changelly.com Just ripped me off of 349 XRP

[memphisblue]

Sorry! The transaction was not completed.

Transaction # 312db07fa45a
Sender   j.ripley_constable2011@yahoo.com
Input transaction hash   97EC57685ED80AB622756D1765374BA12100A3154DC4B8160E98EDF980E0F398
Amount   349 XRP
Money received   21 Jun 2017, 13:44:46
Fee   0.802826863213740452 GNT
Exchange rate   1 XRP = 0.45431324 GNT
Receiver   0x976842a67a1bd5b0792bd259a92645c8e6639d40
Amount   157.76254577953435 GNT


They got MY XRP as it never went back to Bitstamp.net. I never got MY GNT.. order failed... I call BS.. is this company in America? I'm suing if so. They told me 48 hour response time in email complaint.  Thats 100.00 USD  worth of XRP they stole from me.

DO NOT SEND XRP to this address at changley untill i say I got my XRP or they give me y GTN I paid for....  rPujGTiw6nKmMvAiUT6UjpFxT9QrDn9kJP?

[Changelly]

Dear Customer, our apologies for the issue. Unfortunately Ethereum blockchain is still backlogged by unconfirmed transactions after the big ICO's - Status and Civic. We've have notified you about that on our social media and even main page. Golem tokens contract execution requires a lot of gas and doesn't properly broadcasted in blockchain. Once the network will be stabilised, we will resent you Golem. Further we suggest you to send a request at support@changelly.com, before publishing such reports. Hope for your understanding!