CEX.io Pending withdrawal to visa card, is it SCAM?

[MO_JO]

I made a 2000$ withdraw to my visa card Transaction ID 5438963090 and it's status is pending, what really strange is that I made another 1000$ withdraw and it went through and its status is sent!
oh and their support not answering any ticket! did I got scammed
up110882889

[CEX]

As we can see, your tickets were closed. If the money still did not reach your bank account, we kindly ask you to create a new ticket via https://support.cex.io/hc/en-us/requests/new?ticket_form_id=360000000284 for the faster processing of the case if the money did not arrive at your account.

[CEX]

As we can see, your tickets were closed. If the money still did not reach your bank account, we kindly ask you to create a new ticket via https://support.cex.io/hc/en-us/requests/new?ticket_form_id=360000000284 for the faster processing of the case if the money did not arrive at your account.

According to our information, your withdrawal was approved.