What is happening with Bitlish.com?

[digitaltrader]

So I have created an account with Bitlish.com about a week ago and everything was going well until today. Today morning I bought some bitcoins and placed a withdrawal request to my wallet. Since then it's been more than 2 hours now and they haven't even processed the transaction yet, they also do not provide any transaction hash meaning I'm not able to check its status on the blockchain. Is this is warning sign? Anyone else here using bitlish.com facing this issue?

[BITLISH]

Hello, digitaltrader. We have just noticed this message and sorry for belated reply.
For some time ago we have added transaction hash and a possibility to check TXID in our iOS app and did that on our website yesterday. You can give it a try by yourself now. This feature will appear in our Android app soon.
Here are some pictures with instructions:
https://yadi.sk/i/QrqGJNxA3N9CfD
https://yadi.sk/i/rLaR05K93N9CuF

Should you have any other questions or issues, please send them to us via our mobile app or https://bitlish.zendesk.com

Your Bitlish team.