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Author Topic: HELP: accidentally deleted software authenticator for Gox  (Read 730 times)
Hailo (OP)
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May 16, 2013, 05:54:37 AM
 #1

Hey guys, gotta problem here. accidentally deleted my OTP on gox while creating a new one before deleting it from the login withdrawal and security centre. Now I cant do anything. And if I logout now I wont be able to log back in. MtGox support desk is not working. Anyone experience similar issues?

deepceleron
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May 16, 2013, 06:48:45 AM
 #2

Just in case you can't log in:

Quote from: the Mt.Gox Security Center
Here you can secure your account by linking One Time Password (OTP) solutions such as a YubiKey or Google Authenticator to various account functions.

Please be careful when linking OTP to Extra Security. Once linked, all changes to the Security Center will require a YubiKey or Google Authenticator use.


Try: support@mtgox.com
Hailo (OP)
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May 18, 2013, 02:15:23 AM
 #3

I restored my phone with backup and got back the key. Gox support said to unlink I had to wait 2 weeks. Lucky I got a back up. But thanks!
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