If you are having trouble with Poloniex, one of the several things you can do is to file a complaint with the Better Business Bureau. The BBB says that Poloniex has responded to a large majority of complaints.

https://www.bbb.org/delaware/business-reviews/foreign-currency-exchange-broker/poloniex-inc-in-wilmington-de-92004252

As of Jan 29, 2018, The Better Business Bureau has the following statistics listed for Poloniex.

- 340 Complaints
- 29 Negative reviews
- 97% Negative Customer Review Rating
- an "F" Rating

https://www.bbb.org/delaware/business-reviews/foreign-currency-exchange-broker/poloniex-inc-in-wilmington-de-92004252

Let this give you hope, and file a complaint against Poloniex with the BBB.

My experience with Poloniex:

https://bitcointalk.org/index.php?topic=2142453

- Hypocritus

This ^

This is about as clear as a mirror made of rough, unpolished ebony. Nothing's wrong with that. It just doesn't function well as a mirror.

Should be done within 24 hrs.

I just used


This

This

should be done within 24 hrs

should be done within 24 hrs

should be done within 24 hrs

should be done within 24 hrs

First, "Be Concerned".

Second, "Make sure you submit a support ticket, from a Polo Freshdesk account with the "same email address" as the account you are having trouble with. If you submit it from a "linked" account, even if it is your "main" one, you can expect to be ignored.

Third, "Move your accessible Crypto off of Poloniex". Use a different exchange, such as Bittrex or Livecoin. Polo's interface is more functional, but their support has been virtually non-existent.

Fourth, "Give the Second suggestion above a week or two. Hopefully you'll have a positive outcome."

Fifth, If you "must use Polo" only use Polo with small amounts of virtual currency. If your deposits or withdrawals are worth $2000 or more, expect to have them get stuck without a word from them, and without any action until you complete the Second suggestion above.


Finally, here is a telling of my experiences with Poloniex, and reason to be concerned:

https://bitcointalk.org/index.php?topic=2142453.0

Still waiting?

bitwarrior that's great!! But yeah, nobody should have to deal with the $#ell of being ignored for 60+ days by the financial institution "safeguarding" their asset.

I would not doubt it that Tristan/Poloniex has been hacked, but that he has managed to appear to make things work. It almost seems to be the plausible reason for his neglect. I hope he pulls out of it on top. But I'm not taking any chances right now.

That is almost correct. Poloniex is not the company many have thought they were dealing with. Poloniex, Inc., has no physical presence, except for their "legal" representative, a Delaware business/legal agent, located at that address. Essentially, they are by law allowed to represent Poloniex (receive legal matters such as letters from lawyers, lawsuits, etc...). They do not, however, have any knowledge of what Poloniex really does, how to do it,
 and much less, how to support anything related to the actual business of Poloniex, which is cryptocurrency exchange and the support of at least tens of thousands of people's real investments



That is who really resides that the "Corporate Offices" of Poloniex in Wilmington, DE. A Registered Agent, who literally knows nothing about cryptocurrency. They didn't even know how to pronounce "Poloniex". I know how to because I have called the "Corporate Offices of Poloniex" many times, and heard the exuberantly cheerful, recorded voice -- who promises to send you to help, but never takes you there -- pronounce it. See the Google Maps entry below with it's associate "Contact info". That is the phone number (bottom left).




I really wouldn't be writing all of this -- it's not in my nature, knowing my own human, errant self -- except that Poloniex has scared the +!$# out of me, not once, not twice, but several times, and not responded to me for the last 3 months.

Have I received my funds? Yes, And I go in detail in post number 6 about Poloniex's "magic secret" to getting help. At least it has always, finally, worked for me. However, I am happy to say that I have been Poloniex-free for the last two months. I miss his great trading interface. But I need control over my assets, security, customer service, and real peace-of-mind even more.


If you still need convincing about the danger of Polo, read these:

https://www.reddit.com/r/BitcoinMarkets/comments/6foeqy/exchange_issues_megathread_poloniex/

https://www.cryptocompare.com/exchanges/poloniex/reviews

https://www.bbb.org/delaware/business-reviews/foreign-currency-exchange-broker/poloniex-inc-in-wilmington-de-92004252

https://www.coinstaker.com/poloniex-may-known-trouble-horizon/

Dude, I'm so sorry.

I found that the best way to get the quickest help is to make sure you create a support account with the "same email" as the Polo account you're having trouble with, and submit the support request/trouble ticket from it. If you submit from a linked account, even if it is your main account, Polo will ignore you.

Poloniex is not safe. I finally drove to their "Corporate Offices" in Wilmington, Delaware, USA because I could not get support for my reoccurring $3000+ stuck cryptocurrency deposits.

