Bitcoin Forum
May 25, 2024, 04:59:16 AM
Welcome,
Guest
. Please
login
or
register
.
News
: Latest Bitcoin Core release:
27.0
[
Torrent
]
Home
Help
Search
Login
Register
More
Bitcoin Forum
>
Local
>
中文 (Chinese)
>
离题万里
>
手机流量一夜“偷走”500元:中国移动退钱
Pages: [
1
]
« previous topic
next topic »
Print
Author
Topic: 手机流量一夜“偷走”500元:中国移动退钱 (Read 1130 times)
zcxvbs
(OP)
Hero Member
Offline
Activity: 630
Merit: 500
手机流量一夜“偷走”500元:中国移动退钱
November 10, 2015, 12:14:54 PM
#1
正在网友热议“韩雪流量清零”之际,广州市民乔女士5日就遭遇了流量“偷跑”之事。一夜之间,她的手机“偷跑”流量费达500元。
一觉醒来流量费达500元
4日晚,乔女士说她像往常一样关闭了手机的WiFi和移动数据后上床睡觉,次日早晨7点半,乔女士起床拿起手机后看到了令她震惊的一幕。她的手机在凌晨4时46分到4时51分之间,连续收到近十条短信,通知其“套餐剩余流量不足50M”“不足10M”以及“套餐外流量费已达100元”“已达210元”……直到“已达500元”。
乔女士通过中国移动网上营业厅查询了流量实时记录表,记者看到该表显示,在5日凌晨4时38分至43分之间,总共消费流量8GB多,其中,凌晨4时38分00秒、01秒、02秒的统计流量分别为189MB、7096MB和279MB,而这3次消耗流量的时长分别为16秒、7分21秒和17秒。
乔女士对于这样的流量记录表一头雾水,“为什么会在连续3秒内有高额流量统计,而且总时长似乎也对不上,会不会有重复计费?”
另外,乔女士称自己使用的是中国移动每月500MB的4G套餐,根据她手机自带的数据监测软件,其流量从上月25日(月结日)至4日共消耗了26MB,也就是说,她本月还有约470MB的套餐内流量也在5日凌晨“偷跑”。
5日上午,乔女士致电10086移动客服,客服人员向乔女士解释“流量属于正常扣取,不存在重复收费的情况。”不过,客服人员表示,所扣的500元话费会以“特殊处理”的形式退回。而对于原套餐内剩余的流量,客服人员则称“退还要求会被记录,待申报处理”。当日下午3时,乔女士收到了500元的话费。
中国移动称不会偷取客户流量
就乔女士的情况,记者致电中国移动广东公司,其综合部刘经理6日向记者回应称,经过公司核查,他们看到乔女士的号码在5日凌晨4:38,向位于浙江杭某服务器自动发送了需求指令,该服务器随即向客户推送大量无意义的信息数据,产生高额流量。“我们认为,这种异常的现象很可能是由手机内的病毒所导致。期间,广东移动及时向客户发送了54条流量提醒短信,但因事发凌晨,客户未能察觉。最终,根据公司‘双封顶’保障机制,流量费在达500元时,数据传输被自动停止。”刘经理说。
对于乔女士不解的流量实时记录表,刘经理称记录表本身没有问题,其中,计费时间点是指某个进程消耗流量的开始时间,时长则指该进程使用流量的总时间。“智能手机可以同时打开若干进程,而非重复计费。”刘经理说。
10月1日起,国内三大运营商开始推行当月剩余流量不清零。方案实施后,不少网友吐槽“流量分分钟用光”“流量跑速似火箭”。11月1日,演员韩雪发微博,质疑更改手机资费套餐后,上月剩余流量被清零。一时间引来诸多网友“共鸣”,“韩雪流量清零”也成为微博热门话题。
对于近日来网友热议的流量“偷跑”,刘经理表示,移动公司没有必要,也不会偷取客户流量,而流量出现异常的情况原因很多,其中最主要的是病毒。“下载软件,扫描二维码等都可能感染手机病毒,建议客户养成及时更新手机病毒库并进行查杀的习惯。”刘经理说。
Wei H
Legendary
Offline
Activity: 1192
Merit: 1001
Chinese translator
Re: 手机流量一夜“偷走”500元:中国移动退钱
November 10, 2015, 02:48:25 PM
#2
肯定是做贼心虚了?
