Unocoin: Reversing wallet balance by changing T&Cs[With proof] [Updated]

[edgycorner]

In 2015 Unocoin was giving Rs.200(4$) worth bitcoins as promo codes.PROMO CODES ADDED BALANCE AS BITCOINS AND NOT AS CURRENCY, which is 0.006 BTC.
Now those bitcoins are worth over 90$.

I used one code on my account :

https://i.imgur.com/lNvaDwV.jpg (balance was added to my wallet)

After trying to withdraw them today, I was told to verify my account by submitting documents.
I did as told, after few hours they reversed my promo code by stating one of their points from T&Cs

https://i.imgur.com/hOSZHxo.jpg (they tried to make it look legit by showing that they are sending to my wallet, look at the previous ss. They were already in my wallet)

Code:

"Coupon reversed as the user did not get verified in 30 days." 

This point was added in T&C after 6th of December:
Cached page of Coupons T&C as on 6th of December 2017 : http://webcache.googleusercontent.com/search?q=cache:https://www.unocoin.com/coupons
Archived : http://archive.is/8haV6

Live page : https://www.unocoin.com/coupons
Archived: http://archive.is/U6fIS

Till 2016 non verified customers were even allowed to do trade with a limit of Rs10000(200$)

They should give 30 days from the day they changed T&Cs and not from the day I used my promo code.
They are gypping many customers by not paying off the money from promo code by using such a petty trick.


https://bitcointalk.org/index.php?action=profile;u=124502
https://bitcointalk.org/index.php?action=profile;u=70511
These are the two users I could find, who are related to unocoin.

THEY THINK BY CLANDESTINELY CHANGING T&Cs IN A DAY THEY CAN RUN AWAY WITH THE FUNDS OF THE USERS AND STILL LOOK GOOD.[/b]

[edgycorner]

Can someone from DT1 and DT2 look at his?
I hope this doesn't goes unnoticed.

Update: Many users like me with reversed balance, T&C changed to favour themselves.
Will attach proof by tomorrow.
Could be a scam worth 2-3 Bitcoins.

<--------------------------------------------->

Proof from other users:

User #1:

https://i.imgur.com/tPEDFNN.jpg

Code:

Translation: WhereTF are my 20$, they were in my wallet.According to TX debited at 6:27 PM

Details of TX: https://i.imgur.com/BVCnzym.jpg
Source:Facebook Group

User #2:

https://i.imgur.com/QPRXFRQ.jpg

Code:

Translation: My account was unverified but with 2Auth Factor.HowTF and where did my BTC go.Motherfucking scam unocoins.

https://ibb.co/hJv8Pb0
Source: Facebook Group and replied on this thread too.


User #3:
https://i.imgur.com/HAiq5Bv.png
Source:Replied on this thread.



They are the people I know from a facebook group.Only a fraction of those scammed by them.

Will add more proof as soon as I get them.

[TechoRob]

In 2015 Unocoin was giving Rs.200(4$) worth bitcoins as promo codes.PROMO CODES ADDED BALANCE AS BITCOINS AND NOT AS CURRENCY, which is 0.006 BTC.
Now those bitcoins are worth over 90$.

I used one code on my account :

https://i.imgur.com/lNvaDwV.jpg (balance was added to my wallet)

After trying to withdraw them today, I was told to verify my account by submitting documents.
I did as told, after few hours they reversed my promo code by stating one of their points from T&Cs

https://i.imgur.com/hOSZHxo.jpg (they tried to make it look legit by showing that they are sending to my wallet, look at the previous ss. They were already in my wallet)

"Coupon reversed as the user did not get verified in 30 days."


This point was added in T&C after 6th of December:
Cached page of Coupons T&C as on 6th of December 2017 : http://webcache.googleusercontent.com/search?q=cache:https://www.unocoin.com/coupons
Archived : http://archive.is/8haV6

Live page : https://www.unocoin.com/coupons
Archived: http://archive.is/U6fIS

Till 2016 non verified customers were even allowed to do trade with a limit of Rs10000(200$)

They should give 30 days from the day they changed T&Cs and not from the day I used my promo code.
They are gypping many customers by not paying off the money from promo code by using such a petty trick.

Benson Samuel(Moderator of Local india subforum and co-founder of unocoin) handles much of the queries related to Unocoin.
Link to his profile: https://bitcointalk.org/index.php?action=profile;u=66510

No reply from him on my thread yet.Link to original thread: https://bitcointalk.org/index.php?topic=2548409.0

Other co-founder of Unocoin: https://bitcointalk.org/index.php?action=profile;u=124502

This is the same company where Escrow.ms(jailed for credit card fraud) used to work and was one of the co-founder too.
https://bitcointalk.org/index.php?action=profile;u=76380

Have you contact the customer service representative?
Have you got back your btc balance.?
The same thing happened with me.

[edgycorner]

Have you contact the customer service representative?
Have you got back your btc balance.?
The same thing happened with me.

