Yes, I also posted there 

I did some 8+ hours ago. It says they take up to 12 hours to reply but I doubt that will be the case.

But i did not try to withdraw the bitcoins, they are just not there!!!

1.8 BTC Vanished from my Bitcoin24 acct I did not get an email notification or email code. I just logged in today and the BTC do not register in my account. Is it because of the hot/cold wallet?

Hi, I have an account on https://bitcoin-24.com/ and my 1.80 bitcoin is gone!!!! I did not withdraw it and my balance shows -0.0005 BTC . I had withdrawn 10 BTC before and I know I should get an e-mail with a code in order to withdraw. I did not get any e-mail or notification. Also when I looged into my account today for the first time it showed a hash error (I did not write it down).

Is there anyone I can contact form that website in this forum I can talk about this? Looking at other posts the user TAiS46 seems that can help but I cannot send PM's