I never had an issue with the auto payout system.  Its getting them to release coins stuck as pending in their payment system that is the problem.  I understand things taking time but we are coming up on 3 months...

Any idea when this will go live?

No offense taken, I get what you are saying.  I had some coins go into pending status because I didn't have a payout address provided.  They recognize that they owe me the coins but haven't done anything to fix it in over 2 months.  Now they just don't respond to me.  I should just screenshot the ticket that's been open with them all this time.

I'll connect my cloud miners to it.

I entered into a contract with them when I first got into cryptocurrency a couple of years ago.  Bad choice obviously but there is nothing I can do now except try to recover what I lost.

First I registered for their free trial, which is for 1 year and give you $300 free credit to use mostly unrestricted.  You cannot use gpu's however.  So essentially I contacted them about using the gpu's and requested 8 of them for a "project".  They were happy to oblige provided I made a payment of $35 to my account.  That just went on top of the $300 credit.  So now I'm just using it all to mine for a few days until the credit runs out.  It's not practical and you will lose lots and lots of money on it if you continue doing this beyond your free credits (and the 35 deposited) but if you want to check it out go to https://cloud.google.com/

After trying out multiple miners, I couldn't get more than 11MH per card, so max theoretical peak of 88MH for the whole rig.  Incredible waste of energy.  But on the flipside I'm mostly using amazon compute free credits so i'm only out 35 bucks for the experiment and should still make a slight profit.  I think the k80's are pre-maxwell architecture, kind of a bummer.

I am setting up a cloud miner for wyvern on google cloud vms.  I managed to get approved to used 8x nvidia tesla k80 gpu's.  I'll let you know how it goes, probably very inefficient lol.

They aren't responding to me now.  I'll keep pestering them until the day they shutdown.  At this point their credibility is very low in my eyes.  I'll never do business with them again and have threatened to spread this thread all over the internet to their potential future customers.  Guess they don't care.  Seriously Genesis Mining, if you care about your credibility, come clear your name and respond to this issue on the forum.  It's not going away and is only going to get worse for you.  (I link them to this thread in the daily email I send them begging for my coins)

I never had a problem with their auto payouts either, but if any of it goes into pending status and you don't have an active contract with them, God help you in getting it back.  They owe me about 75usd worth of doge and its been nearly 2 months trying to get it.  Getting the BTC and DASH they owed me took about a month of being given the run around of why they can't just hit the send button to my payment address...

so here is where we are:

Hi 6nrfmartin,

We understand that you have just recently added your DOGE wallet to your profile. The system needs up to 48 hours to execute the first payment, which will include all the accumulated DOGE payouts you have received so far. This is 142625.4818535  DOGE

11.01.2017     DOGE     0.00000000   Payment address is empty. DOGE x11 amount of 115.75384615 added to balance. Total Balance is: 142625.4818535       
10.01.2017     DOGE     0.00000000   Payment address is empty. DOGE x11 amount of 114.4 added to balance. Total Balance is: 142509.72800735       
09.01.2017     DOGE     0.00000000   Payment address is empty. DOGE x11 amount of 148.6 added to balance. Total Balance is: 142395.32800735

Let us know if for any reason this is not happening, but it seems every normal and correct in our side.

Thanks for your patience.

Best regards,
Jordi
Genesis Mining Customer Service

Ticket: http://genesismining.freshdesk.com/helpdesk/tickets/112521







So now they have about 9 hours to pay out and then we are past the 48 hour mark.  (I don't expect it to happen)  This has been miserable.  If they don't pay is there a scam subforum this can be added to?

Value seems to be moving up quite nicely now.

I didn't get ROI but thankfully the damage wasn't too bad due to rising coin values.  I'd say I lost about 30% overall.

Still haven't been paid the approximately 140,000 DOGE I am owed, so they aren't fully in the clear with me yet. Bumping this thread and reminding them.

An amazing thing just happened.  After I sent genesis mining an email about this post, my btc and dash payments were sent.  Doge is still unaccounted for but I sent it to poloniex so it may be pending.

