Issues with coinapult, missing bitcoins [Resolved]

[hammerschtick]

Hi,

So the other day I did a BitInstant bitcoin-to-email transaction for ~12BTC. I had no problems with BitInstant, or any of the payment services. When I went to retrieve my payload, it displayed the proper BTC, I typed in my email (the same one that I initially had the coins sent to) as well as the pin. Once I clicked send, it brought me to the main page for sending coins with "Funds sent" displayed

3 days later I have yet to get that email and I'm left with no coins, no support from Coinapult, and a good deal less money in my bank.

Today I clicked the old retrieval link (which now says that I have 0BTC), typed in the same address and old pin as a test. The same "Funds sent" page displayed and I received my 0 BTC shortly afterwards.

Anyone else find this curious/suspicious that it worked when I sent nothing, but hasn't when I sent something?

Needless to say, I'm frustrated and lost. Any help is appreciated.

[Coinabul]

How did you try to contact them?

[hammerschtick]

How did you try to contact them?

On the contact form on the site. I'll try again but I have read many reports that they don't respond elsewhere in the forums, so I'm not expecting them to.

[hammerschtick]

The excellent support at BitIsntant helped take care of everything.
It appears that the issue was in fact that I sent it to the same address I was sending from (For the record, Coinapult did say any email address, but I'll let it slide since I have my coins now )