Pages: [
1
]
Print
Bitcoin Forum
>
Local
>
中文 (Chinese)
>
离题万里
>
手机流量一夜“偷走”500元:中国移动退钱
« previous topic
next topic »
Jump to:
Please select a destination:
-----------------------------
Bitcoin
-----------------------------
=> Bitcoin Discussion
===> Legal
===> Press
===> Meetups
===> Important Announcements
=> Development & Technical Discussion
===> Wallet software
=====> Electrum
=====> Bitcoin Wallet for Android
=====> BitcoinJ
=====> Armory
=====> Mycelium
=====> Hardware wallets
=> Mining
===> Mining support
===> Pools
===> Mining software (miners)
===> Hardware
=====> Group buys
===> Mining speculation
=> Bitcoin Technical Support
=> Project Development
-----------------------------
Economy
-----------------------------
=> Economics
===> Speculation
=> Marketplace
===> Goods
=====> Computer hardware
=====> Digital goods
=======> Invites & Accounts
=====> Collectibles
===> Services
===> Currency exchange
===> Gambling
=====> Games and rounds
=====> Investor-based games
=====> Gambling discussion
===> Lending
=====> Long-term offers
===> Securities
===> Auctions
===> Service Announcements
=====> Micro Earnings
===> Service Discussion
=====> Web Wallets
=====> Exchanges
=> Trading Discussion
===> Scam Accusations
===> Reputation
-----------------------------
Other
-----------------------------
=> Meta
===> New forum software
===> Bitcoin Wiki
=> Politics & Society
=> Beginners & Help
=> Off-topic
=> Serious discussion
===> Ivory Tower
=> Archival
===> Корзина
===> CPU/GPU Bitcoin mining hardware
===> Chinese students
===> Obsolete (buying)
===> Obsolete (selling)
===> MultiBit
-----------------------------
Alternate cryptocurrencies
-----------------------------
=> Altcoin Discussion
=> Announcements (Altcoins)
===> Tokens (Altcoins)
=> Mining (Altcoins)
===> Pools (Altcoins)
=> Marketplace (Altcoins)
===> Service Announcements (Altcoins)
===> Service Discussion (Altcoins)
===> Bounties (Altcoins)
=> Speculation (Altcoins)
-----------------------------
Local
-----------------------------
=> العربية (Arabic)
===> العملات البديلة (Altcoins)
=====> النقاشات
===> إستفسارات و أسئلة المبتدئين
===> التعدين
===> النقاشات الأخرى
===> منصات التبادل
=> Bahasa Indonesia (Indonesian)
===> Marketplace (Bahasa Indonesia)
===> Mining (Bahasa Indonesia)
===> Altcoins (Bahasa Indonesia)
===> Trading dan Spekulasi
===> Ekonomi, Politik, dan Budaya
===> Topik Lainnya
=> Español (Spanish)
===> Mercado y Economía
=====> Servicios
=====> Trading y especulación
===> Hardware y Minería
===> Esquina Libre
===> Mercadillo
=====> Mexico
=====> Argentina
=====> España
=====> Centroamerica y Caribe
===> Primeros pasos y ayuda
===> Altcoins (criptomonedas alternativas)
=====> Minería de altcoins
=====> Servicios
=====> Tokens (Español)
=> 中文 (Chinese)
===> 跳蚤市场
===> 山寨币
===> 媒体
===> 挖矿
===> 离题万里
=> Hrvatski (Croatian)
===> Trgovina
===> Altcoins (Hrvatski)
=====> Announcements (Hrvatski)
===> Off-topic (Hrvatski)
=> Deutsch (German)
===> Anfänger und Hilfe
===> Mining (Deutsch)
===> Trading und Spekulation
===> Projektentwicklung
===> Off-Topic (Deutsch)
===> Treffen
