Hi,
is it just me or did they deny deposit bonuses to anyone else ?
I've made a deposit of 0.1 BTC to their website yesterday and when I asked for a deposit bonus, they said that I've been using multiple accounts from my IP address(which I'm pretty sure I wasn't). Even if I was, I didn't understand how'd that make a difference since this is my first deposit and bonus request.
They said I need to confirm the account I'd be using to get any bonuses in the future. I said I'd be using the only account that I ever had with your site and made another deposit asking them for a bonus.
Now they say that I should have waited for their confirmation on the account before making a deposit and that I'm not eligible for a bonus again since I didn't wait for their confirmation. As funny as their replies sound, its annoying as well. I wouldn't have asked for a bonus in the first place if you hadn't promoted it.
What is the message that you are conveying with these false promotions ? You wanted my feedback on your services ? here it is. You are unreliable and you lost a customer.
**EDIT**
They've now issued a 50% deposit bonus for my second deposit. Not sure if they did after viewing this thread but still, if you want to gain trust of your users, you shouldn't really make them beg for what you promised in the first place.
It is not begging when you are using one gambling site then with the same ip address you should not open multiple account as this is against the terms and condition, and when they told you that they will reply you then i think you should have waited the confirmation. And it is normal when ever a deposit bonus is their their will be always users who dont understand properly and try to abuse the bonus and when caught red handed they start to cry.
So at last you got 50% deposit bonus that is more then enough i think so now.
