Is the reason of closing your account permanently due to the failure of KYC where you have no expiration date of your ID card?
Or they have other reason for closing your account? As I think it is something that can be discussed with Fortunejack if the main reason is about your ID card.
after i send an email to their support about the failure of KYC they just replied to me that my account has been closed, the decision is final and won't be changed
i don't know about the expiration date of my ID card
One more question, were you asked to do KYC because you want to withdraw some money that you won from their free promotion?
i got the reward from the event that was held in the Fortunejack discord and I don't know if there is a rollover for the reward that i got
but as long i play from the game that was listed there i can withdraw any winning that i got
then i play in game
orbital spherei got 5$ from testing the game and i can to withdraw any winning as long i reach the minimum amount of withdrawal
and from that 5$ i able to turn it into 160$+
here is the event from discord
here is the chat when i ask about the withdrawal