I still have not received my DOGE payout after well over a month
Shortly after posting this I sent an email to genesis mining linking them to the post.  Shortly after that payments were sent to my addresses.  Yes it was still a poor experience but they have redeemed themselves somewhat in my eyes.  Don't be afraid to play hard to get what you are owed guys

Hey guys, I have to put this out in hopes that genesis mining will fear public backlash (unlikely but worth a shot.)  I invested a few years ago in genesis mining for a little under 800USD and got a large bitcoin mining contract and a small altcoin contract.  Many of my payouts went into pending if they didn't have an address to go to.  After adding a payment address those payouts remained in pending for around a year and a half.  They still have not been released.  Now that my contracts are either over/terminated due to being unprofitable, there is still a large amount they owe me (around 400USD worth.)  I started contacting them 3 weeks ago and through a series of emails they have avoided answering my questions directly and now just aren't answering me at all.  I first contacted them about it march 13th 2017.  These are the responses I received each time I asked them about the pending payments:

Hi 6nrfmartin,

I will forward your inquiry to our IT Team, they will contact you as soon as possible.

Thank you for understanding!


Best regards,
Helen
Genesis Mining Customer Service

Hi 6nrfmartin,

IT will look at the pending BTC and Dash. They are busy though, so please be patient. Your issue will be dealt with.

You also seem have some Dogecoin waiting but there is no wallet for Doge yet. Can you please add one?


Best regards,
Michael
Genesis Mining Customer Service


Hi 6nrfmartin,

Unfortunately, our system works in the manner that if you have active contracts on particular algo, the coins will be picked up by the payout engine. We can suggest to kindly be patient and wait for those coins to be released manually, but if you are interested, you can upgrade your hashpwoer - currently with Genesis Mining currently you can mine:

- SHA256: BTC, UNO and ZET
0.2 TH/s: 30 $ to 200 TH/s: 26.000 $
 
- X11: DASH and START
5 MH/s: 30 $ to 1000 MH/s: 4.500 $
 
- LTC: LTC and DOGE
2 MH/s: 28 $ to 5000 MH/s: 60.000 $
 
- ETH: 1 MH/s: 30 $ to 500 MH/s: 14.000 $

We hope this helps.

Best regards,
Marti
Genesis Mining Customer Service


Hi 6nrfmartin,

If you go to PAYOUTS section of your account, you will find pending DOGE coins, while there was no DOGE wallet in time when payouts were released (January 2017.) You can check your balanced coins under "Payouts" section on your account, and also, clicking on the "i" icon will give you additional data.

 Have no worry, we will send your mined coins to your DOGE wallet manually.

Thank you for patience!


Best regards,
Maggie
Genesis Mining Customer Service

Hi Martin,

I am sorry it is taking a few days longer than we expected but some issues go deep in the system and our IT guys are working on it which prevents them from any activity here. Don't worry, you will get your coins for sure, we always make sure our customers are satisfied but when doing a business with as many customers as we do issues occur and it has nothing to do with the mining but it takes a little bit of time to fix it.

Once again I am sorry for the delay and I thank you for understanding and patience.



Best regards,
Kris
Genesis Mining Customer Service


Hi 6nrfmartin,

we apologize for coins not yet have been released to your wallet, our IT Team is working on it, ticket #102010 is not forgotten  or closed.

Thank you for your patience and understanding!


Best regards,
Maggie
Genesis Mining Customer Service


Hi 6nrfmartin,

I will forward your inquiry to our IT Team, they will contact you as soon as possible.

Best regards,
Helen
Genesis Mining Customer Service


Hi 6nrfmartin,

 We will check this with our IT team and get back to you as soon as possible.

Thank you for your patience and understanding.

Best regards,
Maggie
Genesis Mining Customer Service


Suffice to say I have not received any of my coins.  No doge, dash, or btc.
Here are pics of what they owe (for some reason the doge isn't showing up in pending but whatever.)  http://imgur.com/LrcRyBq   http://imgur.com/XQVkgUx
I received that last email on april 1st and have not heard from them since.  So, you have been warned.  Do not deal with Genesis mining.  They are crooks and will rob you.

forums calmed down.  Lots of miners though so thats good i guess.

coinexchange.io has a really low trade volume.  I don't think it is used very much.  We need to look into other exchanges.

Gpu miner ready?

This coin isn't meant to be a success lol.