Please PM me with a SS.I will add it to the thread.

[TechoRob]

http://

Have you contact the customer service representative?
Have you got back your btc balance.?
The same thing happened with me.

Messaged Benson Samuel, no reply from him yet.
Please PM me with a SS.I will add it to the thread.

[/quote]
The screenshot of the reversed transaction.
https://imgur.com/a/2Cs77

[Kartik4152]

I lost 0.054 bitcoins as well, they changed their t&c without even notifying which they say they will acc to their old tnc , now they should provide the btc back and give atleast 30 days for verification . proof of reversal -https://ibb.co/cvHGAG and https://ibb.co/hJv8Pb

[edgycorner]

Complaints at Play store app:
https://i.imgur.com/WcPNqtp.png
https://i.imgur.com/CxMvCkx.png
https://i.imgur.com/HbrmLQ3.png

Link to app

None of them knew about the recent change in T&C.Using which they reversed the balance.

[edgycorner]

No reply from any trusted member on this forum.
Resorting to legal action.
Will try to shut down Unocoin.Follow this thread to be updated.

[Benson Samuel]

Have you contact the customer service representative?
Have you got back your btc balance.?
The same thing happened with me.

Messaged Benson Samuel, no reply from him yet.
Please PM me with a SS.I will add it to the thread.

I did see this post and it looks like a problem to be resolved through their Support channels or anything else.
The forums are a point for discussion, where you could find any other users with issues as such.

[Benson Samuel]

Benson Samuel(Moderator of Local india subforum and co-founder of unocoin) handles much of the queries related to Unocoin.
Link to his profile: https://bitcointalk.org/index.php?action=profile;u=66510

Lol, you need to do some homework about this.

[Vod]

No reply from any trusted member on this forum.

As I told you in our PM chat, anyone can make up anything about anyone else on the internet.  It's not proof.

It could be a smear campaign from a competitor.   Very easy to buy those from (cough) China.

[init5]

I lost 0.00729129 as well overnight.
https://imgur.com/a/WSTIV

I even applied to get my account verified before 6th but till now my account is unverified and suddenly I check my account and all my BTC is gone.

[Benson Samuel]

No reply from any trusted member on this forum.

As I told you in our PM chat, anyone can make up anything about anyone else on the internet.  It's not proof.

It could be a smear campaign from a competitor.   Very easy to buy those from (cough) China.

It's not.

I have attached the copy of google cached page.Not from any illicit source.
All the things that I have written are 100% fact   I request Bunsen to counter them.

I cannot understand..
Why is my name even here?

[edgycorner]

No reply from any trusted member on this forum.

As I told you in our PM chat, anyone can make up anything about anyone else on the internet.  It's not proof.

It could be a smear campaign from a competitor.   Very easy to buy those from (cough) China.

It's not.

I have attached the copy of google cached page.Not from any illicit source.
All the things that I have written are 100% fact  I request Bunsen to counter them.

I cannot understand..
Why is my name even here?

Updating.
I totally got confused with unocoin and coinsecure.
Feeling so stupid.Deleting anything related to you and updating the thread.
With an apologoy thread.
Sorry.

[edgycorner]

Have you contact the customer service representative?
Have you got back your btc balance.?
The same thing happened with me.

Messaged Benson Samuel, no reply from him yet.
Please PM me with a SS.I will add it to the thread.

I did see this post and it looks like a problem to be resolved through their Support channels or anything else.
The forums are a point for discussion, where you could find any other users with issues as such.

Even the support is quoting the same point,like a bot.

[TechoRob]

Have you contact the customer service representative?
Have you got back your btc balance.?
The same thing happened with me.

Messaged Benson Samuel, no reply from him yet.
Please PM me with a SS.I will add it to the thread.

I did see this post and it looks like a problem to be resolved through their Support channels or anything else.
The forums are a point for discussion, where you could find any other users with issues as such.

Even the support is quoting the same point,like a bot.

Hey..
Have you got your bitcoins back.?

[aneishgoel]

Hi - specifically joined the forum for this.

I've also lost 0.00689441 BTC in the process. Insignificant perhaps, but the company seems to be reeking of some weird stuff. Here's the chronology for me:

Jan 2016 - signed up, got Rs 200 worth of BTC, didn't KYC
Jun 2017 - failed KYC (no idea why, only think I can think of is that i may have interchanged my passport pages)
Dec 8, 2017 - logged in after a while - my bitcoins are intact
Dec 13, 2017 - log in to complete KYC again, bitcoins gone! (They had been taken on Dec 8 when I logged in, on the same pretext)
Call to customer care:

CC: We have removed because you didn't verify within a month.
Me: There was no condition with the coupon when I joined. I was given no notification. How can you just randomly remove my BTC?
CC: We informed on our website. We are under no obligation to email you.
Me: Okay, but then did you put this up for users pre-2017? And why did it take so long to remove my BTC then?
CC: We arbitrarily extended your timeframe. Then we removed it.
Me: But how can it be arbitrary? You never notified me!
CC: We had a 2year policy for users pre-2017, and you crossed the 2 year threshhold.
Me: But its still 23 months, 1 month is left.
CC: Its your fault you didn't verify all this while. We will not refund now.

