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June 17, 2015, 08:11:36 AM Last edit: June 17, 2015, 08:29:06 AM by it-zone |
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Unfortunately I was stupid enough to try exchange OKCOIN.com - the whole experience was a nightmare.
The beginning was smooth, I have registered an account, verified my phone via SMS, verified my ID and bank. I transferred a few BTC, sold it for the price I wanted.
And now I wanted to withdraw my money. SMS verification magically stopped functioning. I have contacted live support, they told me they must... verify my account. Some Chinese girl with a hyper bad English rang me and asked for my passport number. I have provided all details, she told me an SMS code I need to use. The code did not work. After 20 minutes on the phone she told me she can unblock my SMS, but I must send the passport scan again. I have sent it, the codes started to work again.
I was able to withdraw the money!
Waiting few days, and instead of the expected amount, I have received $36 less. I am contacing live support again and asking where my money has disappered. I'm waiting for a few minutes and geting an answer: bank charges!
I'm going back to their web page, and it was clearly written: withdrawal charges: "0.1% or $15 plus what your bank charges you". I have paid 3.00% and my bank did not charge me any cent. The support says they are sorry, they should change their web page, as it is 0.1% plus all bank charges, in my example it was not expected $15, but... $51.
I proposed to give me back $36, as those charges were not stated on their page. Support refused, claiming it was not their fault. I asked if it was my fault. No, it was nobody's fault. If it was nobody's fault, where is my $36? Bank took it.
Support says sorry and told me they will update the webpage with information about charges. They updated it, indeed, now it says: "USD: Minimum fee of $15, 0.1% plus whatever fees charged by the bank and/or processing party." So now it is clear, now you must pay whatever.
Summary: do not use OKCOIN until you like your money and you are not prepared for paying whatever.
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