CEX.IO Is a Scam ? No news, no feedback..

[macovsky]

I did a deposit by bank transfert 1month ago of 5000 euro.
I still don t have any news from the deposit, I sent them more than 10 messages by email, on the support website, and by Facebook, I received only bad feedback who ask me to wait !

WTF !  on their politique they tell that they only need 14 working days to do a deposit.

I don t know at what kind of game they are playing, but it s seem that CEX.io are not a good and professional service company. Since I asked them to send me back my money from where it come from, I don t have any news..

I really hope they gonna react and sent me back asap my money

[CEX]

I did a deposit by bank transfert 1month ago of 5000 euro.
I still don t have any news from the deposit, I sent them more than 10 messages by email, on the support website, and by Facebook, I received only bad feedback who ask me to wait !

WTF !  on their politique they tell that they only need 14 working days to do a deposit.

I don t know at what kind of game they are playing, but it s seem that CEX.io are not a good and professional service company. Since I asked them to send me back my money from where it come from, I don t have any news..

I really hope they gonna react and sent me back asap my money

Hello, our apologies for the situation. According to our terms of use, it can take 14 bank days, the same with the withdrawal up op 20 days. We understand your concerns, unfortunately,  this is the timing we cannot change as long as we are connected to our partners. Can you please give us your ticket number, so we can check your issue? Thank you in advance.

[macovsky]

It s already more than 14 working days  and no news, no updated

my ticket:
#370335  / #362152

I would like you reject the transfert and sent me back my money.


Thanks

[JanpriX]

It s already more than 14 working days  and no news, no updated

my ticket:
#370335  / #362152

I would like you reject the transfert and sent me back my money.


Thanks

I don't know if they'll just transfer back your money with just the request you included here. The best thing that you could do is to wait for your money to be reflected on your account and then submit a withdrawal request for it. For what's it worth, I've been using them for 1 whole year and never got any problem with my deposit. Take note that I'm using credit card so my money is always credited to my account real time. Didn't know that a bank transfer would take this long. 

[CEX]

It s already more than 14 working days  and no news, no updated

my ticket:
#370335  / #362152

I would like you reject the transfert and sent me back my money.


Thanks

Our apologies for your experience and we have already sent a reminder to our Compliance and Finance team. They would update you on a ticket soon.