[2017-12-14] $5000 Kraken Deposit Missing-Reddit User lament

[SlipMart]

                                               

A reddit user with the user name OSCARKORN who claims to be a customer and trading cryptocurrency on kraken platform, a cryptocurrency exchange based in Europe recently posted in bitcoin subreddit claiming that his $5000 he deposited with the exchange have not been credited in his account for the past two week with no response from the exchnage.

Read More: https://bitzamp.com/5000-kraken-deposit-missing/

[Kraken-Septimus]

This issue was resolved on Dec 15th.

[amt1403]

I have a missing 4,545 euro since 17 days. I am not getting any response on my tickets. What is going on?

[TGFL]

I am having a similar issue.

My funds were sent on December 15th. I received confirmation from support on 21st December that my funds were received.

It is the 4th January now and I still waiting for those funds to appear in my account.

Support has not replied to a ticket since 21st December. Kraken is by far the worst of the exchanges I have used.

[slumpdeem]

hehehe

[Fedemazza]

Unfortunately the same thing hapened to me, deposit on 15th of December, 5 messages to support and i still havn't received a single answer.

[Kraken-Septimus]

I am having a similar issue.

My funds were sent on December 15th. I received confirmation from support on 21st December that my funds were received.

It is the 4th January now and I still waiting for those funds to appear in my account.

Support has not replied to a ticket since 21st December. Kraken is by far the worst of the exchanges I have used.

Hi TGFL. I'm sorry to hear that you haven't heard from anyone on your ticket yet. Could you please escalate your ticket using this form? Thanks for your patience.

Unfortunately the same thing hapened to me, deposit on 15th of December, 5 messages to support and i still havn't received a single answer.

Hi Fedemazza. I'm sorry to hear that you have the same issue. Please using the same form to escalate your ticket and one of our specialists will be with you as soon as possible.


If you are having an issue and you need further assistance please post on our Bitcointalk thread.

[BitcoinPostage]

I can attest to this,
I have the same problem with over 1btc worth of deposits.

[Kraken-Septimus]

I can attest to this,
I have the same problem with over 1btc worth of deposits.

Hi BitcoinPostage. I'm sorry to hear about that. Could you please open a ticket here and escalate that ticket using this form? Thank you for your patience.

[coin baba]

I have exactly the same issue, the deposit i have made can be seen on funding page and marked as success. however, it is not seen in account balance. i have opened a ticket (#1412767), escalated the issue and now who knows when I am going to get an answer? think about it, just a simple SEPA transfer, successfully transferred but it is missing in kraken's system. in order to get your money, you need to spend effort and wait for somebody for an undetermined time to pick up your ticket. depositing money should be this difficult, right? this is literally a shame...

[Kraken-Septimus]

I have exactly the same issue, the deposit i have made can be seen on funding page and marked as success. however, it is not seen in account balance. i have opened a ticket (#1412767), escalated the issue and now who knows when I am going to get an answer? think about it, just a simple SEPA transfer, successfully transferred but it is missing in kraken's system. in order to get your money, you need to spend effort and wait for somebody for an undetermined time to pick up your ticket. depositing money should be this difficult, right? this is literally a shame...

Hi coin baba. This is actually a different issue. Your funds are not lost. We're currently experiencing a backlog in transactions being available on the Trade tab once they're successfully deposited and you can see them on the Funding tab. Our developers are aware of this issue and are working towards a solution. Thank you for your patience.

Please drop by our Bitcointalk thread if you need anything else!

[mallmannous]

Hi

I have been in this situation for 3 MONTHS now.

On the 13th October I sent 5'000 euros to KRAKEN on their FIDOR account, I am still waiting for the money to be credited or actually reimbursed !!! The transfer was done from a swiss bank (UBS) to a german bank (FIDOR) with a SEPA transfer. I have given them all proofs of transfer available on earth (SWIFT, SEPA proof, references used, name, IBAN...) and they are still telling me that they did not receive the money !!!! They are "investigating" with their bank FIDOR but tell me that they have no news from them...

I see 2 options: 1. They dont give a flying fuck about my problem and are not even looking into it 2. They dont give a flying fuck about my problem and are so useless that they cant trace the money and deal with their bank

On my side I have requested to my bank for the transfer to be cancelled but they need KRAKEN's bank authorisation to get the money back. They have no news from the bank FIDOR as well.

Give them your money at your own risk.

I am currently seeing lawyers and consumers association but if you have any advice on how I could get them to move their ass and pay me back, I would be happy to hear it.

[Ligareaux]

Without a doubt, if that happened to me, I would never trust that exchange again

[Kraken-Septimus]

Hi

I have been in this situation for 3 MONTHS now.

On the 13th October I sent 5'000 euros to KRAKEN on their FIDOR account, I am still waiting for the money to be credited or actually reimbursed !!! The transfer was done from a swiss bank (UBS) to a german bank (FIDOR) with a SEPA transfer. I have given them all proofs of transfer available on earth (SWIFT, SEPA proof, references used, name, IBAN...) and they are still telling me that they did not receive the money !!!! They are "investigating" with their bank FIDOR but tell me that they have no news from them...

I see 2 options: 1. They dont give a flying fuck about my problem and are not even looking into it 2. They dont give a flying fuck about my problem and are so useless that they cant trace the money and deal with their bank

On my side I have requested to my bank for the transfer to be cancelled but they need KRAKEN's bank authorisation to get the money back. They have no news from the bank FIDOR as well.

Give them your money at your own risk.

I am currently seeing lawyers and consumers association but if you have any advice on how I could get them to move their ass and pay me back, I would be happy to hear it.

Hi mallmannous. I'm so sorry to hear about the long delay. Could you please escalate your ticket using this form? Thank you so much for your patience. If you need anything else, just drop by our Bitcointalk thread.

[mallmannous]

@Kraken thank you but I have already done this and it did not change anything. I just did it again...
You think that by posting this on forums you will appear efficient and responsive to other readers, guys don't be fooled.

I have been talking by email with you guys for over 3 MONTHS !! if you were efficient my problem which is pretty simple would be solved and I would not need to post on forums to get my money back.

You tell me that you do not have my money in your system, I am telling you it is on your bank account, I have all the banking documentation to prove it and you have it as well.
You tell me that you don't have an answer from your bank, I am telling you get your shit together, I am able to get my bank on the phone or by email to answer my questions, no doubt you should be able to do the same especially with the amount of business you are bringing them.

Trust me if you had sent 5000 euros to some trading platform and they just told you "sorry buddy we dont have it" you would go insane pretty quickly. I hope the kraken guy who reads this will understand my anger and act quickly to solve this.

Thanks

[remus2buzgar]

team,
I've made 3 support tickets with this problem.

I've made the 3 support tickets, one support ticket escalation but no answer. I have another friend within the same situation! and is getting frustrating.

There are 1000 euro missing and not sure what to do next!!

any advice?

please?

the fist support ticket id is 1371346

[Kraken-Septimus]

team,
I've made 3 support tickets with this problem.

I've made the 3 support tickets, one support ticket escalation but no answer. I have another friend within the same situation! and is getting frustrating.

There are 1000 euro missing and not sure what to do next!!

any advice?

please?

the fist support ticket id is 1371346

Hi remus2buzgar. I'm sorry to hear about the long delay. I see that you've already escalated your ticket so one of our agents will be with you as soon as possible. Thank you for your patience.

[remus2buzgar]

thanks !
the issue has been resolved within 1 day. I will close all my remaining support tickets.
thank you for being very professional!