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281  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: February 14, 2015, 09:30:52 PM
Scammer doxxing might be ok, but its nothing a representative of a company should be involved with.
And byt411 questionable activities are just the tip of the iceberg, as i already described here:

1. Your constant lying to your customers about your cards.
The angry customers here are not the first time this has happened.
There is actually a 100+ post strong topic just about the last fiasco:
https://bitcointalk.org/index.php?topic=685581

2. Your fake volume.
There is no other exchange that combines trades in all currencies and then pretends they are that much in any currency.

3. Your inability for SEPA transfers promised for months.

3. Operating multiple sites for one and the same exchange.
Thus faking your user base.

5. Your "ANX Trusted Forum Managers" being involved in questionable activities.
Like doxxing customers for example here:

I would have left this topic a long time ago, but byt411 cant stop insulting me just because i exposed him.

bernard75, please quote when I have insulted you.
You claim that you have exposed me, but I have no idea why you say so. Usually, when something is exposed/revealed, it is because it is hidden, and someone revealed the secret.
There is nothing being hidden here; all of my posts are visible and viewable for everyone, so I believe that your use of the word "expose" makes no sense.
I have clarified that everything you said in that post is completely invalid, but it may be that you simply chose to ignore that post. It is the post below:
https://bitcointalk.org/index.php?topic=425451.msg10339921#msg10339921
Also, as to something I forgot to mention in that reply:
3. We have reinstated SEPA withdrawals and deposits a long time ago.

Please understand that I am an employee, not a representative of a company. You might also notice that the common practice is to understand that a person's opinions does not represent the company's opinions.
I would like to mark the end of the discussion here, as there is no more to be discussed. If anyone has any other similar claims, please make a thread on the Service Discussion section and I will reply promptly.
282  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: February 14, 2015, 06:25:05 PM

Sorry, but what do you mean?




Look at this link:
https://anxbtc.com/pages/#/card-compare

As you can see, my ANX PLUS card should have a telephone support. However, this is a straight up lie. There is no telephone support. The managers at ANX knows this, you said yourself that you've emailed them. However no changes were made. That's why ANX is lying.

Not to mention hiding important information like loading time for card.

I don't beleive that you guys don't have time to change this information. It would take you about 5 minutes.

I don't feel comfortable trusting you with my money.

Everyone be careful please!!

Just going to put this on this page too.

lol ejinte you know they love you there at anx haha, but for real i thought you was happy with your card once you got it to work is there something else wrong with it?  Huh

ejinte is unhappy because there was some misleading information on our site that still hasn't been corrected.

On a side note, I advise all of you to keep irrelevant posts to a minimum. If you wish to rant, please make a new thread in the Services Discussion section, and don't clutter up this thread.

hey i dont think it was irrelevant i was not talking about something random, i simply asked him why does he or she have it so bad for anx since i thought the main issue they had was when they got card took them long time to load card like me. Only difference is i am not going on about your phone number lol i actually use my anx premium card

I was not referring to your post. I was referring to posts like bernard75's since he is just ranting and lying and trying to incriminate our company.
283  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: February 14, 2015, 02:22:51 PM

Sorry, but what do you mean?




Look at this link:
https://anxbtc.com/pages/#/card-compare

As you can see, my ANX PLUS card should have a telephone support. However, this is a straight up lie. There is no telephone support. The managers at ANX knows this, you said yourself that you've emailed them. However no changes were made. That's why ANX is lying.

Not to mention hiding important information like loading time for card.

I don't beleive that you guys don't have time to change this information. It would take you about 5 minutes.

I don't feel comfortable trusting you with my money.

Everyone be careful please!!

Just going to put this on this page too.

lol ejinte you know they love you there at anx haha, but for real i thought you was happy with your card once you got it to work is there something else wrong with it?  Huh

ejinte is unhappy because there was some misleading information on our site that still hasn't been corrected.

