Lock this thread and contact Bitpanda, this is a english part of the section and posting in any other language is forbidden.
We cannot help you with issues of Bitpanda, as they are their own company and has little to do with blockchain or technical side of bitcoin.
If you feel like they have scammed you, post under
Scam accusations section of the forum, and remember to translate as your post will be removed if it is not translated to english. The lock button is right on the left bottom corner of this thread.