WARNING - www.NAMECHEAP.com Services NOT working & NO REFUND

[FloydMayweather]

Went to register 3 domains with them because they allowed me to pay with BTC. You must "fund" your namecheap.com account first if you want to use BTC then you can order anything with the funds already in your account. After funding my account with $59 (enough to register 3 domains for 2 years) I put the order through and the order was denied several times. I opened a live chat with support only to find out that their Order processing it NOT working and they DO NOT know when it will be back up. I proceeded to ask for a refund of the BTC I used to fund my account with thinking I would be able to register these domains with them. Come to find out BTC is NON-REFUNDABLE and I am sh*t out of luck when it comes to getting my money back.They said they would process my order eventually if I wanted to. Namecheap.com will keep the $59 as I have already registered the domains elsewhere.

If you plan on using BTC to pay for Namecheap.com services I suggest you open support chat and ask if their SERVICES are properly working before you deposit as you won't get any money back if you ask.

Highly deceitful business practices when their services don't work and no refunds are offered.

[Sharma]

Went to register 3 domains with them because they allowed me to pay with BTC. You must "fund" your namecheap.com account first if you want to use BTC then you can order anything with the funds already in your account. After funding my account with $59 (enough to register 3 domains for 2 years) I put the order through and the order was denied several times. I opened a live chat with support only to find out that their Order processing it NOT working and they DO NOT know when it will be back up. I proceeded to ask for a refund of the BTC I used to fund my account with thinking I would be able to register these domains with them. Come to find out BTC is NON-REFUNDABLE and I am sh*t out of luck when it comes to getting my money back.They said they would process my order eventually if I wanted to. Namecheap.com will keep the $59 as I have already registered the domains elsewhere.

If you plan on using BTC to pay for Namecheap.com services I suggest you open support chat and ask if their SERVICES are properly working before you deposit as you won't get any money back if you ask.

Highly deceitful business practices when their services don't work and no refunds are offered.

Thanks for your report. It would be nice if you followed the correct spam report format, and added transaction id's and screenshots.
That way it would be proven for everybody, and you would do the community a big favour.

SPAM report format => https://bitcointalk.org/index.php?topic=260073.0

[Gleb Gamow]

Allow me to weigh in with perhaps some good news. I, too, registered several domains via NameCheap using bitcoins and encountered a very similar issue. Whatever issue they had at the time was rectified in about 48 hours, with the domains I registered automatically going through. I honestly don't see how your issue would take more than a week, but please keep us abreast of this, including if the end result is positive like it was for me, currently rating their support pretty good, just a tad below Godaddy or HostGator, the latter being the best of the three if forced to honestly rate them accordingly.

[OmegaStarScream]

I consider Namecheap.com one of those companies that you can't open scam accusation against them , just like GoDaddy they have a very good reputation.
I used them more than once to buy domains,SSL certificate etc.. and never had any issues . I don't mean to be rude but I guess it's your own fault for not reading the money back policy in the first place .

https://www.namecheap.com/support/knowledgebase/article.aspx/134/22/what-is-your-moneyback-policy

NOTE: Purchases made with credit cards or PayPal can be refunded to the source of payment. Payments made with Namecheap funds (in case the money came from Bitcoin or Dwolla) can be refunded to the Namecheap account balance only.

[james.lent]

They have a no refund policy for bitcoins but rest assured they will definitely deliver the domains mate. Been with namecheap for a very long time and to me, their services has always been top notch.                                     

[vodaljepa]

I have never had any issues with them, top notch company, I host all my domains with them

[mindrust]

No refund policy is not bad since you usually don't get refund with domain purchases.

On the other hand if you haven't bought anything and added funds to your account and CAN'T purchase anything because of their shitty servers,,, than you are right. Shame on them. They should send your money back.

I was thinking to buy a few domains from them nowadays, now i see i need to investigate them more seriously.

[Gleb Gamow]

No refund policy is not bad since you usually don't get refund with domain purchases.

On the other hand if you haven't bought anything and added funds to your account and CAN'T purchase anything because of their shitty servers,,, than you are right. Shame on them. They should send your money back.

I was thinking to buy a few domains from them nowadays, now i see i need to investigate them more seriously.

A few years ago, Godaddy quickly credited my CC after I informed them that I mistyped a letter in my chosen domain name showing them I immediately registered the desired name of choice. Taxing my memory, I recall a three-day refund window, not sure if that applies today.

[Felimon]

Don't use namecheap they are expensive. And also don't use godaddy their renewal is a scam. Use internet.bs or namesilo.com instead very cheap and have nice support.

[xetsr]

It's the promotion they're running that's causing all this. Certain groups are most likely bulk registering hundreds if not thousands of .xyz domains at a time for email and spam promotions using bots.

Don't use namecheap they are expensive. And also don't use godaddy their renewal is a scam. Use internet.bs or namesilo.com instead very cheap and have nice support.

Namecheap is not that expensive plus you get free whois guard that many people use for legit reasons. Godaddy is great when using coupons and transferring them before renewal date.

[freedoge.co]

namecheap is the best in support. I had same issue my order couldn't be processed once and other time i had issue with shared hosting (needed only to switch off php mod_secure) what i did in both causes i didn't open the ticket but solved the issues over chat! Big thanks and respect to namecheap support.

[Whistle]

I would say its a bit strong to call a company out on 'SCAM" when there was one problem and you didn't read the refund policy correctly.  I've only got praise for Namecheap and have only found them to be extremely good.    People use the word SCAM far too loosely.

[FloydMayweather]

Went with Site5, no issues whatsoever.

The way namecheap handled my situation was wrong.

[Ardenyham]

We should be thankful to those big companies who started accepting bitcoin, they are supporting bitcoin in very good way and helping almost every bitcoin webmaster, Namecheap is the world's number 2 domain provider service after Godaddy,. and one of the most trusted and reliable domain provider too.
Opening accusation against such companies and creating misunderstand without reading their policy and terms is not so cool mate..

If a big company support us and our currency(bitcoin), then we also have to support it.
Regarding your problem I believe that the costumer support will assist you and you'll get your domains for sure..

[PassThePopcorn]

Went with Site5, no issues whatsoever.

The way namecheap handled my situation was wrong.

You were not purchasing a service using BTC with Namecheap, you were purchasing a site credit. That site credit is used to make and pay for the order. Site credits are non refundable similar to buying a gift card.

To be a scam they must have stolen from you, they have not, if you log into your account you will still see the money, it was your impatience that led to you purchasing the domains elsewhere.

Did you ever think to ask them if they could transfer the funds from your account to another, where you can then sell the funds to someone else? or even purchase domains at a later date? You can also purchase SSL certificates from them using that credit and a bunch of other things that will work with your host.

While you think they handled your situation wrong, according to the terms of service that you agreed to when placing an order with them, sending them BTC for a site credit they did everything according to their policies.