Are BTC-E a trustworthy site?

[Midwinter]

Hi there,

I bought a few litecoins several years ago using btc-e, and then left them on the exchange for a few years. Recently I've tried to get access to my account to retrieve them, and I've found my account is suspended. Contacting BTC-E has been a difficult process, they take at least a week to reply to my emails, and have asked me to send high res copies of my passport, as well as photos of me holding my passport amongst other things.

So far I've held off sending these documents, mainly because it seems strange that they'd require them when the only reason they've suspended my account is lack of use?? I'm still using the same email, which should surely suffice? I don't think I ever sent them a scan of my passport in the first place to register my account, so how would sending them a new one help them to identify me?

I've also read other threads on here as well as reddit that BTC_e still won't unlock your account even if you provide these documents. Has anyone ever had positive experiences recently with having their accounts unlocked by BTC-e?

Thanks in advance for your replies,

[mobnepal]

As BTC-E is one of the trusted exchange platform out there, I think you can trust them with your personal documents if the amount of LTC you have there is considerably large but to get back just a few dollar worth of LTC, I will suggest you not to send any personal documents.

[Midwinter]

Thanks for the reply! That makes sense from a pragmatic point of view, and I agree with the sentiment but its a pretty damning indictment of BTC-e and their reliability / trustworthiness in my opinion. From what I've seen from other posters, they seem to be freezing peoples accounts without any reasonable recourse for the users to have them unfrozen. I imagine they're making a nice profit from suspending the accounts of users who haven't been active for a while.

It feels like BTC-e will be the next MT Gox.

 

[carlfebz2]

Thanks for the reply! That makes sense from a pragmatic point of view, and I agree with the sentiment but its a pretty damning indictment of BTC-e and their reliability / trustworthiness in my opinion. From what I've seen from other posters, they seem to be freezing peoples accounts without any reasonable recourse for the users to have them unfrozen. I imagine they're making a nice profit from suspending the accounts of users who haven't been active for a while.

It feels like BTC-e will be the next MT Gox.

 

Not only BTC-e would be possibly the next MT Gox but all of exchanges and believe it or not,its not only btc-e does have issue but most exchanges do have it as you can see on poloniex too they do have issues too that's why I don't really fully trust them regarding on my documents I do still stick on my traditional behavior which I don't really care on sending informations for further verifications and if I do make money I do cashout it already.

[SHawk]

I have been using btc-e since 2013 without any issue, i also left my account for a year before coming back this year and i forgot my password; i sent password recovery and a new password was sent.

I received some funds into the account but could not withdraw unless i wait for 72 hours and i got my funds thereafter.

You did not mention the year you register your account and the amount of LTC in your account, many btc-e accounts were hacked and email was sent to members to change their password which i guess you did not.

You will need to send the required document to them at least to clear your own side and i am sure they will respond accordingly.

[Global SEO Services]

If you want to lose your money go to BTC-E

https://bitcointalk.org/index.php?topic=1986265.0

[bonooll]

2 weeks ago, i deposited via wire then my withdrawal got block. after followed their instructions to do verification at xbtce.com, my withdrawal blocking removed after 2 working days.

within these weeks, made several trades, deposits, withdrawals on BTC-E.com, all went smooth. not bad.