In 2014 my company made over 400k trades at Cryptsy, for a trading volume of over 18000 BTC.
Due to limitations in the cryptsy API, we are unable to directly and accurately download all of our trade records.
Since late November, I've been pestering support to get a CSV download of our full trade history. Months went by, multiple tickets too, and they have been unable to deliver me this simple request. Every other exchange we've traded on has been able to deliver this to us. Even Ferdous over at Mintpal went out of his way to get us our 2014 records after the exchange had been shut down for many months!
We need this data for our business taxes.
I've tried support but at this point they just ignore me and close my ticket. I've tried their history reports CSV tool, it doesn't work (the requests are forever "not ready"). I've even emailed Bigvern directly (no response). You would think this company would want to support big traders like me, but apparently, they don't care or their level 2 support system is completely broken.
At this point I feel I've exhausted all options but publicly lambasting them.
This might explain why Josh Garza chose Cryptsy to be the main trading platfrom for his scam Paycoin. Sure convenient not being able to find those pesky records of trades for scammers. For you, of course, it sucks.
