You can't do much since they don't want to answer you, try to post that picture in their threads[1][2], If they don't do anything, opening a scam accusation is the last thing you can do (even though that won't help you get your money back but mostly warning people about the service)
If they ever refund you, remember that the fees are just ridiculous right now, there is no reason to continue using this service.
[1]
https://bitcointalk.org/index.php?topic=1392468.440[2]
https://bitcointalk.org/index.php?topic=917350.3120
