MT. GOX VERIFICATION Problems

[RTQ1154]

So, I have been using mt. gox for six months, When I started I had a friend set up my account and I submitted documents to get verified, They are reviewing these documents now, but I just realized that that he just put jibberish in for my name like an asshole, so name he put in for my account is not the one on the documents I submitted, I currently have coins stuck in my account I can not withdraw. Has anyone else had this problem and What can I do about it, I contacted support but They have not gotten back to me and it has been 24 Hours.
Any advice?

[Mt.Gox_Support_Natalie]

Hello,

My name is Natalie from Support.  For verification-related queries, please kindly contact our AML team directly at aml@mtgox.com and they should be able to assist you.  If they do not get back to you within 5 business days, please contact us at the Support and we will try to coordinate this with them.

[samson]

Hello,

My name is Natalie from Support.  For verification-related queries, please kindly contact our AML team directly at aml@mtgox.com and they should be able to assist you.  If they do not get back to you within 5 business days, please contact us at the Support and we will try to coordinate this with them.

LOL, 5 business days for each reply.

If you have to email back and forth a couple of times you could be talking about months of waiting.

[Kupsi]

Hello,

My name is Natalie from Support.  For verification-related queries, please kindly contact our AML team directly at aml@mtgox.com and they should be able to assist you.  If they do not get back to you within 5 business days, please contact us at the Support and we will try to coordinate this with them.

LOL, 5 business days for each reply.

If you have to email back and forth a couple of times you could be talking about months of waiting.

Where did she say that?