Finally solved within minutes after posting the ticket!

Bitpanda 

hello! hi for your fast response, the ticket order is the next one:

Payment Reference   2468864781

Thank you 

hello!

I used bitpanda the last week and it worked pretty fine, in less than 30 minutes i had the money in my skrill wallet.

The last monday i sold a good quanty of mbtc and today i have not received the money in my skrill wallet yet. I wanted to use bitpanda becouse of the fast proccessing they have in the orders and this time i am waiting for 2 days.

24 hours since yesterday without answering my ticket. The last notice i have is that my case has been delivered to the orders departament.