Emergency problem with OKpay deposit, HELP!

[towelswan]

I just tried making a USD deposit to OKpay using bitcoins, which I have done so in the past.  They requested a certain number of bitcoins according to their exchange rage (which is based on MtGox but with a commission), and I sent that amount.  Normally my deposit page then receives the bitcoins and acknowledges that I sent enough bitcoins, and then we just wait for them to get confirmed.  However this time, the page received the coins and yet is stating I did not send enough bitcoins.

Essentially they asked for .51 bitcoins, I sent .51 bitcoins, they received .51 bitcoins and are saying .51 =/= .51 bitcoins.

Does anyone have any idea what to do?  OKpay's call support isn't open Sundays, and right now my coins are just in limbo 

[vm1990]

sadly it look like the automated system has glitched with you and theres not much anyone can do but that said some conformations have been very slow recently so it might not have confirmed and be low priority on the network. this happens if you dont include a transaction fee

[towelswan]

The transactions have all confirmed at this point.  The initial transaction has 13 confirmations now, and the 2nd one I sent (for just 0.0005 BTC) has 9 confirmations.  I included a 0.0015 transaction fee.

Have you ever heard of this happening with OKpay's automated system?  I can see that the bitcoins have been received, so I have to assume they have access to them.  Is there any reason to believe OKpay won't be able to resolve this?  Like, I figured they would be able to see the glitch on their end, and that I never got credited with the coins.  So they could either credit my account manually, or simply send the bitcoins back to my address and let me try again.

[vm1990]

iv not herd of it glitching like this but after the past week with bitcoin anythings possible they might have even turned the auto confirm off and do it all manually its been a hell of a week for alsorts of companys related to bitcoin its unlikely they will send the bitcoins back to you but it would be easy for them to add fund to your account either bitcoins or something like USD

[towelswan]

Well, this is totally ridiculous and ****ty.  This issue occurred early sunday morning, so their "support" was completely unavailable all day.  Fine, I had to anxiously wait until Monday for someone to look into this.

Monday comes around and I try their phone number, which is supposed to be available from 7am - 5pm (GMT) all day.  It never works, I don't think it even rings.  From what I can tell it isn't even a valid phone number considering it won't even connect for 2 seconds before hanging up.  So as far as I can tell they just advertise a fake "emergency" number that doesn't even exist.

I created a support ticket through their customer support system, and posted on the OKpay forums about the issue.  Supposedly they respond to support tickets within 24 hours.  Well surely they will at some point on Monday address my ticket right?  After all they haven't been around all weekend, they need to catch up.  No surprise, but wrong again.  The ONLY response I get is a template response to my thread, saying that "individual issues aren't discussed on the forum" so I should "created a ticket and support will get back to me ASAP."

So basically they have no way to get in contact with them in the event of an emergency, and when they are finally alerted to such an issue, they're just like *yaaaaawwwnn* We'll get to it soon enough!  Sorry our software glitched and we've temporarily stolen your bitcoins!

Extremely disappointed in this pathetic show of customer support by OKpay.  What.  The.  ****.

[towelswan]

The joke continues.  As I mentioned, I posted on the OKpay forums to alert them to my service request.  After the first reply, I made another post in the same thread basically saying "My ticket number is xxxxxx someone please look at it," among other things.  I then made a second post complaining yet again that I still hadn't received a reply.

Now I look at the thread, and my first reply has been deleted (the one where I posted my ticket number).  And the OKpay representative states "We cannot find your ticket request.  What is the number?"

So they deleted my post with the ticket number, then asked for my ticket number.  Seriously what the hell are they doing over there?