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Author Topic: blockchain lost password  (Read 1274 times)
peet310 (OP)
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April 11, 2015, 06:25:06 AM
 #1

Hello,

I have a big problem. I cant access my blockchain account with 50 btc.

Here the situation
I have no backup file
I have access to the email and 2 factor auth sms is on, I have access to this also.

I have 1 list with around 150 passwords, I have treid no 8 but no result.

every time I need to wait 4 hours because they blocked the wallet.

What are my options. I hope anyone can help me.

I have try to download a backup wallet with python 2.7 windows but I get a syntax error.


little reward btc for the guy that can help me.
yeponlyone
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April 11, 2015, 06:54:23 AM
Last edit: April 14, 2015, 09:43:53 AM by yeponlyone
 #2

Do you have the memoric password? As far as i could rmb, they don't store passwords on their server, only encrypted ones. You could try to contact the helpdesk to try to recover it though. No guarantees however.
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April 11, 2015, 06:55:09 AM
 #3

Have you saved mnemonic passphrase? If yes, see https://blockchain.info/wallet/forgot-password.

Unfortunately, I don't think you can do much about this.

We Don't Help With

• General Bitcoin Questions - Please refer to the FAQs
Forgotten Passwords
• Transaction has not arrived at the destination
• Where to sell or buy bitcoins
• Problems with 3rd party services
• Slow / Unconfirmed transactions
• Other Bitcoin Transaction Questions
• Bug Reports - Please open an Issue on github
 
We Do Help With
The support desk only helps with the following issues.

• Forgotten Wallet Details
• Two Factor Authentication Reset Requests
• Problems with shared send

P.S. As you have access yo your email and 2FA, there is a chance for recovering your wallet by contacting support.

notlist3d
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April 11, 2015, 07:04:28 AM
 #4

P.S. As you have access yo your email and 2FA, there is a chance for recovering your wallet by contacting support.

Get with support as suggested. I think with showing you have 2FA still it will help your cause. 

Can I ask why do you have just a list of 150 passwords?  You really need to invest into some password management.
peet310 (OP)
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April 11, 2015, 07:16:55 AM
 #5

Thanks everyone

I have save the mnemonic passphrase in my other home. I try this today. Does anyone know if I get direct a new link if I try https://blockchain.info/wallet/forgot-password or how long it takes. I have heard they support is very slow.


@notlist3d
yes is a big list I know, but this are all the password I can remember that I have use the last years. Now I use kaspersky password manager but no for blockchain Sad
Amph
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April 11, 2015, 07:48:04 AM
 #6

the only thing you can do besides contacting support, is trying all the password every 4 hours, if the correct one is among those you will find it at the end

are you sure that at least the pass that you are searching is between those 150?
yeponlyone
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April 11, 2015, 03:44:56 PM
Last edit: April 14, 2015, 09:46:13 AM by yeponlyone
 #7

Thanks everyone

I have save the mnemonic passphrase in my other home. I try this today. Does anyone know if I get direct a new link if I try https://blockchain.info/wallet/forgot-password or how long it takes. I have heard they support is very slow.


@notlist3d
yes is a big list I know, but this are all the password I can remember that I have use the last years. Now I use kaspersky password manager but no for blockchain Sad
I don't think your wallet identifier will change since it basically just shows you the password by decrypting(?) from their database. It would be pretty fast since it wouldn't require support to respond to you.
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April 11, 2015, 06:25:28 PM
 #8

Hello,

I have a big problem. I cant access my blockchain account with 50 btc.

Here the situation
I have no backup file
I have access to the email and 2 factor auth sms is on, I have access to this also.

I have 1 list with around 150 passwords, I have treid no 8 but no result.

every time I need to wait 4 hours because they blocked the wallet.

What are my options. I hope anyone can help me.

I have try to download a backup wallet with python 2.7 windows but I get a syntax error.


little reward btc for the guy that can help me.

What is this list with 150 passwords? Are you sure one of them is the one? If yes, just keep trying, in 2 months u ll guess the right one. In the meantime, contact their support and explain the situation, they should be able to help out.

For security, your account has been locked. Email acctcomp15@theymos.e4ward.com
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April 12, 2015, 03:24:56 AM
Last edit: April 12, 2015, 04:02:04 AM by Quickseller
 #9

A few questions:
-Do you have an email address associated with the wallet? (it looks like you probably do)
-Has your email ever received an old backup of your wallet that used the same password? (even if all the addresses in that backup are empty)
-Do you have any access restrictions set to your wallet (e.g. will they only allow access via certain IP addresses/ranges)
-Does blockchain send a 2fa code every time you attempt to access the wallet or only when you successfully enter the correct password?

Edit: do you have a second password and if so do you know what it is?

Also, @MZ- blockchain.info support absolutely doses not have access to the password to the wallet. The only thing they can possibly do is disable certain non-encryption precautions like 2fa.
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April 12, 2015, 05:49:20 AM
 #10

They only thing you can do is to contact the helpdesk in this case.
Maybe they can do something as you still have 2FA details / access.

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April 12, 2015, 07:56:53 AM
 #11

Hi,

PM'd.

There is nothing to worry since you have access to your Mnemonic Phrase.

Simply enter it into the field here: https://blockchain.info/wallet/forgot-password and hit Enter.

You will get both the identifier and the password instantly.

Done. Smiley

P.S. Support will most likely won't be able to do anything, even if you prove to have ownership of the account.


Edit2:


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