ID Verification and more

[Aventhe]

I've just made a kraken account and after depositing 1k worth of eth and returning 12 hours later, I can't log in. I have 2 step set up and I know my password and username is correct since I just reset it... It just says "invalid login" after I log in.

Also, I traded the eth for USD, but I can't find a button to change that USD to BTC, some help people?

True contacting their support team? Not too sure if they have live chat, but with a check. You might need to create another account for this if you still have trouble.

Also, try clearing your browser cache or accessing it on a different device and different network. (4G or wifi should do the trick.)

[aTriz]

You can just use the pair ETH/BTC instead to convert ETH to USD then USD to BTC
The USD/BTC pair is just at the top



Ans for your invalid details you're not the only one, seems there is a "bug" from time to time, try to contact them here on their topic or their website

Very helpful, thanks! Tried signing in today and finally was able to access my account. Also finally got tier 2 verified in less than a week so Kraken is pretty fast compared to other exchanges.

I was confused due since they named BTC XBT, instead of BTC. Weird, but I guess I gotta get used to it.

Thanks for the help everyone!

[LeGaulois]

Yes, some exchanges label Bitcoin as XBTC, the X is often used in forex trading, for example, gold is labeled as XAU.
The X means there is no nation behind. (the U.S. dollar could be labeled XD if the USA were not behind)
just a trading label but true not a lot of crypto exchanges are using. Glad your got access again to your account héhé