On a side note, I advise all of you to keep irrelevant posts to a minimum. If you wish to rant, please make a new thread in the Services Discussion section, and don't clutter up this thread.
284  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: February 04, 2015, 07:31:47 PM
And the fact that you still fail to understand what you did wrong and werent fired shows with what kind of people customers of ANX have to deal with:


I feel like that is simply a personal attack. It is simply unreasonable to hate a person just because of one thing that he did in the past. It is simply unreasonable to constantly negatively criticize a person just because of one bad thing he did, and ignore all the good stuff he did.
Fixed that for you. Wink

This simply further proves that your argument is invalid, and it is not backed up by evidence at all. This is simply a personal attack against me, and I request you to stop doing so, or keep it to another thread.
285  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: February 04, 2015, 05:56:58 PM
I'm about to receive my ANX Plus Debit card soon (I received and e-mail from ANX support telling me it has been sent), and having just read here that it's a UnionPay card was a bit of a disappointment and a worry.

I did a bit of googling and found that China UnionPay has a page at the link below where you can select your country and find some information that might be of use, including a support hotline. The "Merchant Search" functionality was useless for me (partially translated, no results), but there's a decent summary in the "Tips" section

http://en.unionpay.com/englobalization/list_englobalization.html

As far as I'm concerned, being in Switzerland, it appears the only merchants where I'd be able to use a UnionPay card would be located in tourist destinations (Luzern, Interlaken, Geneva,...) where chinese clients like to buy their watches and other luxury items; litlle hope for buying groceries or fuel, as I was planning to.

One piece of information I would need from our friendly ANX guys in the forum is with regard to the ANX Plus monthly fee: https://anxbtc.com/pages/#/card-compare states "Free for first 12 months" under the heading "Monthly fee", but I'm unable to see how much will this monthly fee be after 12 months.


Hi calagan,
First off, sorry about this union pay problem! Sad

To answer your question, agtrt the first 12 months with an active ANX plus card, the fee will be 5 HKD pet month, which is a bit below $1 USD.  Hope this helped!

Cheers
Monbux

mmm thanks for that information, will i have any fees after some time? I got ANX Premium Mastercard, if so what will the fees be

As far as I am aware, you should not have any additional fees. With the ANX Premium card, the only fee you should have is on ATM withdrawals, at 1%. The minimum charged fee is $3.
286  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: February 03, 2015, 06:01:54 PM
You want proof? Since i have no time to look through all the edited and deleted posts by you, lets take your first reply as an example:

A little more details like limits and fees would be great, before one signs up for something.

The limits would be the amount of currency that you have loaded onto the card, and the only fee is 2.5% of the amount you load onto the card. The card will only cost $10 USD.

The limits would be the amount of currency that you have loaded onto the card
Lie!

and the only fee is 2.5% of the amount you load onto the card.

Lie!

The card will only cost $10 USD.
Lie!


Oh, and bahamapascal, the one you quoted praising you, is this the same one bumping this topic?


And the fact that you still fail to understand what you did wrong and werent fired shows with what kind of people customers of ANX have to deal with:


LOL dam where do you find all this posts haha, it is like crazy insane how you find them all so good, i personally always get tired searching for posts as get timeout errors  Grin

You can go to a user's profile and click "Show the last posts of this person".

You want proof? Since i have no time to look through all the edited and deleted posts by you, lets take your first reply as an example:

A little more details like limits and fees would be great, before one signs up for something.

The limits would be the amount of currency that you have loaded onto the card, and the only fee is 2.5% of the amount you load onto the card. The card will only cost $10 USD.

The limits would be the amount of currency that you have loaded onto the card
Lie!

and the only fee is 2.5% of the amount you load onto the card.

Lie!

The card will only cost $10 USD.
Lie!


Oh, and bahamapascal, the one you quoted praising you, is this the same one bumping this topic?



And the fact that you still fail to understand what you did wrong and werent fired shows with what kind of people customers of ANX have to deal with:


The "lies" you claimed are not lies, simply miscommunication and misunderstandings. In fact, the information you stated was early information, and it was corrected later, before the first batch of cards were shipped. Customers could refund their order if they were unsatisfied with our "lies".

Update:

I have now received official confirmation for the price of the debit cards.

0.04BTC: The International ANX Bitcoin Debit Card, delivered to you by standard shipping.
0.06BTC: The International ANX Bitcoin Debit Card, delivered to you by registered shipping with tracking number.
0.08BTC: The International ANX Bitcoin Debit Card, delivered to you by express shipping with tracking number.
Just in case the price crashes to 100$ before you ship. Cheesy

And how long do those options take to the EU and US?

You acknowledged that you read the "correction" to our "lies".
Also, I did also state that the limits that I told you guys were the current ones, back in that time. I clearly corrected the price of the card, the fees and the limits.


