CEX_IO VISA PENDING WITHDRAWAL ISSUE

[cointicker]

Yesterday as usually, I have tried to withdraw my money to my verified VISA card which had any problem before but more than 24 hours has passed still it's status is PENDING, I have opened multiple tickets but none of them solved my issue, could you please pay attention to my transaction and solve my problem, you may cancel the transaction and add my money to my balance again then I can withdraw it again becauce I didn't get any problem with this VISA card.

Transaction ID: 5631066665
Request #677340

Thanks in advance

[cointicker]

Altough 3 days passed from transaction still it is pending and nobody is answering me

[CEX]

Altough 3 days passed from transaction still it is pending and nobody is answering me

The Finance department responded to you yesterday. As soon as they clarify the details, you will be updated.