Been using their service for the past month and so far everything works the way it supposed to. Are you sure, the transaction has received confirmations (due to the amount of stuck transactions as of late)? Can you post the TX's here?
On my personal experience, my wallet is credited by 10 minutes delay (after receiving enough confirmations). When you go to "My Kardiz Wallet" > View pending & past deposits > what's the status there?
I've noticed an increase in complaints, ever since they've changed their name to kardiz.
Their thread here:
https://bitcointalk.org/index.php?topic=1624128.0Update:It says in View pending & past deposits:
2017-05-15 22:25:22 Bitcoin Deposit
$59.47 Pending blockchain confirmations (0/3)
I got an email yesterday that it will be put in my wallet in 3 hours
still nothing...
Thank you for clarifying it. So from the evidence, it seems the transaction doesn't have any confirmations yet, kindly post the transaction ID here, so we could help you out with possible solutions.
Update 2:hufo4 sent me the screenshot and after re-typing the transaction ID, I used ViaBTC and successfully accelerate it. It has 3 confirmations at the time of posting this, so everything should be sorted out now.
Tx link:
https://blockchain.info/tx/77e298472487bfb876f298bb34e841b0c7546e4cf910bdf8720ac66735079346