how to verify account in HitBTC

[mailsforcyr]

HI  PPL,

I have invested some $$ in HitBTC. How to verify my account for withdraw. iam sending verification docs to the mail address compliance@hitbtc.com.but iam getting below response.

Delivery incomplete
There was a temporary problem delivering your message to compliance@hitbtc.com. Gmail will retry for 21 more hours. You'll be notified if the delivery fails permanently.

can anyone help me

1)can we withdraw my investment without verification of my account.
2)how can i verify my account