This is what I found (read post 6 for the best way I have found to get help within hopefully one week):
https://bitcointalk.org/index.php?topic=2142453.0

No, Poloniex is definitely not safe. I have been one of the largest FoldingCoin recipients for the last 4 months, and my $3000+ FLDC deposits would get stuck for days. Their support was so bad, they had to take down the TrollBox because that's all it was used for: people inundating the Trollbox, begging and pleading and threatening because they needed help.

2 months later and the situation is worse. You'd think that because Poloniex is "a cryptocurrency exchange based in the U.S. with Corporate offices in Wilmington, Delaware" that you'd be able to trust them.

I went and visited their corporate offices. And this is what I found:
https://bitcointalk.org/index.php?topic=2142453.0

Thanks for the sentiment. Yes, according to delaware.gov, 66%+ of publicly traded companies make their "legal" home there.

But it is very misleading to the majority of the population of the U.S. crypto-traders -- especially to those who are wondering if a service can be trusted -- to time and time again make declarations of validity and implied trust with statements like, "We're a U.S -based cryptocurrency exchange, [operating from] Wilmington, Delaware [so you can trust us]."

Um, no, you can't:

https://www.bbb.org/delaware/business-reviews/foreign-currency-exchange-broker/poloniex-inc-in-wilmington-de-92004252

Defend Poloniex with devil's advocate all you want. I sure did. I loved them. And again, And ... I kind of did, again. Then finally, Tristan D'Angosta's [persistent lack of] Customer Support, and cold neglect broke me. He makes well over $100 Million dollars a year. He can afford good Customer Support, right now. But he doesn't do it.

For anyone that believes the threat level I am posing, it would be good for you to spread the word. This thread is buried deep in bitcointalk. (Bitcoin Forum > Economy > Marketplace > Service discussion > Exchanges )

I orig. posted it higher up the ladder, but one of the moderators decided to move it to it's present remote location.

(You would think that such a post might be really important given all of the exchanges that really did disappear with millions of people's crypto)

In hindsight, it seems that for help to ever come, you must plant the Poloniex Magic Beans. After learning how to plant their Magic Beans -- which takes effort -- you can hope for your issues to be eventually addressed, but probably without notification, contact, email. You just check, and your $4000+ worth deposit might be released within maybe a week.... But trust me when I say that Poloniex observes all Holidays and Weekends)

*For Polo's Magic Beans (mentioned above):

1a) You must go through the unfair but necessary effort of registering a new account with a new service, The Poloniex Support Service.
1b) That account must have the same email address-username of the Polo account you are having problems with. You "cannot" hope for help by using a "linked" account.

2a) You have to open a Support Ticket (Duh).
2b) But , again, you had better NOT do it from one of your "linked" accounts. They will ignore you until you ... well ... Duh.

3) After filling out the Support Ticket, you'll problem might be resolved within one business week. But they likely won't even say anything to you. You'll check your deposit status, and suddenly find that it is now available, without any form of communication from Poloniex that it is available.

Why don't people plant the magic Polo beans to get the needed Support response? Because of the apparent difficulty of the path, which is juggling double the amount of accounts with usernames, passwords, Two-Factor Authentications. etc.., quadrupling the amount of effort to address a problem.

However, that is very little compared to the distress you will go through if you don't plant them. In that case, you will then have to wade through the Pit of Poloniex $Hell, as you lose trading opportunities at (1 / Speed of Poloniex Customer Support). Now the speed of Poloniex Customer Support is approximately:

1/c

(No, that isn't a truncated Bitcoin address. That is one (1) divided by ( / ) the speed of light (c)...)

Conclusion:

Like a physical company-model of the Internet, Poloniex is declaring (and routing) it's presence through an Agent located in that office, Suite 403-A of 1013 Centre Rd, Wilmington, DE 19805.

However, unlike the principle of the Internet (connectivity),

1) your phone calls are not being received there (as undoubtedly you already know if you have tried calling the Corporate Offices of Poloniex to speak to a real person within the last two to three months, which has undoubtedly failed)
2) your tokens are not being held, traded or "anything"ed there.
3) your interests are not being deliberated by responsible Poloniex business executives over expansive, room-filling tables there.
4) your problems are in "no form" being addressed by expert Account Support Specialists there.
5) their "Network Operations Center" is definitely not there.

Despite the beautiful, functional online interface, I cannot recommend Poloniex, as he or they do not have 1) time, nor 2) presence for their customers. "Tristan" is making a confirmed $100+ million dollars a year, but he cannot afford quarter-decent Customer Support.