So
A little more details like limits and fees would be great, before one signs up for something.

The limits would be the amount of currency that you have loaded onto the card is 3300$, and the only fee is 2.5% of the amount you load onto the card. The card will only cost $10 USD.

Yeah, sorry about that, due to some communication problems I didn't receive that information. Also, the price for the card isn't $10 either, prices have been updated.

So what if someone loads up, say 15BTC, would the card refill every time the balance goes below 3300$? Are there any 24 hour limits, withdrawal limits, any other sort of limits?

Good question. As far as I know, you simply cannot load that much btc, and you would only be able to load a maximum of 5.23BTC, since the limit is $3300. There aren't any other limits as of right now.

And the fact that you still fail to understand what you did wrong and werent fired shows with what kind of people customers of ANX have to deal with:

I feel like that is simply a personal attack. It is simply unreasonable to hate a person just because of one thing that he did in the past. It is simply unreasonable to constantly negatively criticize a person just because of one bad thing he did, and ignore all the good stuff he did.
287  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: February 02, 2015, 10:24:56 PM
1. Your constant lying to your customers about your cards.
The angry customers here are not the first time this has happened.
There is actually a 100+ post strong topic just about the last fiasco:
https://bitcointalk.org/index.php?topic=685581

2. Your fake volume.
There is no other exchange that combines trades in all currencies and then pretends they are that much in any currency.

3. Your inability for SEPA transfers promised for months.

3. Operating multiple sites for one and the same exchange.
Thus faking your user base again.

5. Your "ANX Trusted Forum Managers" being involved in questionable activities.
Like doxxing customers for example here:


1. We have not lied about our cards. Please stop repeating that statement without proof or evidence.
Your accusation of a "100+ post strong topic about the last fiasco" is invalid. There is no evidence that our launch was a fiasco at all. In fact, that thread contains many comments like these from you, bernard, insulting our company and bashing at us for no apparent reason.

In fact, there are positive comments in that thread.

ANX review:

ANX Customer Support: From my experience, they are very friendly and responsive. I had quite a lot of questions before ordering the Card and always received an friendly (and constructive) answer within 24 hours.

ANX Website: Well takes quite a bit of getting used to (at least for me), once you understand that ANXBTC.com, ANXPRO.com and anxinternational.com are all connected its quite easy to use.

ANX Trading experience: Overall the liquidity is rather good, trade engine is smooth and instant, Fees are OK but not that good (0.3% limit order, 0.6% market order), only bad thing is (IMO) that there is no way to see the exchanges trade history (personal history only is visible)

ANX DebitCard: It delivers what they promise, nothing more nothing less. If you are OK with the rather high fees (but that is quite normal with credit/debit cards) and the initial cost of ordering, then its a great thing. Personally though I find that ANX should be more open with the fees (as well as that there is a 3000$ annual limit), that could be a bad surprise for those that did not do proper searching before ordering.


My experience with ANX and the Debit Card:

First of, over all I am very satisfied with ANX.
I opened an account at ANX and submitted my verification documents. Next day already I received an e-mail that my verification was excepted and that an validation code has been send via traditional post service to the address I submitted for verification. <<< Note: The account is not yet verified before you receive that code.
Even though I had not yet received the verification code I could already order the Debit card, which I did. As I live in South America and the Card is sent from Hong Kong, it took 3 weeks until I received it. Funny thing is, the verification code was sent from Brasil (neighboring country from where I live) but had not yet arrived when I received the Card.
I then sent ANX support a email with a picture of the card and the Letter and asked them to manually verified my account, which they agreed to and immediately verified my account.

Loading the card took an additional two business days, so its not instant as I had hoped for, but two business days isn't to bad.

Next day, after receiving confirmation that the card had been loaded, I made a test withdraw at a ATM and it worked flawless, no problem at all.







2. We do not fake volume. Our API clearly states how to pull data from our exchange for the individual currencies due to our state-of-the-art multicurrency order book, but many chart sites are too lazy to implement it. In fact, we have contacted them, and they have ignored us.

4. I do not see how using different domains for the same site is faking our user base. We have never claimed to be "the bitcoin exchange with most users in the world", or anything like that.