(This really happened. They really did make a 2 year window on the spot and backtracked)!

[edgycorner]

Have you contact the customer service representative?
Have you got back your btc balance.?
The same thing happened with me.

Messaged Benson Samuel, no reply from him yet.
Please PM me with a SS.I will add it to the thread.

I did see this post and it looks like a problem to be resolved through their Support channels or anything else.
The forums are a point for discussion, where you could find any other users with issues as such.

Even the support is quoting the same point,like a bot.

Hey..
Have you got your bitcoins back.?

Nope.And they won't refund anyone.We just got scammed.

Hi - specifically joined the forum for this.

I've also lost 0.00689441 BTC in the process. Insignificant perhaps, but the company seems to be reeking of some weird stuff. Here's the chronology for me:

Jan 2016 - signed up, got Rs 200 worth of BTC, didn't KYC
Jun 2017 - failed KYC (no idea why, only think I can think of is that i may have interchanged my passport pages)
Dec 8, 2017 - logged in after a while - my bitcoins are intact
Dec 13, 2017 - log in to complete KYC again, bitcoins gone! (They had been taken on Dec 8 when I logged in, on the same pretext)
Call to customer care:

CC: We have removed because you didn't verify within a month.
Me: There was no condition with the coupon when I joined. I was given no notification. How can you just randomly remove my BTC?
CC: We informed on our website. We are under no obligation to email you.
Me: Okay, but then did you put this up for users pre-2017? And why did it take so long to remove my BTC then?
CC: We arbitrarily extended your timeframe. Then we removed it.
Me: But how can it be arbitrary? You never notified me!
CC: We had a 2year policy for users pre-2017, and you crossed the 2 year threshhold.
Me: But its still 23 months, 1 month is left.
CC: Its your fault you didn't verify all this while. We will not refund now.

(This really happened. They really did make a 2 year window on the spot and backtracked)!

Yes, we can use this as proof against them.I have contacted Bangalore Cyber police, and will try to the get them closed for fraudulent activities.

[jorneyflair]

I think that if they are just blatantly changi their terms and conditions in order to avoid paying the promo codes that they issued before, they should really be ashamed of themselves. Just because bitcoin went up, doesn't mean that their duty to fulfill their previous promises can be void.

Plus, these kind of money is probably absolutely miniscule in terms of their trading volume. They can obviously afford to pay for this.

You've gotten verified for this, and they should allow you to claim whatever balance you have with them, whether or not you got it from a coupon for free or not. They haven't stated this before you signed up and redeemed the coupon code either as it seems.

[rahulsharmaokk]

In 2015 Unocoin was giving Rs.200(4$) worth bitcoins as promo codes.PROMO CODES ADDED BALANCE AS BITCOINS AND NOT AS CURRENCY, which is 0.006 BTC.
Now those bitcoins are worth over 90$.

I used one code on my account :

https://i.imgur.com/lNvaDwV.jpg (balance was added to my wallet)

After trying to withdraw them today, I was told to verify my account by submitting documents.
I did as told, after few hours they reversed my promo code by stating one of their points from T&Cs

https://i.imgur.com/hOSZHxo.jpg (they tried to make it look legit by showing that they are sending to my wallet, look at the previous ss. They were already in my wallet)

"Coupon reversed as the user did not get verified in 30 days."


This point was added in T&C after 6th of December:
Cached page of Coupons T&C as on 6th of December 2017 : http://webcache.googleusercontent.com/search?q=cache:https://www.unocoin.com/coupons
Archived : http://archive.is/8haV6

Live page : https://www.unocoin.com/coupons
Archived: http://archive.is/U6fIS

Till 2016 non verified customers were even allowed to do trade with a limit of Rs10000(200$)

They should give 30 days from the day they changed T&Cs and not from the day I used my promo code.
They are gypping many customers by not paying off the money from promo code by using such a petty trick.

Benson Samuel(Moderator of Local india subforum and co-founder of unocoin) handles much of the queries related to Unocoin.
Link to his profile: https://bitcointalk.org/index.php?action=profile;u=66510

No reply from him on my thread yet.Link to original thread: https://bitcointalk.org/index.php?topic=2548409.0

Other co-founder of Unocoin: https://bitcointalk.org/index.php?action=profile;u=124502

This is the same company where Escrow.ms(jailed for credit card fraud) used to work and was one of the co-founder too.
https://bitcointalk.org/index.php?action=profile;u=76380

Have you contact the customer service representative?
Have you got back your btc balance.?
The same thing happened with me.





cheap trick by unocoin
all we can do now is teach them a lesson by shifting to unocoin