cex.io bitcoin withdrawal problem

[yosef92]

user id: up105336988

i have withdrawal bitcoin since two days and the status still

(Transaction is being processed)

it shouldn't take more than one hour whats wrong!!

support team just say

We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around

the clock to reduce the queue, and we will reply to you as soon as possible.

in two days bitcoin price change many times i cant sell it now !

destination address : 14FeomBG9cRd1RTe98eMGMTbJJ4vK9sADG

[yosef92]

.

[yosef92]

still pending !

[CEX]

We are trying to speed up the resolution of the case. Thank you for your patience.

[yosef92]

Dear cex.io

thanks for response

please cancel the transaction its pending since 6 days 

Transaction ID : 5301202697

i didn't want to withdraw , its still in your side you can cancel it

im just want to cancel this transaction and sell this bitcoin .