how to get response on bitfinex ticket?

[harpo88888]

Hi guys,

How do I get bitfinex to respond to a ticket? I have one open for 4 weeks and one for 2 weeks, neither has been handled. Any tips for getting their attention? One ticket is pressing.

thanks.

[OmegaStarScream]

Continue to send support tickets and try to contact them through their official thread[1] or their twitter[2], always post the ticket number so they could check it for you fast but honestly, all bitcoin services start with an awesome support, as soon as they start making money and get more users, they put less effort and resources in support.

[1] https://bitcointalk.org/index.php?topic=229438.6340
[2] https://twitter.com/bitfinex

[carlfebz2]

^^ suggestion above is the fastest way on reaching their support regarding on your concern and buddy you do still use bitfinex as of these days? Knowing on the issue have been faced in the past? But well its your own choice but if I were you I would stop on using their site. I don't have any trust since they have been hacked in the past. Hope that you would get your response soon.

[harpo88888]

Thank you both. Other suggestions welcome!

Bitfinex, if you're listening, support ticket #871526.