Unfortunately Stitchesfor1313 has been involved in activities which we are unable to disclose here, but were in contradiction to our terms and conditions. We have encouraged him to continually communicate with our Security Department in order to solve the situation comfortably for all parties.

Trayber, we’re sorry that you feel our VIP program has become “cheap". in regard to actual amount of bonuses given; in march 2016, we gave away 594.822 BTC in bonuses (237,155 euros), so we are definitely not slowing down in giving away bonus money!

It would be great if you could provide us with your user details via PM so we could look into your personal account and make sure all rewards are given fairly.

if you feel that the VIP rewards are too hard to obtain, please let us know! Following your post, we’ve also done a full review on our gift program and already we are putting in place improvements to this, which include a 300% increase in the time (VIP points) it takes to get your gift. We ideally, want to be known as a fun entertaining casino, whereby, even if you do lost your coins, at least we can reward you with a cool gift, which is easy to obtain. Don’t forget too, if you do win some coins, we happily send out the gift too (as we work off the law of big numbers / that on average, if we can satisfy our players whether they win or lose, we’ll make a few bucks along the way too).

We have also reviewed the lotto’s too, as our single monthly lottery (as you pointed out) has simply grown too big (too many entries), which decreases the value of each ticket. That said, it actually doesn’t decrease the value of each ticket, as every ticket as an equal chance of getting 5 numbers correct to win a share of 75 btc. That said, we will look to start doing weekly lottos, for different segments of players, with more chances of winning more money, more regularly to our most active players.  

Perhaps you have some ideas on how we can run the lotto better? We are happy to give away up to 100 btc a month in lottos, so it would be great if our players on this forum, could give us some ideas how we could make it better. We love feedback and we love continuous improvement to make our site the best! But its certainly our intention to make sure each user has the chance to win considerable prizes.

Our "cashback" policies are tied to the bonus program and VIP Loyalty system. We do not offer the traditional system simply because at the end of the day it would turn into a bidding wars with other service operators. This leads to operators outbidding each other 1% at a time which eventually will force one or the other to close shop. There are numerous examples that it is not a sustainable form of rewarding from the Casino industry and the Poker industry and if cashback were to be the sole differentiating feature between casinos, the price war would lead to worse service and products, which in the end is bad for the players. We are heavily focused on providing our users with different benefits that enable us to do so continually, we constantly research for new options in order to stay ahead of the curve. Instead of a regular cashback program our users can enjoy the bonus program, VIP Gifts, moneyback protions in the sportsbook, exclusive weekly bonuses, game specific bonuses, weekly lotteries, monthly lotteries, VIP lotteries and much more. Rest assured that we are already working on new ways how to reward our users.

Finally, even though these post were negative towards bitcasino, we honestly do appreciate the feedback. Without these posts highlighting current issues, we would never know what “the players” really think (yes player’s speak absolutely differently on chat, when trying to coerce bonuses, rather that highlighting their issues!), so we’d like to thank you for your candid feedback and we will take your constructive criticism on board to improve as much as possible.

As for Lucky7btc - i’m assuming your a competitor, so not even going to reply to you (again)