COIN.MX Newbie Please Help

[JCBman]

I popped my Bitcoin cherry this morning.  I bought 1.02. Exciting!  Only I cant use it.  When I attempt to transfer it, I get an "error internal server 500" message.  Since 8AM this morning that is the error I get. 

I used a site called coin.mx.

Is anyone familiar with them?  Is this a scam?  Is there a processing time I am unaware of?

I reached out to their help desk and they created a ticket.  "Sara" said she would get back to me in 24 hours.  Oh thanks because by that time (and now) the coin I wanted has risen exponetially.

Anyway, just hoping to hear if I should stick with these guys or call my bank and cancel.


How does the average Joe buy a bitcoin anyway?!

[coinmx]

Hi JCBMan!

Thank you for using Coin.MX for your first Bitcoin experience. I am sorry to hear that it did not goes as smoothly as you hoped, but I assure you that (1) Our platform is safe and secure (2) Our support agents are actual people, available around the clock to assist you (3) We really care about your membership and want to make  trading on our platform is as simple as possible. Any issues related to a system update we pushed yesterday have been resolved so you should have been notified that your ticket is closed.

Again, we apologize for the inconvenience and hope that you will contact us at Support@Coin.MX if you have any other questions or concerns.

Thanks,
Anna Asset