Thought we should update some info about Cryptsy. I have been here for a while and have a nice 14 day trading volume there so dont think I am some 14 day 0.035 BTC volume trader there.
Their bottlecaps wallet, they are doing something weird with this wallet, you process a transaction to send 10,000 CAPS to your wallet and you get only 5,000, thus having to send another transaction. But if you process a transaction for the remaining 5000 CAPS you will only get 1200 to 2500. So once all the coins finally get to your wallet you have to recombine the block costing you more in transaction fees. Why is this crappy, well you now have paid 5 transaction fees for the 1 withdraw you originally processed. How has cryptsy accepted responsibility for this?
Thank you for contacting Cryptsy.
I apologize for having this issue. The remaining amount was returned to your account.
I do apologize the reason the withdrawal is being chopped is due to a large build up of inputs from all the transactions
in the wallet which become to large to fit into the block chain so it chops the withdrawal to a size where it will fit into the block chain.
I have alerted our wallet specialist who will merge inputs to help larger withdrawals process.
Thank you for your patience as he works on merging inputs.
EDIT: I just researched the most recent transaction that was split in half,
Inputs and Outputs
Total Input (7) 0.000000 CAP
Total Output (2) 5,113.957771 CAP
You will notice the date on that response? well guess what it is happening again today and yesterday and it happened 2 days ago as well. It seems they keep making the same mistake over and over again, and it is costing their customers in fees. Just so you know 3 transaction fees are not so expensive, but myself had a day when i was trying to move a substantial amount of Bottlecaps and it cost me over 52 transaction fees to get the job done.
I have to wonder if they are actually staking on their bottlecaps wallets because the excuse they have given (blaming the blockchain is a common occurrence for Cryptsy) their excuse just does not make sense to me.
Next situation, we have had times where their hot wallets are not monitored good enough and it takes 12 to 24 hours to process a withdraw. We missed 3 stakes on 1.6BTC worth of Netcoins because their hotwallets were empty. How did cryptsy accept responsibility, they claimed their hot wallet was not full and their cold wallet was not synced in because it is offline and not updated until it is needed to be opened and the coins can be sent to the hot wallets. Awesome I accepted that excuse however just 5 days later the same exact thing happened again costing us another 3 stakes on a withdraw, and it took longer to get my coins. Now explain how just 5 days ago they synced the cold wallet and this time it took longer to get the coins from the cold wallets to the hot wallets.
Another case of the same mistake happening over and over.
I have a Starcoin deposit that has hit their wallets the ticket is over 4 months old and also they already have the coins but they will not give my account the credit for it. its on the blockchain, its in their wallet I gave them the proof and nothing is happening on their end.
The bottom line about cryptsy, is over time they are going to cost you money on top of the trading fees you pay them. You are just another support ticket to them and it does not matter what your problem is the blockchain is always to blame. They do not accept responsibility for thier human errors. There certainly seems to be some fishy things happening on the backend in these wallets, and being straight forward with you and just telling the truth is not something they are willing to do.
For low volume altcoin traders trade with caution, imagine if all you had in your portfolio was Starcoins look where my deposit is, been stuck for 4 months. If this would be a new user whose complete BTC was invested in those starcoins he would be out of commission for 4 months now waiting for cryptsy to credit his account so he can get paid. So be careful if you are a small time altcoin trader, you can get stuck with no way to get your coins if its on the wrong market at the wrong time. And they will just ignore your tickets.
The biggest problem with cryptsy they do not accept responsibility for their human error mistakes or neglect and because of this they have no ambition to make sure the mistakes do not keep happening over and over, so what we have is the same problems happening over and over and over, and the total lack of accepting responsibility for thier actions.
