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Author Topic: WARNING: Bittrex has converted Legacy Accounts to New  (Read 362 times)
wry (OP)
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November 24, 2017, 03:44:11 PM
Last edit: November 24, 2017, 05:44:12 PM by wry
 #1

This has already been mentioned in the main Bittrex thread  but having been tripped up by this I thought it warranted the visibility of its own thread.

I have used Bittrex for many years without issue.  I like that it has byteball, was great at crediting bitcoin cash and even bitcoin gold.  I give it a lot of credit for that.  

However, without any notification they have terminated their "legacy" accounts and converted them to "new" accounts with a 0 withdrawal limit.  While I am just a hobbyist and don't have a lot of BTC I find this very upsetting and unprofessional to have done this without any notification.

Worse, when I tried to do a Basic Verification (which is all I really need) it failed instantly.  This does not give a lot of confidence about their verification systems or service.

So if you don't have a verified account at Bittrex I would advise against depositing until you do.

Good Luck!

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November 25, 2017, 10:45:18 PM
 #2

Worse, when I tried to do a Basic Verification (which is all I really need) it failed instantly.  This does not give a lot of confidence about their verification systems or service.

what country are you from? my friend in a few hours his account was verified

So if you don't have a verified account at Bittrex I would advise against depositing until you do

this is another problem, if they force people to verify their accounts to be able to make withdrawals, why they do not prohibit people from making deposits until their accounts are verified?


But I cannot even take that out now without their verification hoop they want me to jump through.

Which country are you from?

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November 25, 2017, 11:45:39 PM
 #3

However, without any notification they have terminated their "legacy" accounts and converted them to "new" accounts with a 0 withdrawal limit.  While I am just a hobbyist and don't have a lot of BTC I find this very upsetting and unprofessional to have done this without any notification.

Worse, when I tried to do a Basic Verification (which is all I really need) it failed instantly.  This does not give a lot of confidence about their verification systems or service.

I did Basic Verification on a new account a few months back. They weren't able to verify my details through public records. But instead of rejecting the verification, they allowed me to simply verify my mobile phone number via SMS. Did they offer you this option, or is that gone too?

So if you don't have a verified account at Bittrex I would advise against depositing until you do.

I heard recently of multiple cases where people with "enhanced" verification still had their accounts disabled and reduced to "new" account status. Bittrex is definitely making lots of changes (KYC, disabling accounts, new minimum/stale order policies and supposed policies against "pump groups") and they've been doing so ever since BTC-e got shut down.

I can't tell if they are being directly pressured by regulators or law enforcement agencies, or if they are just scared and doing everything they can to more closely comply with existing regulations.

 
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November 25, 2017, 11:48:09 PM
 #4

if they force people to verify their accounts to be able to make withdrawals, why they do not prohibit people from making deposits until their accounts are verified?

This is a general problem with much more exchanges, that a lot people suffer from. They could easily prevent people from depositing coins into their account and on that moment force them to verify themselves, but this is nothing more than an attempt to trap people in. If people deposit coins, and see that there is no way out without verification, people will either ditch their account if the amount is insignificant, which will cause the exchange to own the funds, or they will be forced to walk themselves through the verification process. It's an unethical way of getting something done, which is something I just can't stand.
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December 02, 2017, 06:51:58 AM
 #5

I have launched a telegram group. I want all those whose account has been disabled to join to this group. and if we needed to file a lawsuit against them we can do it collectively for better results.
everybody is welcome
here is group:
https://t.me/joinchat/BjmOlA2Ir-_l5XhBATHoTg
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January 10, 2018, 07:56:06 PM
 #6

I've also encountered the legacy -> new account conversion. Conveniently locking up all my funds as well, I also tried to do basic verification which failed instantly due to a typo I suppose, if its even going to work at all. (My hopes are small for Bittrex now) Meanwhile support wont reset the basic verification and is trying to force the enhanced verification on me, and not just resetting my basic verification. Maybe completing the enhanced verification would be justified had I wish to stay with the platform, but all I want is my small but worthwhile funds made from mining back and sent to my hardware wallet.
But this is just too much to ask.
Hope everything works out for those who have been fucked by Bittrrex.
Decentralized platforms are going to take off.
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