I am new member of bitcointalk. org betcoin. ag as well ( first I was looking for bitcoin casino, sports, poker 14 days ago and I found betcoin.ag most trustworthy but I have to share my expreince with them and warn any other to join their site).
I deposited some money into betcoin.ag and I started playing. I was kind a lucky one and I earned in their casino more than 1BTC, also I bet really big in sports and won more than 1BTC. When luck turned against me I decided to withdraw my money. I was waiting 24 hours and nothing arrived so I contacted support.
Support said :
After 24 hours waiting for with. : WE HAVE TO UPLOAD OUR HOT WALLET BE PATIENT YOU WILL RECEIVE YOUR WITHDRAWAL SOON
After 72 hours : WE INVESTIGATE YOUR PROFIL DUE MISSING TRANSACTION PLEASE CREATE A TICKET
I created 3 tickets market to exact support manager and he replied 2x with totally nonsense ... just for example :
Betcoin Andrew: I dont' understand what you 1 day 2 hours ago
I dont' understand what you are saying here? Your account is one week old. Why do you say you were playing a really long time ago?
After 96 hours : "TRANSLATED" YOUR PROFIL IS TOO YOUNG TO ASK FOR WITHDRAWAL
It looks that every new member of betcoin.ag have to wait month to get his money or what?!?!
I FELLOWED ALL THE RULES AND I DIDNT BREAKE EVEN ONE OF THEM, THEY WAS UPLOADING HOT WALLET FOR DAYS AND I HAVE DOUBTS ABOUT THEIR CREDITABILITY AS THEY DO NOT HELPS ANYHOW
I know my own creditability as a new member of bitcointalk.org is not high at all but I just share my actuall experience
Yes, unfortunately support is very bad and frequently ignores/insults customers.
You should explain clearly what happened. How much did you try to withdraw, how long has it been, and have you received it yet? Take screenshots of your conversations with support and upload them to an image sharing site and post the links here.
+48hours and still nothing
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