Well it'll be 24 hours before the withdraw is processed when asked on their chat:
".......
hi I requested a withdraw recently and it still hasnt gone through. How long does will it take?
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Betcoin Robert joined the chat
Betcoin Robert
hello
Please note that withdrawals may take up to 24 hours for processing.
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wow, why so long?
Betcoin Robert
this is the standard time in our site
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I deposited, didnt bet as your site went down when my game was on and now I just want to withdraw my money. still 24 hours?
Betcoin Robert
up to 24 hours after you amde a withdrawal request"I don't think how that's really standard , because, like i said - in almost every case i had the withdrawal was just few hours long, and only
in cases like this one (when there was downtime,so withdrawal requests got larger in size) the withdrawal took longer. In my cases, never over 24 hours.
Hope you get credited soon (patience is virtue)