No one lost any money or deposits.
Except for the player. You took his winnings from him.
You could of taken his deposit too, but you didn't.
We are ultimately a client of BetSoft.
So what?
Your players are ultimately a client at Betchain. They put their trust in Betchain that they would be treated fairly.
Look at Betsofts history, how could you take their word for anything? When they try to prevent your player from being paid, make sure they can prove the reason is legitimate or tell them to fuck off.
In terms of logs.
I'll be frank. Here is my concern.
If we provide screenshots with identifying info removed, then people here might say that doesn't prove anything.
Ultimately it's going to be captures showing a deposit, bonus and a bet outcome.
There's nowhere on the screenshot that specifically says "error".
We will provide everything we can to try and resolve this but I'm not going to start pasting screen after screen if it isn't going to achieve anything.
You aren't going to post the logs because of what people might say or because the logs don't prove anything?
If you don't post them, they definitely won't prove anything.
We have so many happy customers and positive comments on this and other forums. And have paid out so many winnings since this happened.
How many of your happy customers had funds taken from their account?
And other people that were affected by this understood and have continued playing as normal.
How many players had money taken from them because of this issue?
What was ratio of "I complain" vs "I understand"
How much was confiscated?
This is not the first time something like this has ever happened at an online casino and there are many years of precedent for players.
This year
evidence was presented Betsofts progressive slots were unfair.
A Betcoin.ag player got treated like shit and got screwed by Betsoft.Bovada fired Betsoft.Betsoft has not even acknowledged any part of this situation publicly. Do you think they could give less of a fuck if they tried?
In 2010 Players proved Betsofts Keno game was unfair. Betsoft never apologized or even responded.
As much as we don't like it when players have a bad experience (even if it wasn't due to us), this thread seems to have been turned more into trolling by some people than trying to actually understand.
You could just ignore me for the most part except to occasionally mention that I'm just a troll and then eventually maybe I'll give up and people will forget about this issue. THat's basically what Betcoin.ag, Betcoin.tm, FortuneJack, Btc-casino, and Fun-casino.com have done in similiar situations. (I might be missing some others)
