. It's available online here.

Hi Naked,
Thanks for your feedback.

Tournament rake is 10% as outlined in our FAQ. For more information on rake structures please see:
https://cyberdeckpoker.freshdesk.com/solution/articles/14000006778-how-much-rake-do-you-collect-from-the-tables-

The tournaments in question are network-wide tournaments without guarantees. To my best knowledge those were initially meant to be raked at 5% and it was later decided to rake them with 10%. I reckon the network didn't find the time yet to update those templates.


Yes we will be offering an affiliate program soon. Unfortunately the launch has been delayed due to 3rd party dependencies.

~Sandy

We've completed our security audit and a number of players, from different skins, have been blocked across the network. The balances of accounts blocked on Cyberdeck, players colluding in our freerolls have been seized and we'll redistribute those via our MTT's.

For future reference, Cyberdeck Poker operates on a zero-tolerance policy when it comes to collusion between players. Should you suspect or witness any instances of colluding, please contact our support team immediately.

https://cyberdeckpoker.freshdesk.com/solution/articles/14000006786-i-ve-witnessed-players-colluding-at-the-table-what-should-i-do-

~Sandy

Unfortunately we can't remove players once they have registered to a tournament due to a network limitation. However, starting this week late registration for freeroll tournaments will close automatically after the first player has busted.

As for the accounts mentioned, we've noticed some "odd behaviour" in the last week and we're running a security audit with the network this week. Please note that Cyberdeck operates a zero tolerance policy when it comes to collusion or multi-accounting and any account(s) found to exploit the network will be shut down and their account balance will be seized.

Evildrum, I've created a task for the dev team to look into the sound issue you've reported when playing on the phone. This bug seems to only affect players playing on the phone. The sounds play fine when using the app in a desktop browser. We'll push an update live as soon as the bug has been fixed. Sorry for the inconvenience.

~Sandy

I'll pass on your suggestion. Thanks.


We're working on "something" to reward raking players. Please note that most implementation have to be done on the network level and thus we have little influence on the priority of tasks in the development queue. All I can say at this point is, bank those GCP's.


Thank you, over the next week you'll find us doing much more marketing via social media. For example, we've already created a new twitter account which will be auto-posting tournament and game announcements. The account will however tweet almost hourly which is why those tweets will come from a dedicated account rather than @cyberdeckpoker.

We've also updated the tournament page with a tournament feed. Check it out at:
https://www.cyberdeckpoker.com/tournaments/


We'll be introducing "Team Cyberdeck" soon including promotions build around knocking out TCDP members from tournaments, a weekly "home game" with the members of the team and some other promotions. Videos (or streaming games) is a great idea. I'll pass this on to the team for discussion.

Overall we're happy how our soft-launch has run. Though games are still slow at certain times we can say that feedback from our players has been great and we're in no rush to build up our poker room and the network. For us it's important to offer a reliable, sustainable and consistent service to our players even if that takes time and all feedback received is much appreciated.


Those players must have a vivid imagination.

~Sandy

Thanks for the info. We'll test the html5 client this weekend. In the meantime please do use the desktop application. You shouldn't encounter any lag or other issues with it. The html5 client is still beta and it will be replaced with an entirely new application by the end of the summer. In the meantime we'll do our best to maintain the html5 client.


The freeroll tournaments run Thursday through Sunday. Our guarantees schedule is reset every Monday for reconciliation with the network. Unfortunately the reconciliation was delayed this week which means that this weeks schedule will go up over the next few hours.

There will be a change to the Bankroll Builders which will be reflected on the promos page of our website later today. After talking to the team it has been decided that we'll be running the BB nightly (instead of 3x per day) and in exchange we'll be extending the number of CashPoint Frenzy tournaments with buy-in's ranking from 1-10 CGP and chips added to the pool based on the CGP's required to buy-in.

In addition we'll be announcing the details of the rake-back program this weekend.

Regards,
~Sandy

I'll inform the tech team on this matter.
Like previously mentioned we're monitoring most games and we haven't noticed anything out of the ordinary.

~Sandy

Hi Evildrum,

As previously mentioned in this thread, our business model doesn't cater to non-depositing / non-raking players. Over the last weeks we've monitored the games on Cyberdeck and we noticed that the majority of the players who are registering for the freeroll do not participate in any other games. This includes ring games and tournaments with an entry fee of 1-5 chips. Non-raking players don't contribute to the networks eco-system, in fact, they drain the eco-system which contradicts with building a healthy network. For this reason we will continue to raise the minimum number of players required by 1 each week and if this results in "some" of our freerolls not running (at specific times) then that's fine.

For example, we also run the CashPoint Frenzy tournaments on the weekends with a buy-in of just 5 CGP with 10 chips added. In order to accumulate 6 CGP a player only needs to contribute 1 mBTC in rake. Despite this very low requirement only a few players actually register for those tournaments, our ring game players. Thus you see that our freerollers don't even try to take advantage of this promotion despite the payout of the CashPoint Frenzy tournaments being twice the payout of the BankRoll Builders.

Cyberdeck's goal is to build a healty and sustainable eco-system on the network which wouldn't be possible by just giving free money to non-depositing players. The poker industry is a "give-to-receive industry" and our promotions will always focus on rewarding raking players over non-raking players.

Over the next two weeks you'll notice a change to our promotions which will benefit players contributing to the health and growth of Cyberdeck and the network. I'll post an additional update on this once the promotions have been approved and are live.


I'm sorry to hear that you've run into this problem. We haven't noticed any major lag across the games. However, it's of course possible that this happens not just on Cyberdeck. May I suggest to close down Skype and other applications while playing? This should reduce any packet-loss you might encounter.

~Sandy

Hi Beefheart
I'll respond to your ticket tomorrow.

The reconciliation with the network was delayed last week due to holidays. We'll run the rake reports on RB player on Monday and then credit those accounts.

All, check out the new tournaments page on our website. We've added a feed displaying all upcoming tournaments and their details at http://www.cyberdeckpoker.com/tournaments/.

Happy Sunday!

~Sandy