Wallet Help

[cryptobusinesss]

Hi guys this isn't specific to BTC but another cryptocurrency sorry if its posted in the wrong place

So basically a couple of days ago my computer got a virus and began doing the BSOD (windows 10), So I shift + f8 on start up and it then proceeds to give me a few options, I decided to go with the option that allowed me to delete every non native application and just leave the apps that the PC comes with. So after this my PC, now rid of most of all the software and apps I installed runs fine. I also downloaded malware-bytes and avg and did a deep scan on both and they successfully cleared all suspicious files on my PC.

So now the help bit. I had a wallet with some alt coins in it but I cant find the .dat file as my PC has obviously removed this app while cleaning it up, however I do have the private seed/recovery phrase. So I re-installed the wallet and clicked on import wallet, entered my seed and it said it was successful. However it is now not showing any coins at all. What do I do? can I get my coins back? Pls help or give suggestions

TLDR: Lost .dat file but have seed what do?

*Also I dont know if my computer deleted the .dat file or not but I cant find it and don't know where to look for it

Pls help!

[AB de Royse777]

What wallet is it and what coins?

[Carisba]

What is the name of the wallet? And do you tried to check the crypto in the explorer?

[cryptobusinesss]

The wallet is TokenPay and the coin is TokenPay also

I have checked their block explorer and the coins are in my address its just that their not showing up so I cant access them despite entering the seed and establishing the address in the wallet successfully

[Carisba]

The wallet is TokenPay and the coin is TokenPay also

I have checked their block explorer and the coins are in my address its just that their not showing up so I cant access them despite entering the seed and establishing the address in the wallet successfully

I've never used that wallet so I can't help you. This is their telegram group : https://t.me/joinchat/GgZih0NrYt2F11oXwQ11Cg  you could ask them directly

[Xynerise]

The wallet is TokenPay and the coin is TokenPay also

I have checked their block explorer and the coins are in my address its just that their not showing up so I cant access them despite entering the seed and establishing the address in the wallet successfully

What do you mean by "they are not showing up"?
Do the addresses show up in your wallet when you type in the seed, but not the coins?
Or does the seed generate a different set of addresses entirely?
If it generates a different set of addresses then you're typing in the wrong seed.
BIP 39 seeds are in small letters throughout with just one space between them. Make sure the syntax is correct and you're not misspelling any word.

According to this guide here when the wallet is initialised there are 2 addresses shown that are not derived from the seed. Did you send coins to any of those addresses?

[cryptobusinesss]

The wallet is TokenPay and the coin is TokenPay also

I have checked their block explorer and the coins are in my address its just that their not showing up so I cant access them despite entering the seed and establishing the address in the wallet successfully

What do you mean by "they are not showing up"?
Do the addresses show up in your wallet when you type in the seed, but not the coins?
Or does the seed generate a different set of addresses entirely?
If it generates a different set of addresses then you're typing in the wrong seed.
BIP 39 seeds are in small letters throughout with just one space between them. Make sure the syntax is correct and you're not misspelling any word.

According to this guide here when the wallet is initialised there are 2 addresses shown that are not derived from the seed. Did you send coins to any of those addresses?

Thank you for the reply. What I mean was that the addresses show and they are the correct ones its just that the balance is still 0 dispute this so its the correct address but the coins aren't reflecting. As for the sending of coins I haven't touched the coins since I received them they have just been sitting in my wallet and I have even got some staking bonuses too. But cant see them or the staking bonuses anymore

I'm just hoping that I dont need the .dat file and just the seed because I've been told that as long as I have the seed I will be able to access my coins anywhere so I didnt bother to save a .dat file along with the seed

[Xynerise]

Thank you for the reply. What I mean was that the addresses show and they are the correct ones its just that the balance is still 0 dispute this so its the correct address but the coins aren't reflecting. As for the sending of coins I haven't touched the coins since I received them they have just been sitting in my wallet and I have even got some staking bonuses too. But cant see them or the staking bonuses anymore

I'm just hoping that I dont need the .dat file and just the seed because I've been told that as long as I have the seed I will be able to access my coins anywhere so I didnt bother to save a .dat file along with the seed

If the addresses are the correct ones then the seed is correct.
I'm not familiar with Token Pay but as long as the seed is correct you can try restoring it on another device.

[AngelSky]

I am not a user of this wallet. As I surfed out and understood, I am sharing the steps below to recover your wallet. Please find it below.

You need to wallet seed and password you set for this wallet. If you have both the file. Please go to run the wallet on the Windows.
In the left side pane- You can find the sub menu called Wallet Management, click this and go to Import Wallet
You will find the screen to add the wallet seed, do that and click the button Next button

Now your wallet will be unlocked to access it.

Another option is also there, since you missed the wallet.dat file it will not work for you. Hope you got assisted.