Please forgive us for keeping you in the dark for such a long time. Won't happen again! Our engineers are investigating this issue, their reply will reach your inbox very soon.

29 days ago I opened a ticket on HitBTC support (Ticket ID: 21012), after about 7 days an automated message appeared on the ticket and closed it soon after (presumably also automatically).

I posted another ticket in regards to the first one getting closed without any resolution (Ticket ID: 23945). I still have not got an answer from them

When I try to bring this up on trollbox I get my messages deleted by the moderator and get banned for one hour, even though I am only asking when my ticket will be resolved, HitBTC seems to remove any negative opinion on their site and even seem to have employed someone to patrol their trollbox also. This kind of censorship should be very worrying for any users of the site.




The error I have submitted the support ticket about is shown in this video (https://sendvid.com/mzdrjwh5). Basically the error involves their software failing to execute stop and stop limit orders due to a bug. When you autocalculate the order amount the wrong amount of coin is submitted leading to a failed order every time. I'd suspect many other users have come across this and it will have similarly have led to losses. In my case I've lost not a massive amount of cash but its still worrying there is no response from HitBTC. Just seems like they do not care for their customers at all. I wonder if I will ever get this resolved.