Exchange failed... Submitted ticket. What's next?

[Blekos]

I am an old (e-coin) and verified user of wirexapp. My card is VISA and have used the card in past (last week) without any problems. BTC sent, then  waited a bit, exchanged and withdraw. That was great. However, today I got the "exchanged failed message".  Till now (14 hrs later I opened the ticket #120351) I haven't got any response. Tried to check FAQs but haven't find anything useful, like: how long does it take to have a reply, if the error is know and if the funds are safe.


So, I needed the money today and I am completely at loss.
- Will I be refunded?
- How long does it take?
- Can I send new money till problem is resolved?
- Why isn't there an automated refund mechanism? (The exchange value might change to worst by the time I get a refund).

Hope someone listens or if you had a similar experience please share.

[OmegaStarScream]

Sadly, all the answers you asked can only be answered by the staff members. I doubt you will lose your money though as everything should be in the database. In the meantime, you can post your problem in their official threads[1][2] and wait for their response.

[1] https://bitcointalk.org/index.php?topic=1392468.560
[2] https://bitcointalk.org/index.php?topic=917350.3120

[akym]

you dont lose money they just like to use your money for 1-2 week and then when they will feel like it they will return it to you. most likely when bitcoin value will go down.......

I also have money FAILED TO EXCHANGE and it is lost in the wind... made ticket few days ago... when they will feel like it they will return the money, not before.

Welcome to Wirex.