Can you post the email address for the person you've communicated with?
I have tried Jered's email, Ryan's email, the 'info', 'claim' and 'support' emails without any success.
I am uncomfortable posting anything here. I'll send a message to the email address from whence I have been receiving messages, pointing the rep at this discussion. If nothing comes of it in a week or so, ping me again (PM probably best), and we'll re-evaluate.