5. "ANX Trusted Forum Manager" is a job title. My "questionable activities" have already been addressed, and I have stopped performing these "questionable activities" since you found it inappropiate. However, I do not understand why you are dedicating yourself to personally attack me and ANX, repeatedly, throughout several months.

Bernard, I invite you to not use our exchange if you are unhappy with it. However, I ask you to keep these meaningless and unconstructive comments to a minimum, and only post in the future if you have a suggestion to improve our services.

288  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 31, 2015, 01:29:27 PM
LOL, the support here are just hired shrills.
And after the disasters, yup multiple, i wouldt trust this exchange with a dime.

Please refrain from making claims without proof. I have no idea what "disasters" you are talking about. We have never lost any customer funds.
289  Local / Español (Spanish) / Re: [ANN] Plataforma de Intercambio - ANXPRO [0% Comisión] on: January 28, 2015, 04:32:26 PM
Web en castellano?
Yo me he pasado por el enlace, y no, los idiomas disponibles son: chino, portugués e inglés.

Grcacias DSerrrano5  Wink, todos los días se aprende algo y no conocía esta palabra: necrobump.

Doe

Perdon, pero no, por ahora no tenemos la web en castellano. Pero, si no entiendes algo, te puedo ayudar.
290  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 25, 2015, 11:01:46 PM

Again, there is one, but it is completely useless to contact them since it is the support of the card issuer.



If it's completely useless to call, then you must understand that it's pretty bad business practice to sell the cards with telephone support as one of your selling points?


Don't you think people would like to know that there money will be stuck for days before they press the bottom?

Multiple departments, I'm laughing my as off.

It is useless to call because it is the phone support of the card issuer, and they haven't got a clue about bitcoin.
We have never promoted "Telephone Support" as a selling point. We simply acknowledge that the card issuer provides a telephone support, and that is indeed the case.

The money isn't stuck for days. We take up to 2 business days to process a deposit. This is, by far, a lot simpler than following the traditional method to turn your bitcoins into fiat, allowing it to be paid at many stores.

ejinte, if you are unhappy with your card, I respect that. However, I ask you to keep your ridiculing and bashing at a minimum. Unless you are going to provide any additional constructive criticism, I ask you to stop the bashing.
291  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 25, 2015, 06:56:05 PM

Sorry, but what do you mean?




Look at this link:
https://anxbtc.com/pages/#/card-compare

As you can see, my ANX PLUS card should have a telephone support. However, this is a straight up lie. There is no telephone support. The managers at ANX knows this, you said yourself that you've emailed them. However no changes were made. That's why ANX is lying.

Not to mention hiding important information like loading time for card.

I don't beleive that you guys don't have time to change this information. It would take you about 5 minutes.

I don't feel comfortable trusting you with my money.

Everyone be careful please!!

Again, there is one, but it is completely useless to contact them since it is the support of the card issuer.


If you don't feel comfortable, by all means, don't use our service. The information you mentioned isn't "hidden". It is clearly stated in the FAQ.







292  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 25, 2015, 03:57:48 PM
It's because of forum database problems, some days posts were lost.

Anyway, since I didn't see it if it was answered before forum problems, could it be confirmed that premium cards are Mastercard ones?

Don't trust this guys, they are already confirmed liars.

Sorry, but what do you mean?

It's because of forum database problems, some days posts were lost.

Anyway, since I didn't see it if it was answered before forum problems, could it be confirmed that premium cards are Mastercard ones?

Yes. They are mastercard.
293  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 17, 2015, 08:01:24 PM
And one week later they still advertise telephone support. byt411 this is terrible. I would be really mad if I payed 0.12BTC for a card.

I know. I'm fully aware about that, and I have no idea why our devs haven't changed that yet. It is simply removing a row on the html file for that page, and I really don't know why it hasn't been changed yet. My superiors have said that they will change it, I can show you the email if you want.
294  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 17, 2015, 01:31:09 PM
Bosnia is not on the list of countries where ATM work on Unionpay website

http://cn.unionpay.com/AtmEnglishFront_Search.html

I'm sorry about that. I'll see what I can do about it. So, if my assumptions are correct, you got the ANX PLUS card because it was cheaper, and you didn't know it was UnionPay?
295  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 14, 2015, 07:58:23 PM
I got the money after about 50 hours of wait. Had to go to three different ATMs, didn't work on the first two, I don't know why.



