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Author Topic: Got scammed by Betcoin.Ag (Fixed withdraw take close to 40 hous)  (Read 837 times)
seoincorporation (OP)
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July 28, 2015, 01:55:20 PM
Last edit: July 28, 2015, 05:07:58 PM by seoincorporation
 #1

I has been waiting 36 hours my withdraw, i join to the site, contact support and they told me i have to wait 48 hours more, then they cancel the withdraw and i have to wait don't know how long... I don't know why they are holding my 0.03 btc withdraw  Undecided and when i try to get support i got this:

Chat log:

Quote
tornado
hi support, i need some help

Betcoin Robert  joined the chat

Betcoin Robert
Hello

How can I help you ?
tornado
I'm thinking about start an scam accusation on bitcointalk forum since you dont want to send me my withdraw

i has be waiting patience more than 35 hours

but not more... you are scamming me holding my founds


Betcoin Robert
Nobody is scamming you

your funds will be transfered to you

but with a delay
tornado
you tolde me that yesterday, and i still waiting... ho much day or weeks it will take?


Betcoin Robert
I hope in the next 48 hours

it will be apporved
tornado
I jus't read a lot of scam acusations against this site on the forum... too bad i dont read it before.

But no problem, keep my money if you want, i already think that about lost money...

if you want to scam me you are the how and have the power to do it Wink

only one last thing, can you confirm this is the site user on the forum? https://bitcointalk.org/index.php?action=trust;u=202115


Betcoin Robert
I am not able to view this

but everybody can write whatever he wants in forums

and this is completely fine with us

we do not steal from our players

we just have some issues

which caused a delay

of the withdrawals

but this will be fixed soon
tornado
you only steal players on your site Wink


Betcoin Robert
and all the pending withdrawals will be released
tornado
in 48 hours, cmon why make the users wait 1 week for the withdraw? that's nonsense


Betcoin Robert
if you want I can cancel your withdraw
tornado
did i owe you something?

any way i got scammed, cancel the withdraw is the same for me, at last i will never get the btc

is my first withdraw from your site

too bad it turns in to a scam

is the first time i see a casino holding users money that way


Betcoin Robert
Tell me your user name

and the amount of the withdrawal
tornado
tornado  and the withdraw was 29 chips (because your system was not able to withdraw the 30 chips)...


Betcoin Robert
ok

give me a moment

You will find the credits in your account balance now
tornado
you cancel the withdraw?


Betcoin Robert
yes
tornado
why?


Betcoin Robert
you want me to do it
tornado
never... wtf

i want the btc in my wallet.... and i will need to wait another 72 hours

really?


Betcoin Robert
tornado

3:31 PM



any way i got scammed, cancel the withdraw is the same for me

and i cancelled it for you

money are now

in your account and you can play with them
tornado
"any way i got scammed, cancel the withdraw is the same for me, at last i will never get the btc
"


Betcoin Robert
they are not stollen from you
tornado
AT LAST I WILL NEVER GET THE BTC...


Betcoin Robert
YOU GET THEM NOW

THEY ARE IN YOUR ACCOUNT BALANCE
tornado
the site have it, not me


Betcoin Robert
ok
tornado
how can i withdraw my money?


Betcoin Robert
submit a withdrawal request again
tornado
i try that way and don't work for me... i wait more than 30 hours for nothing...

that is why i ask again...


Betcoin Robert
I already explained to you
tornado
how can i withdraw my money


Betcoin Robert
the reason for that delay
tornado
if i submit a withdraw request, how much it will take?

how many time?


Betcoin Robert
up to 24h
tornado
i wait 30 hours and then you tell me i have to wait 48... but now is again 24, lol

you cancel my withdraw only because you want


Betcoin Robert
I asked you

you told me it is the same

and that you wont get your money

so I cancelled them so you  can play with them
tornado
and that you wont get your money... what make you think that?

in what moment i told you that?

you want to scam me... that is a fact now for me


Betcoin Robert
I will not copy again

what you have wrote above

you have the right to believe in what you want man
tornado
i only want to withdraw the btc


Betcoin Robert
make a withdrawal request
tornado
but you make it imposible, then play with the word to cancel the withdraw, how fair was that?


Betcoin Robert
then I will check it

and my managers will approve it at least tomorrow
tornado
you have the worst support ever... you don't fix my problem, you delay it

Betcoin Robert left the chat


Relevant points:

1.- They have no reason to hold 3 days the money, if you want to hold users money, then pay them intesrest; Money + Time = Interest.


2.- They cancel my withdraw and i never request that.


3.- The support hang me on the chat.


Really bad support and holding founds for no reason... what a great site.  Grin

And i want to be clear, this is not about money i'm holding a nice amount of btc now and that 0.03 don't make much difference.

This is about a site who think they can fuck his customers and they will keep the silence.

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Quickseller
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July 28, 2015, 02:38:21 PM
 #2

When did you originally request the withdrawal? What was the reason they gave you for the delay in allowing you to withdraw? I am surprised they would delay such a small withdrawal amount.
seoincorporation (OP)
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July 28, 2015, 03:13:00 PM
 #3

When did you originally request the withdrawal? What was the reason they gave you for the delay in allowing you to withdraw? I am surprised they would delay such a small withdrawal amount.

Hi Quickseller  Smiley

Now is Tuesday 10am for me, the withdraw was requested the sunday at 6pm, i contact support 3 times to ask for the withdraw, but this one was the last. I'm surprised too about the delay with small amount... what happen with users who want to withdraw 10 btc or more?

I want them fix this and i will remove the negative trust, but at last they will keep holding users withdraws the time they wish and that's not cool at all  Sad hope they have better support here than the support on betcoin.ag.

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July 28, 2015, 04:22:51 PM
 #4

How much is the amount in BTC (not in chips)?

Just submit a withdrawal (all over again) and wait a couple of days (upto 7 days)..
And don't play there again since I think the amount is too small to justify any delay.
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July 28, 2015, 04:51:20 PM
 #5

I play in betcoin.ag before, but withdrawal takes for ages. And it looks like there are many bots playing.

Just play in vietbet.eu instead. They have nice support and withdrawals takes maximum 48 hours. Mostly within 8 hours.
seoincorporation (OP)
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July 28, 2015, 05:03:37 PM
 #6

I just got the payment  Smiley is sad to know i have to push this way to get it. I will remove the negative trust, and edit the the thread title.

To bad that i have to push this way to get the right support... i will keep the thread open, i want to know what people think about betcoin holding the withdraws that long.

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