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腾讯被指无故封游戏玩家账号:上千人维权
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腾讯被指无故封游戏玩家账号:上千人维权
April 02, 2015, 05:50:19 PM
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《英雄联盟》是由腾讯公司运营的一款网络游戏,颇受年轻人喜爱。不过近日陆续有该游戏玩家反映,称在操作游戏软件过程中,突然显示因存在“消极游戏”行为,遭封停账号三年。记者就此询问腾讯方面,但未获答复。律师表示,该行为涉嫌损害玩家知情权。
玩家自述游戏时被封号
据玩家李先生自述,他是一名《英雄联盟》游戏老玩家,2015 年 3 月 19 日李先生在电脑上运行该款游戏,刚进行完一局,屏幕突然蹦出一个显示“消极游戏”内容的信息框。“大概意思是说我有使用第三方软件或是挂机行为,但我只不过在游戏里‘杀’了个人而已,也没有用过别的软件或者挂机。”李先生说,等自己玩完该局游戏后,再次登录就显示账号已被封停,解封时间是 2018 年。
李先生称,由于自己并未有违反游戏规则的行为,只是正常游戏,立刻和腾讯方面联系,希望进行申诉,解封自己的账号。“我先拨打腾讯游戏客服热线,他们又让我登录网站通过 QQ 联系客服。我用 QQ 给他们留言,他们除了说我‘消极游戏’外,并没给出任何解释。”
李先生告诉记者,自己前前后后在这游戏里投入了 1 万多块,但在毫无征兆的情况下就被封停,此后又不给玩家一个申诉的渠道,让他很难接受。
另一名玩家宫先生的《英雄联盟》账号也被封停三年,与李先生不同的是,他在游戏过程中还使用了一款名为“多玩 LOL 盒子”的辅助类工具。“这个软件提供了一些方便游戏的功能,很多玩《英雄联盟》的玩家都会用的。”宫先生称,自己的账号被封停后曾试图向腾讯方面咨询是否因使用“多玩 LOL 盒子”软件导致,但也未得到对方明确答复。“就算封号也得给个说法吧?”宫先生对此很难理解。
记者调查维权群有千人
记者调查发现,网上已有许多玩家自行组织起了维权群,目前已有上千人。相当一部分玩家自称并未违反运营方规定,就无故被封停账号。其中一个维权群的组织者刘先生告诉记者,目前已经向相关行政部门进行了投诉,但还未得到回复。
记者在《英雄联盟》游戏网站看到一则《关于打击消极行为、破坏游戏公平或恶意营销的公告》,在游戏里做出消极行为、破坏游戏公平以及恶意营销的玩家将会受到惩罚。其中特别提及招致处罚的行为并不仅限于使用非法第三方插件、消极竞技行为等。
连线客服暂未得到回复
就此,记者拨打腾讯游戏客服热线,但语音提示记者只能通过网站联系客服人员,随后记者通过 QQ 留言,在线客服表示会在 24 小时内回复。记者 3 月 31 日下午 3 时许联系的在线客服,昨晚发稿时已过 24 小时,仍未收到回复。
北京百瑞律师事务所李晓震律师表示,无论是从《合同法》还是《消法》来讲,玩家和腾讯公司之间形成一种合同关系,任何一方均无权“惩罚”对方。“如果确实出现玩家违约,运营商应当提前尽到告知义务,通知玩家可能存在的违约风险,否则将损害玩家知情权。”李晓震建议,如果玩家的确没有违反相关规定,可通过发送律师函方式要求运营商解封账号。一旦确定属于误封,玩家还可主张运营商赔偿封停期间造成的损失。
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