Please refrain from using inappropriate language. I understand your situation and I am trying to help, but you could have given me that information before, so that I could help. With no reference to your account and your transaction there's nothing I can do. The Telephone Support is of the card issuer's, and it wouldn't have helped you at all.


Do you mean that the card was sent in the same envelope as the KYC verification letter?

Yes that's right. If there is no telephone support you shouldn't write that on the page. I apologize for using bad language.



Ejinte so from what i got from email response you posted. Does it mean that you did not go to website that is listed on there when you got your card?

I did go to that site and sign the code which I got in the letter, together with the card.

Thank you. I have told my superiors to remove "Telephone Support", and list other things to improve clarity.
I have no idea why it was delayed that much. Did you verify that you received the card on that site successfully?
296  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 14, 2015, 05:11:47 PM
FINALLY my money posted from the transaction i made 1-11-2015 at 11am Central time in USA

I'm happy for you. Didn't get mine yet.

WOW are you still waiting for your money to load onto your card?


0.48903976 BTC was received and converted to 1013.61 HKD.  14:57 Hong Kong time 2015-01-14. About 47 hours ago.

NOW WHERE IS MY FUCKING MONEY I'VE BILLS TO PAY AND NEED TO GO TO THE DOCTOR. IF I COULD HAVE THE NUMBER TO THE TELEPHONE SUPPORT TOO, THAT WOULD BE VERY MUCH APPRECIATED!!

Please refrain from using inappropriate language. I understand your situation and I am trying to help, but you could have given me that information before, so that I could help. With no reference to your account and your transaction there's nothing I can do. The Telephone Support is of the card issuer's, and it wouldn't have helped you at all.

Quote
Maverick - Customer Support - ANX replied:
Hi Jacob,

We have observed a pending recharge on to your ANX Premium debit card. Please can you kindly confirm receipt of your card delivery so we can promptly process this for you.

Once the card is in your possession, please reply to this email and we will submit the card load immediately.

We look forward to hearing from you.

Thanks and regards,
Maverick
Customer Support Team


It took them 45 hours to poop this shit out. Funny this is I got the card in the same letter as the confirmation code for my address.

Do you mean that the card was sent in the same envelope as the KYC verification letter?
297  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 13, 2015, 07:07:45 PM
hello Byt411 ok so i took your recomendation and i sent a top off amount over $100 dirrect to the top off address to see if would be faster. This is the  email i got with the method you recomemned.   Cry   Cry   Angry



0.42584608 BTC was received and converted to 113.00 USD. This amount will be credited to your card named: ANX Premium USD 1. The loading will be processed on the same day or 1 working day depending on the timezone of the customer to complete. There may be some limited instances when loading may take 2 working days but we try our hardest to ensure such occurances are limited. All card load completions are confirmed by email.
 


Hello DARKANGEL6415,
Alright, so it worked!  Why the sad face? Sad

Cause it still says can take up to 2 working days .....

Yes this is what I've been saying too. I still didn't get my money!!!

 After the BTC is locked up with them, then they tell us we maybe need to wait two working days.

 Perfect!!!

I'm sorry about that, ejinte. Can you tell me the amount you deposited, and the date? If you don't want to post it here, you can pm me. I can check for you.
298  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 12, 2015, 10:18:48 PM
I tried to load the card with 0.1BTC, didn't work, told be that it was less than minimum amount. But nowhere did I read how much it the minimum amount.

Also, before signing up to the page there is no way to know the price for the cards.

As well, the information about how long topup take should be more clear.

A few suggestions.

I'm till waiting for my card to top-up, which is quite annoying, as if I would have used an other exchange I would have had the money in my hand already.

We appreciate your comments. I understand your position and know that it is frustrating, and I have suggested some ways to my superiors to increase clarity and help avoid these problems in the future.
299  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 12, 2015, 04:51:25 PM
If I used ANX debit card and withdraw it from ATM, will the USD/BTC converted into local currency automatically? And, can you give a summary of fees? Thanks! Smiley

   ~~MZ~~
Well i finally got my ANX premium card took me about 6 days to get it " including weekend " from Hong Kong to me here in the Midwest USA. I must say i was shocked how fast i got the card, i am still mad cards cant have persons name on them. They verify our identity and ask for documents but cant get a card with a name on it. I hope i can use it to rent a car when i travel for work. Also i dont like the activation process of the card they really need a native english speaker to translate this. Seems like they used google translate and it went wrong with words and meanings lost or not making sense. Also i dont like how the site where you go to activate card will show $0 balance even if you have bitcoin on ANXBTC website. I will try to use card sometime this weekend see what happens.