===> Presse
===> Altcoins (Deutsch)
=====> Announcements (Deutsch)
===> Marktplatz
=====> Auktionen
=====> Suche
=====> Biete
=> Ελληνικά (Greek)
===> Αγορά
===> Mining Discussion (Ελληνικά)
===> Altcoins (Ελληνικά)
=====> Altcoin Announcements (Ελληνικά)
=====> Altcoin Mining (Ελληνικά)
=> עברית (Hebrew)
=> Français
===> Actualité et News
===> Débutants
===> Discussions générales et utilisation du Bitcoin
===> Mining et Hardware
===> Économie et spéculation
===> Place de marché
=====> Échanges
=====> Produits et services
=====> Petites annonces
===> Le Bitcoin et la loi
===> Wiki, documentation et traduction
===> Développement et technique
===> Vos sites et projets
===> Hors-sujet
===> Altcoins (Français)
=====> Annonces
=> India
===> Mining (India)
===> Marketplace (India)
===> Regional Languages (India)
===> Press & News from India
===> Alt Coins (India)
===> Buyer/ Seller Reputations (India)
===> Off-Topic (India)
=> Italiano (Italian)
===> Guide (Italiano)
===> Progetti
===> Discussioni avanzate e sviluppo
===> Trading, analisi e speculazione
===> Mercato
=====> Mercato valute
=====> Beni
=====> Servizi
=====> Esercizi commerciali
=====> Hardware/Mining (Italiano)
=====> Gambling (Italiano)
===> Accuse scam/truffe
===> Mining (Italiano)
===> Alt-Currencies (Italiano)
=====> Annunci
===> Raduni/Meeting (Italiano)
===> Crittografia e decentralizzazione
===> Off-Topic (Italiano)
=> 日本語 (Japanese)
===> アルトコイン
=> Nederlands (Dutch)
===> Markt
===> Gokken/lotterijen
===> Mining (Nederlands)
===> Beurzen
===> Alt Coins (Nederlands)
===> Off-topic (Nederlands)
===> Meetings (Nederlands)
=> Nigeria (Naija)
===> Politics and society (Naija)
===> Off-topic (Naija)
=> 한국어 (Korean)
===> 대체코인 Alt Coins (한국어)
=> Pilipinas
===> Altcoins (Pilipinas)
=====> Altcoin Announcements (Pilipinas)
===> Pamilihan
===> Others (Pilipinas)
=> Polski
===> Tablica ogłoszeń
===> Alternatywne kryptowaluty
=====> Nowe kryptowaluty i tokeny
=====> Tablica ogłoszeń (altcoiny)
=> Português (Portuguese)
===> Primeiros Passos (Iniciantes)
===> Economia & Mercado
===> Mineração em Geral
===> Desenvolvimento & Discussões Técnicas
===> Criptomoedas Alternativas
===> Brasil
===> Portugal
=> Русский (Russian)
===> Новички
===> Бизнес
=====> Барахолка
=====> Обменники
===> Идеи
===> Кодеры
===> Майнеры
===> Политика
===> Трейдеры
===> Альтернативные криптовалюты
=====> Токены
=====> Бayнти и aиpдpoпы
===> Хайпы
===> Работа
===> Разное
===> Oбcyждeниe Bitcoin
=====> Новости
=====> Юристы
=> Română (Romanian)
===> Anunturi importante
===> Offtopic
===> Market
=====> Discutii Servicii
===> Minerit
===> Tutoriale
===> Bine ai venit!
===> Presa
===> Altcoins (Monede Alternative)
=====> Anunturi Monede Alternative
=> Skandinavisk
=> Türkçe (Turkish)
===> Bitcoin Haberleri
===> Pazar Alanı
===> Madencilik
===> Ekonomi
===> Servisler
=====> Fonlar
===> Proje Geliştirme
===> Alternatif Kripto-Paralar
=====> Madencilik (Alternatif Kripto-Paralar)
=====> Duyurular (Alternatif Kripto-Paralar)
===> Konu Dışı
===> Yeni Başlayanlar & Yardım
===> Buluşmalar
=> Other languages/locations
Loading...