Frozen account on Poloniex!?

[Explore597]

I mistakenly frozen my account on Poloniex when I got notifications about different IP adresses. Been trying to contact support about canceling the freezing of the account since September 4.
As I first thought that the cancelling had worked, I moved some coins in there and haven´t been able to access them ewer since!? 
On my support page it just says "In process".