Verifying your identity is not because we find it fun, it's because it is required by the government. We are not a bank, we are a Bitcoin Exchange. The activation process of the card is not through us, it is through a third party, and their translating is not our fault. However, if you encounter any issues doing so, we are here to help.
Yes. DARKANGEL6415, please note that ANX is a Hong Kong registered company and a licensed MSO (Money Services Operator) with a compliance to KYC/AML, as byt411 mentioned, this is required for everything to be legal.
i think there is some confussion i have no problem getting account verified. I just want to know why cards cant have my name on them. I really suggest getting a new company for activations the site is horrible and worded in bad english. Also i deposited 0.6 bitcoin to try out card only to notice i have to " load " the card up with $100 minimal. I thought the card was going to be like XAPO debit card where they sell the bitcoin needed ONLY to cover the transaction you using it for. I also do not like the fact when i send bitcoin will show deposited but i can't use it till next day seriously that is a big flaw. Also when you top off the card using bitcoin that you already waited 1 day to clear the system then you are forced to wait more time before you can use the money up to two days. Seriously this card is turning out to be one BIG mistake i can't belive i paid 0.1 bitcoin for this horrible card. If the above issues fixed where people can have bitcoin in ANX and it automatically converts only the amount of item bought into cash would be great.

First of all, these are not issues. It may be your own personal opinion that the process of converting bitcoin to paying with card is a hassle, but they are not issues.
Again, cards can't have your name on them because the costs would be ridiculous. Ordering cards in bulk that are the same from our supplier is cheaper than having to personalize every single card. Our card is not like Xapo's card, and we have said that the Bitcoin is converted to fiat and stored in fiat multiple times, unlike Xapo's. However, we are working towards that feature.

You have to wait 1 day because the transaction is processed manually, and not automatically. I am unsure of what you mean by having to wait 1 day + 2 days, since in most cases loading the card takes 1 business day, unless you mean you loaded it on Friday night.
If you deposit 0.6BTC, there shouldn't be any problems because that is equal to aprox. 161.9 USD.

However, despite you stating that these are issues, we appreciate your comments, and we welcome any constructive criticism.
Thank you for the reply and you are correct they are not issues but in fact opinions. I am sure alot of people would share the opinion of fast loading i mean we all want convinience and want faster and better. If that was not the case we would all still be paying by cash and checks. I also put some parts from the anx website that might have caused me the confusion and caused my opinion to be said.

"Your debit card will be automatically recharged once your bitcoin deposits to this address have been confirmed. "

this is what emails i got when i did not know a minimal amount to load, so my error

0.03860000 BTC was received on your topup address. Once confirmed this will be converted into USD which will be credited to your card named: ANX Premium

0.03860000 BTC was received, however it could not be automatically credited to your card named: ANX Premium USD 1 as the topup amount was below the minimum necessary amount 100 USD. The full amount remains available on your standard account.
     
Then i send different amount to meet this guidelines

0.44006163 BTC was received on your topup address. Once confirmed this will be converted into USD which will be credited to your card named: ANX Premium

0.44006163 BTC was received, however it could not be automatically credited to your card named: ANX Premium USD 1 as the topup amount was below the minimum necessary amount 100 USD. The full amount remains available on your standard account.
     
 Huh  Huh  Huh

Unless i missed something that would have equal the amount of over $100 but still nothing.  I will ofcourse still use the card whenever funds load as i got no other choice. I really do hope you are serious when you say they are looking into a option of having bitcoin convert it at point of sale into fiat to cover only the sale and not 1 satoshi more.  In any way i am going to send another deposit straight into card address of around $200 and if i get error again i will post it again  Wink

Sorry about the confusion. What you should do is withdraw the bitcoin again, and then send it to your Bitcoin Debit Card deposit address together, and you should make sure that the amount sent is equal to or more than $100 USD.

It says that you have a telephone support but I can't find the number anywhere.
Source: https://anxbtc.com/pages/#/card-compare


Also why don't you write anywhere that I need to wait one or two days before my card will be recharged?

I'm disappointed with my card because all information is so hidden.

I have no idea why that is stated there. I will check and get back to you, but that's probably telephone support from our card supplier, and they'll be clueless. However, I am on here at least once a day, and I will attempt to resolve any queries that you might have.
I apologize for the lack of clarity. We will try our best to make it more clear.
The information that you asked for is actually available, but it's not clear enough. You can find it in the FAQ.
http://support.anxintl.com/customer/portal/articles/1681902-how-long-does-a-recharge-take-
http://support.anxintl.com/customer/portal/articles/1681903-is-there-a-minimum-recharge-amount-

Got my card in few days, extremely fast tbh.

But now I learned I might not use it at all, after realizing it's not VISA or Masterdard, landed on UnionPay website and it looks they don't support ATM use for Bosnia or any country in region here.

I assume that you have purchased the ANX PLUS card, which is UnionPay. Again, I apologize for the lack of clarity. The ANX PREMIUM Card is Mastercard, while the ANX PLUS card is Mastercard.
I will see if I can help you resolve this problem.

And as always support is clueless.
But hey, at least they dont have to bump the topic all the time.

We aren't clueless. We simply take a bit of time to respond, and resolving queries daily is already very good, compared to other companies.
300  Economy / Service Announcements / Re: [ANN] ANX: Your Ultimate Crypto Trading Platform on: January 11, 2015, 10:48:11 PM
If I used ANX debit card and withdraw it from ATM, will the USD/BTC converted into local currency automatically? And, can you give a summary of fees? Thanks! Smiley

   ~~MZ~~
Well i finally got my ANX premium card took me about 6 days to get it " including weekend " from Hong Kong to me here in the Midwest USA. I must say i was shocked how fast i got the card, i am still mad cards cant have persons name on them. They verify our identity and ask for documents but cant get a card with a name on it. I hope i can use it to rent a car when i travel for work. Also i dont like the activation process of the card they really need a native english speaker to translate this. Seems like they used google translate and it went wrong with words and meanings lost or not making sense. Also i dont like how the site where you go to activate card will show $0 balance even if you have bitcoin on ANXBTC website. I will try to use card sometime this weekend see what happens.

Verifying your identity is not because we find it fun, it's because it is required by the government. We are not a bank, we are a Bitcoin Exchange. The activation process of the card is not through us, it is through a third party, and their translating is not our fault. However, if you encounter any issues doing so, we are here to help.
Yes. DARKANGEL6415, please note that ANX is a Hong Kong registered company and a licensed MSO (Money Services Operator) with a compliance to KYC/AML, as byt411 mentioned, this is required for everything to be legal.
i think there is some confussion i have no problem getting account verified. I just want to know why cards cant have my name on them. I really suggest getting a new company for activations the site is horrible and worded in bad english. Also i deposited 0.6 bitcoin to try out card only to notice i have to " load " the card up with $100 minimal. I thought the card was going to be like XAPO debit card where they sell the bitcoin needed ONLY to cover the transaction you using it for. I also do not like the fact when i send bitcoin will show deposited but i can't use it till next day seriously that is a big flaw. Also when you top off the card using bitcoin that you already waited 1 day to clear the system then you are forced to wait more time before you can use the money up to two days. Seriously this card is turning out to be one BIG mistake i can't belive i paid 0.1 bitcoin for this horrible card. If the above issues fixed where people can have bitcoin in ANX and it automatically converts only the amount of item bought into cash would be great.

First of all, these are not issues. It may be your own personal opinion that the process of converting bitcoin to paying with card is a hassle, but they are not issues.
Again, cards can't have your name on them because the costs would be ridiculous. Ordering cards in bulk that are the same from our supplier is cheaper than having to personalize every single card. Our card is not like Xapo's card, and we have said that the Bitcoin is converted to fiat and stored in fiat multiple times, unlike Xapo's. However, we are working towards that feature.

You have to wait 1 day because the transaction is processed manually, and not automatically. I am unsure of what you mean by having to wait 1 day + 2 days, since in most cases loading the card takes 1 business day, unless you mean you loaded it on Friday night.
If you deposit 0.6BTC, there shouldn't be any problems because that is equal to aprox. 161.9 USD.

However, despite you stating that these are issues, we appreciate your comments, and we welcome any constructive criticism.
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